MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,099 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had dropped my bag containing my MobileHelp at a function. As it was noisy I didn't hear the response to the alert being set off. The response came into the function and found me. Tho I was very red faced I was glad to see how well they respond.”

Helpful Report

Posted 4 years ago

“The equipment is easy to set up as the instructions are quite clear. I appreciate the help I've received when I've called MobileHelp. So far (and hopefully never) I've not had an emergency where I would use MobileHelp. The system is in place to give me peace of mind -- a priceless attribute.”

Helpful Report

Posted 4 years ago

“Associate was very friendly, knowledgeable and helpful.”

Helpful Report

Posted 4 years ago

“Well for one thing I did not electronic sind for this I did not want this at this time .But y'all too( out my 119 dollar s then the same day I called to tell you to stop this a nd put my money back .because I did not sind .now I am not so sure this is a very good company .now the bank and I are waiting for you to put my money back .I called you today the person could not find nothering about Me my name nor address .put my money back or I will have to let the whole world know you are not true to your people it's been two months I still have no money ..plz do so .”

Helpful Report

Posted 4 years ago

Hi Mary, We received your review and we apologize for any inconvenience you have experienced. We're glad to see that you were able to connect with our Customer Service team for assistance with canceling this order and voiding the payment. Please let us know if you have any additional questions or concerns. You can reach us directly by dialing 877-827-6207 Option 3 for Customer Service. If there is anything we can do to help keep you covered in the future, we would be happy to welcome you back into our MobileHelp family.

Posted 4 years ago

“I accidentally dropped my monitor and received a call to check up on me within 5 minutes!”

Helpful Report

Posted 4 years ago

“Makes me feel safe where ever I go.”

Helpful Report

Posted 4 years ago

“I can only review the portion of the sale itself. All went very well and we got everything on time. But, the item is for my sister-in-law who lives in Milwaukee, WI - and it will be several days before she gets it set up. She left via airplane today back to Milwaukee. A review of the item's usage will have to be after she has used it for some time. But the ordering and all involved in that went great.”

Helpful Report

Posted 4 years ago

“The team of men that came to transport Mom were awesome. They did not have a wheelchair van available as ordered, but they made up for it by sending a great crew!”

Helpful Report

Posted 4 years ago

“Emergency phone personnel responded immeidtely”

Helpful Report

Posted 4 years ago

“Have not used them yet”

Helpful Report

Posted 4 years ago

“So for it is easy to use but have not had to use it yet”

Helpful Report

Posted 4 years ago

“Thank all of you for your tremendous help during getting my MobileHelp. Since I've had it, I feel so much more comfortable being alone. I don't feel alone now. I know your people are there for me if I need them.”

Helpful Report

Posted 4 years ago

“I feel safer having MobileHelp. I use the button around my neck. It went off one day while I was washing dishes. I had not pressed the button. I have to take care of my 95-year-old husband and during the course of the day I have to do a lot of bending and the button swings all over the place which I do not like. Hopefully, I will never have to use the device and it gives me a sense of comfort to know that help is near.”

Helpful Report

Posted 4 years ago

Hi Loretta, We have received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 4 years ago

“Am just getting used to it as only have had it for a few weeks. The one thing that I would like to see changed is the bracelet. The one I have is black and is rather bulky. It looks like a man's watch. Would love to have a more feminine looking one or at least a different band. Also do not like the cord on the fall pendent. That could be better. Just comments for you to consider as wearing one or other all the time it would be nice to have something more attractive.”

Helpful Report

Posted 4 years ago

“I appreciated the help I got from Samatha and the return of the first mobile . today I recived the new one thank you for the very nice lady Samatha She is a keeper.”

Helpful Report

Posted 4 years ago

“Pretty effective method”

Helpful Report

Posted 4 years ago

“MobileHelp was great, help came in minutes. Very pleased with the service.”

Helpful Report

Posted 4 years ago

“It makes me feel secure since I am using the button”

Helpful Report

Posted 4 years ago

“Too bad there are two devices to charge”

Helpful Report

Posted 4 years ago

Hello, We received your review and we apologize for any inconvenience you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about these concerns. We would like to contact you to help review your current system, along with any alternative options that may better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 4 years ago

“I worked with a young woman, her name is Samantha. She was a jewel. I have received everything, will get an extra key for the lock box & get all set up. Thank you. Poodle Mom”

Helpful Report

Posted 4 years ago

MobileHelp is rated 4.6 based on 4,099 reviews