MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely Prompt to answer. My mother fell at 4:30a.m. in the morning, she pushed her necklace, and you answered within three rings! Great Job. Offers me and my family such a peace of mind.”

Helpful Report

Posted 7 years ago

“I feel like my kid is safer”

Helpful Report

Posted 7 years ago

“Just done first month text,feel secure with system.to put me at ease.”

Helpful Report

Posted 7 years ago

“well, simply really, you did what you said. though it was a misstake, mom'e wrist band activated and emergency verhickle was disspatched prometly and swiftly, even before she was able to take the moble communication out. and you promatly sent a message to both cell phones in the case of the emergency, In this day of age, it is a really good thing to find someone or company to do what they say they will do. for that I couldnt be happier.”

Helpful Report

Posted 7 years ago

“Everyone I have dealt with there has been helpful.”

Helpful Report

Posted 7 years ago

“I felt so much more secure over the past six years, knowing that my dad could just press the button and get help with MobileHelp. He used it several times, and each time the response team said just the right thing when they contacted me. Recently my dad died suddenly just before turning 91. After he died, I tested the alarm on his wristband and was so relieved to know that it was in perfect working order. That reassured me that he must have died suddenly and without warning, as he knew how to use his alert button and it was on his wrist when he died. The reassurance and peace of mind that gave me was a completely unexpected, and wonderful, benefit of having signed him up with MobileHelp.”

Helpful Report

Posted 7 years ago

“The fall button and the to go features”

Helpful Report

Posted 7 years ago

“Such a pleasant experience to talk to someone who knows what they have and can offer. Really a peace of mind knowing that our mom is safe. The unit is nice, mom prefers the wrist band which surprised me so I am glad that I didn't have to choose for her and she had the option to choose for herself. It brings back some dignity to there life knowing they don't have to bother the kids. It is easier going to sleep at night for us knowing she has the wrist band on. She never takes it off, so it must be pretty comfortable.”

Helpful Report

Posted 7 years ago

“They have answered any inquiry I've had promptly and professionally.”

Helpful Report

Posted 7 years ago

“it is great”

Helpful Report

Posted 7 years ago

“My mom is having problems understanding it with memory problems”

Helpful Report

Posted 7 years ago

“Sales person on phone was very helpful listening to what I needed for my 84 year old mother who lives alone. She didn't hurry and explained everything to me in detail. The service has been terrific--everything we expected!”

Helpful Report

Posted 7 years ago

“Well, the basic concept of having a safety alarm device on hand for possible use by someone in need of care seems to be handled well here. But the "fall" device we tried was a disaster. The first day my wife simply was removing it from her neck and the alarm went off! We pressed the button on the home base and said it was an error, but the mobile unit was still broadcasting a message as to whether or not we needed emergency help. Really, it we respond to one unit why does the other still keep going. The same thing happened several days later when she simply bent over to get something on a lower shelf in the freezer. We canceled the next day, because the device it useless if it keep giving false alarms for every day fractions. We swapped for a regular pendant and got the sheet on how to calibrate it, but the guy on the phone said never mind, he could do it from his end. Nice, but not what it emphatically states in the info sheet that came with the new one. Seems like you don't have your act together. And lastly, how dare you to tell me to speak to you before I give a low rating! Were you going to try to raise my opinion to great. If so than the ratings are useless, but I doubt you will let this one be published anyway..”

Helpful Report

Posted 7 years ago

“Samuel Ruiz who dealt with both my son and I was very helpful and the reason we decide to use your company. Although I chose not to wear the pendant around my neck. but keep it close by where I sit and sleep I feel protected. THANK YOU. MRS. T”

Helpful Report

Posted 7 years ago

“They worked with me most courteously to answer all my questions and walked me through the setup efficiently. Explained their procedure and products available for upgrades. Tested the system and thanked me for my business. Appreciated me as a new customer and looked forward to serving me . That means a lot to a Southern lady my age”

Helpful Report

Posted 7 years ago

“.It kept me safe and free of worry”

Helpful Report

Posted 7 years ago

“too soon, just getting used to devices”

Helpful Report

Posted 7 years ago

“It seems to work”

Helpful Report

Posted 7 years ago

“MobileHelp has made me feel secure and that makes me happy!”

Helpful Report

Posted 7 years ago

“Great product and service description. Answered all of our questions an concerns and provided an informational pamphlet that we could share with the whole family as we made our decision on which medical alert system to select.”

Helpful Report

Posted 7 years ago

MobileHelp is rated 4.6 based on 4,093 reviews