MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Answered all questions”

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Posted 7 years ago

“I’m satisfied it’s a good service my parents no longer require the service.”

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Posted 7 years ago

“Mobile was very accomodating, understanding and courteous”

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Posted 7 years ago

“Fortunately I haven't had to use it, but it makes me feel secure knowing that help is there for me should I fall.”

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Posted 7 years ago

“Helpful in updating my Mom's profile”

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Posted 7 years ago

“All customer service personnel explained what all was involved with the Mobile Help service. They were willing to answer all my questions. Everyone was very professional.”

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Posted 7 years ago

“I ordered and received my equipment in a very timely matter. Customer Service reps are very friendly and helpful. So far I am very satisfied with how everything works, but fortunately, I have not had a need to actually use it by calling for help. The battery on the mobile unit stays charged all day and night.”

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Posted 7 years ago

“Peace of mind is of great benefit to a senior citizen living alone. If I never need the service I would still have been free of worrying about possible accidents, sudden illness, fainting, etc. A toddler visiting in my home found the base and the large red light was an attraction. After he pushed the button I saw how quickly Mobile Help was in contact with me. Actually my granddaughter answered the Mobile Help call and I was impressed with how thoroughly she was questioned about my condition and possible need of help. I have encouraged many acquaintances, particularly those who have fallen while alone and help was not received for varying lengths of time. I don't understand why they will take such a chance since they could afford one of the plans. I take the GPS with me even going to the grocery, to church, every place I go since I do drive. Makes me feel safe and relieves my family of concern. Pendant or bracelet (at night) worn 24 hours a day.”

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Posted 7 years ago

“Being out of the country and my mother thousands of miles away, I needed a home alert system that gave both of us piece of mind. I searched high and low looking for what I thought would be the best option before deciding on MobileHelp. Not only was I not disappointed, I was ecstatic at both the product and the professional and helpful folks at customer service. The product was a breeze to setup and couldn't have done a better job for my mother and I. I already recommended this product to multiple folks, and wouldn't hesitate to do it again. Fantastic product at a great price!”

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Posted 7 years ago

“Easy to install and use”

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Posted 7 years ago

“I haven't had the opportunity to use the service as of yet and I hope I never have to but the service and equipment up to this point has been excellent. I consider it to be another bit of insurance now that I am getting older and live alone.”

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Posted 7 years ago

“I gav a 4 because they speaker system is not very good. The agent had a hard time hearing me from a foot away and that should be addressed. I even did a test with a technician and he said that’s just the way it works. I have to carry it with me around the house but all in all it gives me the security of feeling safe in knowing they can find me anywhere and so I get out more than I use to and not so afraid of being left alone when my son has to go out to get something or go to work.”

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Posted 7 years ago

“I have been thinking about getting something for myself since I have been having trouble with my left leg and have been falling since I an a widow I do not have help with anyone, Your staff member Art was very helpful .”

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Posted 7 years ago

“My tenant is very precious to me. She is 100 going on 50. She is with it, smart, mobile and the nicest person I know. I wanted her to have the best emergency system money could buy. When I spoke with Alfonzo Wilkins from Mobile Help I felt as if God directed me. He listened, he cared, He knew his product and he did not push or try to close the deal. He referred to Eva by name and seemed to meet her every need. We will receive the Mobile Help package this week. I feel safe leaving Eva's Life somewhat in their hands. I pray God that my Christmas present to Eva is also a Christmas present to me and to everyone who knows her. Don't just take my word for this, call their 1 800 number and see for yourself. Wishing all who read this a blessed Christmas, and a wonderful, safe, healthy New Year. Professor Jemille A. Zaydon”

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Posted 7 years ago

“Alfonzo Wilkins was over the top. He knew his product, and did not have to oversell. He was smart, patient, kind, and caring. All these qualities in one person. Jan was also lovely.”

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Posted 7 years ago

“I had some questions when I first tested my equipment so I called for assistance and I spoke with a pleasant, helpful technician who answered all my questions. I am expecting a good relationship with with MobileHelp.”

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Posted 7 years ago

“Very cordial rep. Very informative. Very patient Answered all questions.”

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Posted 7 years ago

“a good product”

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Posted 7 years ago

“The agent I talked with was very patient and took the time necessary to be sure I understood.”

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Posted 7 years ago

“Everything came in good condition and before expected. They were very helpful making sure i knew how to set it up and how it works. I would recommend this company to anyone that wants to feel safe by their self..”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,093 reviews