MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,094 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 26th August 2025

Sherriff

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly, easy to work with and completely happy with their service!”

Helpful Report

Posted 8 years ago

“Thank you for giving me the opportunity to say how pleased I am with Mobile Help. While on vacation in NJ last June, I accidentally hit the button on my necklace and the EM came to my son's house to help me. My cousin, who is one of my contacts, called me (she was also on vacation in VA) to see if I was ok. That's how I found out that Mobile Help really helps all over the country. I feel so safe having this system. It has become my "new friend". So far, I have given information to three of my friends who have lost their spouses. Millie Dudek”

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Posted 8 years ago

“What I like about MobileHelp is that I only have to push one button and everyone is notified of the emergency in our home. We recently used MobileHelp for the first time and my neighbor was notified, my kids were notified, the EMT's were notified as was the Fire Dept. I didn't have to spend time calling everyone and that was a big help. Thank you MobileHelp. Shirley D'Agostino Canyon Lake, CA”

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Posted 8 years ago

“These group is on the ball. They are quick to respond in every way. I appreciate this even when it is my new puppy chewing on the watch and causing the need for a response. Thanks so much. I am so happy to be part of this group.”

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Posted 8 years ago

“Stuart was very knowledgeable and compassionate.”

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Posted 8 years ago

“It is wonderful working with people who care about getting things done for the elderly. I would highly recommend Mobil Help to all my friends. They always answer and take a issues with complete a professional approach for the product they sell.”

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Posted 8 years ago

“Over the several years of the service, I have one negative comment. Three years ago my father went to the grocery store and leaned over into the frozen food area and pushed the button. The agent called him back but my father is hard of hearing. If the device had a vibrate feature the misdirection of the EMTs might have been avoided. As it was, the emergency personnel responded to his house broke down my father's back door. If the agent had double checked the GPS information, the situation would have been less damaging to my relations with my father for insisting he have the protection of the Mobile Help service. I want to assume that this is a cautionary tale for training personnel in an emergency situation to avoid assuming where the clients is. Also, I wish there was an update to include a vibrating feature.”

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Posted 8 years ago

“I got MobilHelp to wear outside when I walk my dog. I'm 57, and have chronic pain from 7 herniations in neck and back, fibromyalgia,arthritis, and lumbar ridiculopathy. I live in a bad neighborhood with drug dealings on most corners, among other things. It didn't used to be like this. But I feel much safer when I wear this outside. It's a good feeling to know I can get help when I need it. Thank you.”

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Posted 8 years ago

“I feel very safe wherever I go with my Mobile Help device. I have taken it out of town several times and I feel very comfortable having it with me.”

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Posted 8 years ago

“Excellent technical support! Solved minor problem immediately.”

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Posted 8 years ago

“Courtesy and efficiency personified!”

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Posted 8 years ago

“I love the service I get at Mobile Life. The staff is alway friendly and helpful. I told my brother about Mobile Life and now he and his wife a now members. Thanks keep up the good work. From a happy customer. Ernest Phillips”

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Posted 8 years ago

“I have both the 'MobilHelp' pendant which I wear around my neck and also the 'G.P.S. Tracking Device.' I feel totally 'confidant' knowing someone knows where I am at all times and can summons help if needed.”

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Posted 8 years ago

“I have had Mobile Help for almost a year, and am very happy with the service. I live alone, but with Mobile Help, I can take a walk outside as long as I take my mobile device with me, I feel confident to drive and do other things on my own. Thank you, MOBILE HELP!”

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Posted 8 years ago

“Although I've had it for 5 years now,fortunately I've yet to use it,but the fact of having it readily available is peace of mind to me. I try to check it once a month just to let them know I'm hooked up.”

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Posted 8 years ago

“I feel safer with mobilhelp when i am out and about by my self. Almost a year, have not used it. Hope i never will.”

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Posted 8 years ago

“Mobile Help is a very important service for me. I wouldn't be without it. Thanks to all the helpful and polite help I have received. Judy Horn”

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Posted 8 years ago

“I have been a member of the MobileHelp family for several years. Although I have not had an emergency, I do check to make sure it is working. I have been very happy with how quickly they answer no matter where I am.”

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Posted 8 years ago

“Have not had a reason to request help but the few times the help button was accidentally pressed the operators understood and were very polite.”

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Posted 8 years ago

“I wish it cost more like $30 per month including fall detection”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,094 reviews