MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, the basic concept of having a safety alarm device on hand for possible use by someone in need of care seems to be handled well here. But the "fall" device we tried was a disaster. The first day my wife simply was removing it from her neck and the alarm went off! We pressed the button on the home base and said it was an error, but the mobile unit was still broadcasting a message as to whether or not we needed emergency help. Really, it we respond to one unit why does the other still keep going. The same thing happened several days later when she simply bent over to get something on a lower shelf in the freezer. We canceled the next day, because the device it useless if it keep giving false alarms for every day fractions. We swapped for a regular pendant and got the sheet on how to calibrate it, but the guy on the phone said never mind, he could do it from his end. Nice, but not what it emphatically states in the info sheet that came with the new one. Seems like you don't have your act together. And lastly, how dare you to tell me to speak to you before I give a low rating! Were you going to try to raise my opinion to great. If so than the ratings are useless, but I doubt you will let this one be published anyway..”

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Posted 8 years ago

“Samuel Ruiz who dealt with both my son and I was very helpful and the reason we decide to use your company. Although I chose not to wear the pendant around my neck. but keep it close by where I sit and sleep I feel protected. THANK YOU. MRS. T”

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Posted 8 years ago

“They worked with me most courteously to answer all my questions and walked me through the setup efficiently. Explained their procedure and products available for upgrades. Tested the system and thanked me for my business. Appreciated me as a new customer and looked forward to serving me . That means a lot to a Southern lady my age”

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Posted 8 years ago

“.It kept me safe and free of worry”

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Posted 8 years ago

“too soon, just getting used to devices”

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Posted 8 years ago

“It seems to work”

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Posted 8 years ago

“MobileHelp has made me feel secure and that makes me happy!”

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Posted 8 years ago

“Great product and service description. Answered all of our questions an concerns and provided an informational pamphlet that we could share with the whole family as we made our decision on which medical alert system to select.”

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Posted 8 years ago

“I started with another company and paid more for just in my house, I thought if I'm outside there would be people around. I've been walking outside during the day and realized that there was no one else around, I saw the customer ratings of MobilHelp so I decided to give then a call. I now have indoor and outdoor protection for less money than the original company. The pendant that hangs around my neck lets me use one of my own chains instead of that black string. I could not do that with the other company's pendant. I am very satisfied and feel safe (outdoors, walking and driving and of course in my home.)”

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Posted 8 years ago

“Real pleased with how compact the unit is. Call buttons large, bright and cleary imprinted with what each button is use for. May seem like a little thing but the case for the GPS unit I really love those on my belt no fear of losing . Hopefully I'll never need to use it but if I do and comfortable that it will work properly . God bless”

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Posted 8 years ago

“I have not had to use it and hope I never will. Customer service was very helpful and professional during the setup process. I would recommend MobileHelp to anyone considering this type of service.”

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Posted 8 years ago

“It's dependable , and is always reliable. I like that I receive an email telling me about the number of minutes , and data left on my plan.”

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Posted 8 years ago

“given an extended trial period due to fed-ex slow delivery time. Will was patient and knowledgable.”

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Posted 8 years ago

“Mobile help is a wonderful service it's so convenient”

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Posted 8 years ago

“I do not have to worry about my husband slipping away and falling. Thank God there is a service like the one you offer. Helen”

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Posted 8 years ago

“Just having the security of the MobileHelp makes me and my husband happy.”

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Posted 8 years ago

“Answered my questions about the different devices.”

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Posted 8 years ago

“I have not had the service for very long but was pleased when I took a trip out of town for a few days and was fully covered by the service. It gave me a sense of security since I was traveling alone. In dealing with the support staff I have found them to be pleasant, helpful and able to address any concerns or questions I may have.”

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Posted 8 years ago

“I had heart surgery and live alone, MobileHelp not only helped me, but also my children to feel safe when I left the hospital and was at home, they could return to work and not worry about me. I knew if I needed help it was only a push of a button away”

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Posted 8 years ago

“I tried using another product from another company and unit failed when showering. This product seems to work very well and is well thought out! Price is fair. The only problem I have had was I purchased this for my Father that has memory issues and the company called him and tried to market other products to him. I had difficulties trying to return and do not understand since I am paying for this and purchased how they could expect to get authorization from him and expect me to pay!”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,101 reviews