MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

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“So glad I called Mobil help. They are very reliable and priced very well and their customer service is wonderful. I had an issue with my first device and they took care of it promptly and without fanfare. They made me feel protected and cared for. I feel this company can be trusted.”

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Posted 3 years ago

“I mostly have Mobilehelp to assure family if I need help it is there.”

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Posted 3 years ago

“Setup was good. Confused on wrist alert battery charging. Need information in directions.”

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Posted 3 years ago

“They are very helpful. My mom fell and they immediately called for help.”

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Posted 3 years ago

“Easy to set up Staff @ Boca Raton has been helpful No problems, haven’t had the system very long”

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Posted 3 years ago

“This is an excellent product and my mom feels so much safer and secure living alone.”

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Posted 3 years ago

“We recently purchased Mobile Help for my 86 year old sister with some health issues, including neuropathy in her feet so she doesn't always feel them. She is pretty unsteady on her feet especially if she isn't using her walker. She lives alone as one of her daughters recently had to move to another state. At first my sister was reluctant, but I must say has become used to it and even if she accidentally sets it off can converse with Mobile Help. For my family, this has offered us great peace of mind as we continue to try to support to wish to live independentaly.”

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Posted 3 years ago

“So far I haven't hadthe need to use it. The weekly.tests have worked fine”

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Posted 3 years ago

“The gentleman who helped us decide on the right product for our parents was so helpful. All decisions were made with a lot of help and information. The product works well and is a relief to family members.”

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Posted 3 years ago

“I had two other experiences with getting lifeline from two other companies. Bad! But your company was great! Got all info. I needed. Unit delivery. About four days! Mostly I have punched button by mistake. A very professional kind person comes on. Love no home base. Toggle around my neck is all the Hardware needed. So convenient. Thank you!.”

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Posted 3 years ago

“I would give our experience a 5 star rating , except for one point that I will get to in a moment. First, the people helping my mom and I were very kind and helpful. The system is simple to set up, and the devices seem to be robustly built. Costs are more resonable than their competitors despite quality support for any issues that may come up. Now, the only reason this wasn't a 5 star rating was we had to re-do what had been ordered for my mom. The first one we ordered had a base, a mobile device, a fall detection necklace, a shower button, and a wrist device. My mom is not tech savvy at all, and my wife and I are only able to keep from looking too uninformed with modest skills. We asked for the most simplistic system that provided fall protection. But this system sent was too many pieces, too many things to remember, and she was ready in two days and forget it and send it back. We spent several weeks talking and researching this, and it was too much for her right away. We communicated this with your representative, and he suggested the All-In-One system, where it is JUST a fall detection necklace. Perfect! We boxed the old system up and returned it. Got the new one and set it up yesterday in about five minutes, and then was transferred to the accounting department to insure the difference in cost for the new system was properly set up and funds returned to my mom. When we initially asked for the simplist system, THIS is what we were talking about, not the multi-piece system that overwhelms elderly that are already tech challenged. It almost scared her off to not have a fall detection device. That wasn't an option if she is going to maintain independence. Thank you so much to the technician that recognized what we meant when we asked for the simplist system. If this is what was offered to us in the beginning when we stated what we were looking for, the rating would have been 5+ stars. Scott F.”

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Posted 3 years ago

“This has to be the best on the market! We bought this system for my elderly mother and it has proven to be well worth the money. There has been no emergencies so far, but she has mistakenly pushed the button once and dropped the fall detection bracelet. Both times they were immediately on the intercom to check on her. This product has really made our constant worrying fade away.”

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Posted 3 years ago

“It is still early to write a detailed review, however, so far we are satisfied with MobileHelp and the package we have. When I placed the order, the customer service rep was very helpful, informative and friendly. That was a great start. Thank you so far!”

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Posted 3 years ago

“Easy to use monitoring system. Staff is quick to respond. Program sends reminders for charging the alert button. Volume is loud enough so communication is heard easily.”

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Posted 3 years ago

“He was very helpful.”

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Posted 3 years ago

“I gave my review 5 stars, even though I am critical of a couple of issues. I have already had to use the the alert service, though I have had it but a few weeks. The response was just what I expected-quick pickup, prompt ambulance dispatched and a family member notified-all within 5 minutes. I do have a concern that the pendant has to be charged every 24 hours or so, making potential need of it unavailable for up to an hour. I am also disappointed in the unattractive look of the pendant and the black cord, which gets wet when showering and dries slowly, giving one a damp neck and shirt.”

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Posted 3 years ago

“Thank God that I have not had an emergency occasion to rely on my MobileHelp device! But, having said that, I have been very satisfied with the simple setup of the base unit and the wearable devices. I have been pleased with the level of cusomer service that I have received. I'm happy that I made this important decision.”

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Posted 3 years ago

“I found my experience to be very helpful. There customer service exceeded my expectations. More businesses should learn from the Mobilehelp business model”

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Posted 3 years ago

“ihave only had mine a short time , i have set it off three times. once i could not stop it but worked as it was suppose to,.Only had a couple problem the concern me twice during the day it warned me the battery was low. But i put it on the charger every nighr for atleast 8 hours?”

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Posted 3 years ago

“Thank godness, have not had a reson to ask them for help.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews