MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I started with another company and paid more for just in my house, I thought if I'm outside there would be people around. I've been walking outside during the day and realized that there was no one else around, I saw the customer ratings of MobilHelp so I decided to give then a call. I now have indoor and outdoor protection for less money than the original company. The pendant that hangs around my neck lets me use one of my own chains instead of that black string. I could not do that with the other company's pendant. I am very satisfied and feel safe (outdoors, walking and driving and of course in my home.)”

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Posted 7 years ago

“Real pleased with how compact the unit is. Call buttons large, bright and cleary imprinted with what each button is use for. May seem like a little thing but the case for the GPS unit I really love those on my belt no fear of losing . Hopefully I'll never need to use it but if I do and comfortable that it will work properly . God bless”

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Posted 7 years ago

“I have not had to use it and hope I never will. Customer service was very helpful and professional during the setup process. I would recommend MobileHelp to anyone considering this type of service.”

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Posted 7 years ago

“It's dependable , and is always reliable. I like that I receive an email telling me about the number of minutes , and data left on my plan.”

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Posted 7 years ago

“given an extended trial period due to fed-ex slow delivery time. Will was patient and knowledgable.”

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Posted 7 years ago

“Mobile help is a wonderful service it's so convenient”

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Posted 7 years ago

“I do not have to worry about my husband slipping away and falling. Thank God there is a service like the one you offer. Helen”

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Posted 7 years ago

“Just having the security of the MobileHelp makes me and my husband happy.”

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Posted 7 years ago

“Answered my questions about the different devices.”

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Posted 7 years ago

“I have not had the service for very long but was pleased when I took a trip out of town for a few days and was fully covered by the service. It gave me a sense of security since I was traveling alone. In dealing with the support staff I have found them to be pleasant, helpful and able to address any concerns or questions I may have.”

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Posted 7 years ago

“I had heart surgery and live alone, MobileHelp not only helped me, but also my children to feel safe when I left the hospital and was at home, they could return to work and not worry about me. I knew if I needed help it was only a push of a button away”

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Posted 7 years ago

“I tried using another product from another company and unit failed when showering. This product seems to work very well and is well thought out! Price is fair. The only problem I have had was I purchased this for my Father that has memory issues and the company called him and tried to market other products to him. I had difficulties trying to return and do not understand since I am paying for this and purchased how they could expect to get authorization from him and expect me to pay!”

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Posted 7 years ago

“I recently ordered a Mobile Help Solo Device for my Dad. Mobile Help made the ordering process very easy. I also had a positive experience when I called Customer Service with some questions. The person that I spoke with answered every question, and was courteous.”

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Posted 7 years ago

“Very professional staff. Made me feel like one of the family while taking care of my issue. Mahalo from a satisfied customer in Hawaii”

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Posted 7 years ago

“I am very happy with my MobileHelp, it makes me feel much safer. I am the caregiver for my 96 year old husband and I will be 90 next April. We are both in fairly good health, his short term memory is going pretty fast, but is still ambulatory, has vertigo very badly and I am always afraid he will fall. Being able to call for help makes me feel much better when something happens to him.”

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Posted 7 years ago

“I'm so glad you returned my call, You explained it very thouarly, I love the no contract on it. We live in the country and it pulls in a great signal,we are very happy with your product,would recommend it to friends and family. Thank you for a quality product at a reasonable price. Sincerely, Sizanne”

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Posted 7 years ago

“Ease of ordering and set uip”

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Posted 7 years ago

“Promptly answered my questions while I was setting up and even suggested doing a test while the c.s. person was on the phone with me. The one false alarm I generated brought a prompt response. I have a lot of confidence in this system.”

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Posted 7 years ago

“I spoke with a young man by the name of Allen Colas. He was very through in explaining everything and helping me get any extras needed. He then switched me to a lady named Marion who took the info for emergency contacts, etc. These two made the experience very pleasant and I felt very relaxed talking with them both. They are an asset to Mobile Help.!”

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Posted 7 years ago

“Replaced a broken device holder.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,093 reviews