MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,099 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The people are very friendly and go out of their way to help out. I have only been with Mobile Help a short time, but I can count on them to help out in case I am in trouble.”

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Posted 4 years ago

“System is adequate. I’ve set my son up as first contact before EMS to manage false alarms. He’s gotten some calls where a button has been accidentally pushed. He was contacted by the call center. When they were asked what number to call back to should services actually be needed he was given the emergency number. When trying to call back that number to get EMS dispatched he was out in a call queue. Flaw in system. Customer service is good All medical alert systems appear to use similar products. So look for best pricing. Pricing isn’t bad but I should have asked more questions when investigating. What I thought was “a deal” wasn’t as it was bundling wordsmithing. I”

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Posted 4 years ago

“I am so far pleased with the performance of the system, but I don't feel that I can write a review on the overall performance. I will wait for a while to see if I have found any reason to do so.”

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Posted 4 years ago

“Their service is very good and customer service is excelent.”

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Posted 4 years ago

“Always on the spot when needed.”

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Posted 4 years ago

“I purchased this unit for my mother after a lot of review on the other numerous companies! We have only had it for a couple months and luckily have not needed the service yet. We contacted technical service for help setting it up and they were very helpful!”

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Posted 4 years ago

“The best of the I rcecommend mobile help to to anybody that dad wants it mobile health is the best”

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Posted 4 years ago

“I want to know how much it is for monthly service with the hand band that I ordered. Can you please tell me?”

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Posted 4 years ago

“although I haven't had the opportunity to actually use this device, I am comforted with the fact that it is here should the opportunity arise. thanks”

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Posted 4 years ago

“Have had the unit for less than a month, but have been very pleased with the response and assistance from Mobile Help personnel.”

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Posted 4 years ago

“Great benefit for pease of mind. Also once he accidentally made it go off and we got a call immediately. Very pleased with it.”

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Posted 4 years ago

“I am very pleased with this service. They have been helpful and careful to instruct as needed. I am glad that I chose this company.”

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Posted 4 years ago

“The first night I had it, it said I fell when I didn't 3 times. I got the cord shortened and it has been much better. I fell once and it was being charged. Thank goodness I wan't hurt. I never go any place without it and the GPS. I fell very safe with it on.”

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Posted 4 years ago

“The 5 star rating is because it was very easy to set up. We have not had it long enough to know how the service responds to a fall or a push of the button.”

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Posted 4 years ago

“I am a new customer but I have been very pleased with the way they helped me with all my questions and how easy it was to setup when j received it”

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Posted 4 years ago

“Everyone was very professional and helpful. Also easy set up. Definitely recommend.”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“Because I had recently enrolled in MobileHelp fall detection, I passed out and MobleHelp contacted 911 and I was taken to our hospital”

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Posted 4 years ago

“I want to say thank you. I am very happy. I would give you a very high recommendation. You are the best”

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Posted 4 years ago

“Excellent service… very happy with Mobilehelp product and all the people involved….”

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Posted 4 years ago

MobileHelp is rated 4.6 based on 4,099 reviews