MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

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“Have not used it yet but feel more secure having it”

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Posted 3 years ago

“Great Medical alert. I feel safe wearing it. The customer service is also very helpful. I added the Fall Detection to mine. It is a little sensitive but that is good in case you need it.”

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Posted 3 years ago

“I feel safer wearing my Micro however, its fall detector is not consistent. Sometimes it goes off with the slightest movement then testing in a real fall, it does not go off. The other day the green circle was flashing while shopping. When I got home it was still flashing. I called Technical Support but was put on hold for a very long time. Apparently a lot of people were calling. Finally it stopped flashing and I hung up because I know what I would have been told--AT&T was down, because that is what I was told before when I called. It is better than having nothing at all for protection.”

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Posted 3 years ago

Hi Judy, Thank you for taking the time to share your experience for the benefit of others. We apologize for any issues you are experiencing with the equipment. At MobileHelp, your safety is our number one priority and our Technical Support team will be happy to help with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family!

Posted 3 years ago

“It has been working good and is comforting to know where ever I am I’m safe if anything goes Wrong.”

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Posted 3 years ago

“The unit worked, although I question if it works on 4G or 5G I don't think it does and the best connection that I can get is only one strip. I really don't know if that is enough.”

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Posted 3 years ago

“I have never lived alone before and at 66 I am really happy that I am able to have m,y own apartment. But I was really nervous and having a hard time enjoying my space because I am not so steady on my legs. MobileHelp is solving my security problem. I feel safe in my own home, finally. I am grateful.”

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Posted 3 years ago

“Charge is immediate but refund takes 2 months”

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Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced with our refund process. Any refunds due, are issued within 30 days of cancellation, and our records indicate that your account refund was processed within the 30 day period. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. We would like to contact you to further assist with any unresolved issues. Our Customer Service team is always happy to help and can be reached at 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“This does not meet the needs of someone with dementia that cannot remember to leave the device on their person. With that in mind how can it be expected to provide any sort of “net” for those patients (people) living at home with dementia but capable to an extent otherwise. I figured I would give this a try with the sales pitch” we see this all the time”…No you don’t see this all the time because it would not fit the needs of the person purchasing the product. Doesn’t do much good when the necklace is in my sister’s handbag when removed by my dad.. Short of implanting a device, I cannot see how this would work with those people that are forgetful from moment to moment as such.”

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Posted 3 years ago

Hi Bridget, We received your review and we are sorry to hear that our systems did not fit your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and although we try to make our system as easy to use as possible, users with dementia can still experience some trouble using our equipment. Please let us know if there are any additional questions or concerns that we can help with. We are available at 877-827-6207 Option 1.

Posted 3 years ago

“Good and quick service”

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Posted 3 years ago

“EMPLOYEES ANSWERED AL QUESTIONS OF MY CONCERN”

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Posted 3 years ago

“I have used it about 3times It very sensitive which is good if you fall. I would recommend this product to anyone.so happy with it”

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Posted 3 years ago

“I am no longer using the mobile help equipment.”

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Posted 3 years ago

Hi Margaret, We received your review and our Technical Support team will be more than happy to provide you with any assistance needed with the equipment. At MobileHelp, your safety is our number one priority, and we would like to contact you for further assistance with your account. What would be the best number for us to reach you on? You can also reach us at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“It is very sensitive. Calls and said” we detect you have fallen”. I had not. Called my son immediately. He call “ are you alright?” I sad, yes. Called mobile help had my monitor evaluated. It is fine. Has worked well all this week.”

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Posted 3 years ago

“I sent everything back two weeks ago.i want my money put back in my bank account.”

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Posted 3 years ago

Hi Carolyn, We received your review and we apologize for any inconvenience you are experiencing with the refund for your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. What would be the best number for us to reach you on and further assist with resolving this issue? You can also reach us at 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“Still waiting on a phone call about a return check that mobile help owed me for services that I never got to use , they sent me that did not clear my account and was I was charged a return check fee they have yet to call me back with an explanation of why there chick was not paid! Very disappointed, every time I call they say they have not looked into it yet ! Keep getting the run around!!”

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Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you are experiencing with the refund for your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. What would be the best number for us to reach you on and further assist with resolving this issue? You can also reach us at 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“I don't have this!”

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Posted 3 years ago

Hi Leona, We received your review and we apologize if you received a review request in error. Please let us know if there is anything we can do to keep you or your loved ones safe in the future. You can reach us at 800-800-1710 for further assistance.

Posted 3 years ago

“The unit is very sensitive to movement. Needs to be adjusted so I don't get called everytime the unit go off. Example: bending over, roll over in bed, crooking up my bra. I push on the button like it say and still get food calls. So I know the alarm works. Because when I do fall your company will be checking on me. Thanks”

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Posted 3 years ago

“Wrote before but don’t know if it posted. I am very satisfied with Mobile Help. If you need customer service they are they are 24-7.”

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Posted 3 years ago

“I loved everything about MobileHelp until I found out it uses AT&T service. The equipment, service, etc. wa s what was promised.”

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Posted 3 years ago

“We are all good. I do not feel alone .”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews