MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst experiences I have ever had..did not order equipment although I had wanted to its all about my order and how it was it was mishandled by the person who took my order and when I sought assistance from customer service they did not respond to multiple calls from me. I was told that my order in amount of 123.90 was denied by my credit card..not true it was pending I told this by my credit card company that the amount had been approved, the salesman said he would resubmit the order the next day. Well what he did submit was to submit request for a different amount and yes this time the credit card denied it as after submitting the ORIGINAL ORDER FOR 129.30 I only had 1.79 left in my account thus by this second submission it appeares I had two orders 129.30 PENDING... AND ONE FOR 64.OO WHICH I DID NOT PLACE, NOT ONLY WAS THIS SECOND ORDER RESUBMITTED 3 TIMES TO MY IN THE FOLLOWING DAYS AND DENIED 3 TIMES BY MY CREDIT CARD ACCOUNT after countless phone calls to you customer service giving the original approval code and time it was approved FOR THE AMOUNT OF MY ONLY ORDER IN THE A MOUNT OF 129.30 AND EVERY TIME IT WAS SUBMITTED FOR THE SECOND LOWER AMOUNT. After all this my credit card charge for 129.30 was put back on to my credit card by my credit company. YOUR LACK OF FOLLOWING EXPLICIT INSTRUCTIONS ALSO COS ME 33 POINTS ON MY CREDIT SCORE. SHAMEFUL SHAMEFUL, I EVEN ASKED TO SPEAK TO A SUPERVISOR AND WAS TOLD THAT IT WOULD TAKE 23 48 HOURS FOR THAT TO HAPPEN AAND BT THE TIME THE LAPSED TIME JUST CAME TO LATE. TERRIBLE TERRIBLE EXPERIENCE..”

Helpful Report

Posted 3 years ago

Hi Pamelyn, We received your review, and we apologize for the issues experienced while processing the payment for your order. At MobileHelp we pride ourselves in providing a great experience to our customers, and we are sorry if you experienced anything less. We would like to speak with you if there is anything we can do to be of further assistance, what would be the best number for us to reach you on? You can also reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Your Newer device/neck locket/ is Unreliable and comberson.”

Helpful Report

Posted 3 years ago

Hi Claudette, We received your review and we apologize for any inconvenience you have experienced with the equipment. Upon reviewing our records, seems like you have not had a chance to speak with our Technical Support team about these issues. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“I am a very concerned customer with MobileHelp. I have had numerous problems with this company so far. I have tried to resolve with your customer service and I am currently waiting on a call from a supervisor. I have been waiting since Saturday. Also, the problem I am having is still a problem and I can't get resolved and this has been since Thursday, November 4. If you can in any way help I would appreciate it, otherwise I feel I will have to change companies. Thank You - Melanie Wilkins”

Helpful Report

Posted 3 years ago

Hi Melanie, We received your review, and we apologize for any inconvenience you have experienced. We see that you were able to connect with our Technical Support team for assistance with resolving these issues. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please let us know if you have any additional questions or concerns. We would be happy to have one of our representatives give you a call. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Reception is intermitten”

Helpful Report

Posted 3 years ago

Hi Billy, We received your review and we are sorry to hear about the signal coverage in your area. We see that you were able to connect with our Technical Support team for assistance with testing the equipment. Please let us know if you have any additional questions or concerns and we will be happy to have one of our representatives give you a call for further assistance. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“This product is represented online as the #1 recommended service for medical alert. That was not our experience. Our son is 27 years old, has epilepsy, and lives in New York City. He is very tech savvy, but this was very cumbersome equipment with way too many parts. He has worn a GPS-activated medical alert button for six years with zero trouble until that company was sold. He used MobileHelp for just under one month but it was too much even for him. At the same time, our elderly neighbor also signed up for MobileHelp and was completely overwhelmed. At the time we signed up, the Micro "would not be an all-in-one device for several more weeks." When we cancelled our son'd device, suddenly the Micro was available if we wanted to try that. It seemed like we were being duped into something. I can't explain it, but we got a bad feeling. Our son's safety and his comfort in using such a service is priority one. We were really not happy with MobileHelp. That being said, we worked with a representative named Joe and he could not have been more attentive and helpful. Kudos to him for representing your company well. I'm sorry this didn't work out. Our son is now using a medical alert app for his Apple watch, which is much more fitting to his way of life.”

Helpful Report

Posted 3 years ago

Hello, We received your review, and we are sorry to hear that the equipment did not suit your needs. At MobileHelp we pride ourselves in providing a great experience to our customers, and we're glad to see that Joe was able to do that for you. As he mentioned, we do have an all-in-one neck pendant solution available, in case you would like to start coverage again in the future. Our Customer Service team is always happy to help with any questions or concerns you may have about your account. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I have given this a top rating although I haven't used it and it is packaged to return. I just do not feel ready and am intimidated by its appearance.”

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Posted 3 years ago

“I needed to return the device only 2 days after getting it and I’m waiting for the refund. It has been 3 weeks.”

Helpful Report

Posted 3 years ago

Hi Richard, We received your review, and we apologize for any inconvenience this has caused you. At MobileHelp we pride ourselves in providing a great experience to our customers, and we're glad to see our records indicate that your full refund has been issued. Our Customer Service team is always happy to help with any questions or concerns you may have about your account. Please let us know if there is anything we can do to keep you covered in the future. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“so far so good. just check system. ? how would you know when bats are dead??”

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Posted 3 years ago

“thus far I am very happy with mobilehelp, they are always there when I push the button.,”

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Posted 3 years ago

“Everyone was great in helping me with the questions I asked very curtious”

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Posted 3 years ago

“Great service and response.”

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Posted 3 years ago

“I was introduced to MobileHelp from a close friend. It was something that I wanted to do for awhile. but never thought about it, until I acquired a condition that is life threatening. After several trips to the hospital, I thought that it was time. Knock on wood, I haven't had a chance to use it, but if i have to, I feel safe knowing that it is only a button away”

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Posted 3 years ago

“Equipment is easy to install, however instructions need to be upgraded. Mobile device must be carried in pocket or purse when away from home. That should be in BOLD LETTERS. Pendant detects a fall and is VERY sensitive. Bracelet does not detect a fall, only has emergency button. My pendant went off once and I pressed the blue button which cancelled the mobile device, but did not cancel the home station (I was in the house at the time). There is a lot to learn. I got great information from customer service.”

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Posted 3 years ago

“i am happy with the service i get”

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Posted 3 years ago

“A new client. So far so good! A bit concerned about hearing deficit when it comes to realizing I have accidentally set the warning off ! Please advise. Otherwise everything fine.”

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Posted 3 years ago

“So far all is well”

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Posted 3 years ago

“Very happy with your product and your service.”

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Posted 3 years ago

“I am well pleased with MobileHelp. I am so glad To be a member. Never leave the house without my mobile device.”

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Posted 3 years ago

“Haven't had to use it yet. So far so good.”

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Posted 3 years ago

“I have had this service about two weeks now and have not had to use it. However a couple phone calls were just inquiries and the people I talked to were very patient and answered my questions in a pleasant and helpful manner. I wanted this type of service in case I am away from home I can get help if needed. Thank.”

Helpful Report

Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews