MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,094 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 26th August 2025

Sherriff

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband accidently pushed the button and we immediately got a call checking on our needs.”

Helpful Report

Posted 8 years ago

“gives me peace of mind”

Helpful Report

Posted 8 years ago

“Hasn't made me happy but a little bit unhappy”

Helpful Report

Posted 8 years ago

“excellent service representatives”

Helpful Report

Posted 8 years ago

“My mom feels safer now. The customer service at mobilehelp is wonderful.”

Helpful Report

Posted 8 years ago

“The service and the unit is great just wish it didnt take a month to come.”

Helpful Report

Posted 8 years ago

“I pressed the call button when my mom needed paramedics to take my mom to the ER. They answered promptly and sent the correct emergency services and followed my request for no sirens. Thank you mobile help!”

Helpful Report

Posted 8 years ago

“The pendant seems to be to sensitive. Every time I sat down it would go off. So I have to wear the wrist one.”

Helpful Report

Posted 8 years ago

“Equipment very easy to install and test fortunately have not needed emergency care yet.”

Helpful Report

Posted 8 years ago

“It's comforting to know that my husband can get help if needed when I'm away. I am happy about that!”

Helpful Report

Posted 8 years ago

“I'm so thankful to have mobile help and may God bless you and have a blessed day”

Helpful Report

Posted 8 years ago

“Have not had this long enough to rate.”

Helpful Report

Posted 8 years ago

“Gives me peace of mind.”

Helpful Report

Posted 8 years ago

“Friendly customer service, knowledgeble, thorough.”

Helpful Report

Posted 8 years ago

“It gives me a feeling of security wearing the bracelet.”

Helpful Report

Posted 8 years ago

“The staff was very easy to work with. The equipment arrived as scheduled and was easy to set up. Making changes to the contact information was easy. Monthly testing is easy. Gratefully have not had to use the system for emergency use but its assuring to know that it is there when needed.”

Helpful Report

Posted 8 years ago

“I'm happy to say we haven't used your service yet, but my husband has accidently activated the medic alert and we got an immediate response which puts us as ease knowing how quickly you would respond to an emergency.”

Helpful Report

Posted 8 years ago

“We bought our Mobile Help system just a few weeks ago, hoping we would never need it. Then, last night, 8/16/17, I was bowling. You can't hear a cell phone in a bowling center. Becky was alone at home and fell. She did not hurt herself but, she could not get up. She pressed the call button, told the operator her situation. In a few minutes three first responders using the door key from the lock box let themselves in to save the day. My message to any would be customer......don't wait, buy it, it works, and you will need it sooner than you think.”

Helpful Report

Posted 8 years ago

“I am still a new customer [30 days], so I have not come to a conclusion about medical help. I will say though, that the 2 times I tested it, the response was fairly quick. 1 minute the first time and 1 1/2 minute the second time. Both times, they pin pointed my exact location. There was not start up cost or activation fees and that was good. Only time will tell now and my future medical emergency needs. john rich”

Helpful Report

Posted 8 years ago

“Immediate assistance with professional attitude”

Helpful Report

Posted 8 years ago

MobileHelp is rated 4.6 based on 4,094 reviews