MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our family was looking for a good chairlift and after talking to 101 Mobile Help several times we have nothing to say but good things about them and the employees that came to the house. We tell everyone about this BLESSED company.”

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Posted 7 years ago

“Way to early.....just had the system for two weeks. It does make me have confidence but so has physical therapy and in-home nursing care. We will see if I fall again. Let's hope not.”

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Posted 7 years ago

“I have piece of mind knowing I have a Mobile Help system with me always. Very reasonable as well.”

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Posted 7 years ago

“This is a great system so far and gives us peace of mind that my mother-in-law is safe.”

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Posted 7 years ago

“I have control of my own life now.”

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Posted 7 years ago

“You didn’t, salesman oversold me. I didn’t need all he told me I needed”

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Posted 7 years ago

“You were polite, helpful, understanding.”

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Posted 7 years ago

“I purchased this system for my mother. Although she has not needed to us it yet, when we test it they are quick and very kind to my mother. She finds a lot of comfort in this which gives me peace of mind.”

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Posted 7 years ago

“I have two accounts. Both with the same equipment. My Mom has 9 alerts today in 10 min. One of her items was malfunctioning. Mobile Help could not tell us which piece it was. My wife has a fall pendant which has gone off several times when she is just getting in or out of her chair. This seems to be something that needs to be corrected. Joe Bohnert”

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Posted 7 years ago

“peace of mind.”

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Posted 7 years ago

“Mobile Help has given my wife and me a tool to use in our home and when we are away.”

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Posted 7 years ago

“My husband said he feel safe now when i am away at work on 3shift”

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Posted 7 years ago

“Purchased For my Mom. 5 days later she fell in the garage. Mobile help system alerted first responders. The system worked perfectly for us.”

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Posted 7 years ago

“In two chat conversations today, Amber provided me with the absolute best and most perfect customer service. I am exceedingly impressed with and appreciative of Amber's service and your chat-based system. Both were perfect. Amber was knowledgeable, understanding, helpful, and wonderful at communicating. She answered my questions and helped me with my account as requested. She makes me want to remain a MobileHelp customer for a long time, and I hope to be able to do that. And, if I may be so bold, I would respectfully recommend Amber for the highest and best possible bonus, raise, award, and/or promotion which you may be able to offer her. She is truly great, and I thank her and everyone at MobileHelp for all of your hard work, time, and efforts each and every day. Thanks again, take care, be well, and a very Happy Thanksgiving and holiday season to you and yours.”

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Posted 7 years ago

“MobileHelp has expedited sending me new equipment when mine was not functioning. Their prompt actions were satisfying. I appreciate their service. M. Udell”

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Posted 7 years ago

“Takes several rings before someone answers. Not real patient with my mom who has dementia.”

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Posted 7 years ago

“I spoke with “Stuart” when I called to inquire about MobileHelp. He was wonderful! He truly cared and wanted to be sure we chose the right option for my Mothers care. He wasn’t pushy and explained every detail about MobileHelp leaving no questions unanswered and I felt 100% confident I had chosen the right help for my Mother. We are absolutely satisfied with MobileHelp and would not hesitate to refer anyone needing this service to them. Thank you for your help Stuart!”

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Posted 7 years ago

“I liked all the people I talked to in ordering this service and the set up check. There was no pressure or you have to sign up now to get this or that. Everything went smooth and the monthly check to see if it is working correctly are easy. Even my sister can do it and that is who needs it. She also finds the pendant so comfortable that she even wears it when I am home. We are very happy.”

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Posted 7 years ago

“I was glad to hear Linda Page tell me about the benefits of MobileHelp. She told me like it is. We talked about different scenarios that I never thought I would need an emergency help button. I realized I should get MobileHelp.”

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Posted 7 years ago

“I am a little confused. You sent me a new gps because the one I had was defective, and the young lady that set up the new one told me that the light on the cradle would stay on with the new device. Well this morning, I noticed that the light would stay on awhile and then go off, on and off. When I called today, I was told that it was okay if the light went on and off. What is the correct answer?”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,093 reviews