MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,094 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 26th August 2025

Sherriff

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We signed up for this service for our 90 year old Mom who still lives in her own space. She has both the necklace (which I think she uses most) and the wrist band. We bought the extra Fall Service so it would notify someone even if she falls and is unable to press the button. The only problem is that it is so sensitive that if she tries to wear it at night or while taking a shower, it will go off unnecessarily and then she has to respond. Because of this, she takes it off at night, which is not good as she get up to go to the bathroom and sometimes falls and then doesn't have it on to notify anyone! Also, because it too often will go off in the shower just bathing, she won't wear it there! Sort of defeats the purpose of the two most important things we were worried about! Is there something that can be done to tweak this??? Any alternate suggestions??? We do take comfort knowing that she wears it when up during the day but other programs are just as good for that which are somewhat less expensive. Thanks, Susan Lewis”

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Posted 8 years ago

“Makes me feel so secure and and safe and cared about. Thank you so much everybody's courteous and nice”

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Posted 8 years ago

“My father is 88, lives alone and driving. I purchased your product for my father for my peace of mind. I'm very happy knowing my dad can still travel and take care of himself and help is always with him. Thank-you.”

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Posted 8 years ago

“I have absolutely no complaints. So far in my situation, I have had no need to take advantage of their services, but I'm very glad to have them available to me. Thank you. Georgia Jean Dornseif”

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Posted 8 years ago

“MobileHelp has been there many times for my parents. It is such a relief knowing that they can push a button and receive immediate attention - a phone call to a family member or a call for emergency help - only a button away. The representatives on the call are very calm and professional!”

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Posted 8 years ago

“I greatly appreciate the peace of mind I have with my mother having MobileHelp. Being 14 hours away I can't just run right over. Unfortunately, we have real life tested the use of her button when she thought she was having a heart attack, felt week and needed transport to the hospital for medical attention. Just as it was supposed to, I was promptly notified. Thanks MobileHelp for being there when I couldn't.”

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Posted 8 years ago

“Mobile help is a great company. They have responded promptly to my calls, and staff is gentle, informative and understanding.”

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Posted 8 years ago

“I love it. Me and my wife had instances where we accidently hit our buttons and didn't respond to the phone in time and to our suprize was really amazed on how fast the ambulance and the fire department was at our home was amazing, needless to say we are very careful now. We would recommend this unit to everyone weather you are young or old and you need medical help very quickly. Thank You for your quick response time, Rodney and Bertha Dupsky”

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Posted 8 years ago

“The instructions we received with the delivery of the equipment were clear and helpful, thus far the service has been good. The one improvement would be to set you payments up online.”

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Posted 8 years ago

“I received my Mobile Help at the end of January and in Feb. I took a very bad fall and Mobile Help was there in in less than 15 minutes to help me. I have told many of my friends about this company. I'm so glad that i am a part of it.”

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Posted 8 years ago

“Peace of mind with this product.”

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Posted 8 years ago

“I have Mobile Help for my 86 year old brother. He feels very secure when he leaves his home because he knows if he has a medical problem a push on the wrist button is all it takes to get him the help he needs. When I forget to check the unit he receives a notice and the unit is checked on the spot. When I have had questions the staff I talk to give me all the help I need without making me feel like a complete idiot/ They are always friendly and caring and I feel blessed that we found Mobile Help. Sheria Evans for brother, Bill Davis”

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Posted 8 years ago

“The system is easy to use and maintain by simply re-charging once a month. Confirming the system is operational is a once a month use of the system to speak with a friendly person who comes on the line promptly. I wear the water proof bracelet at all times, including in the swimming pool and shower.”

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Posted 8 years ago

“MobileHelp has been a blessing for my family. Someone is always there to help my grandmother if she needs it and it's great to be notified as a caregiver that does not live with her if there is ever an issue. The hardware is great and the service works great and the customer service is always friendly and extremely helpful!!”

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Posted 8 years ago

“You guys are great........so patient and understanding.”

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Posted 8 years ago

“I feel much more secure living alone now that I have Mobile Help, though I have not had occasion to use it except for tests. If you contact them with questions, they are polite and extremely helpful and have patiently talked me through whatever I asked about. My children who live away are relieved that I have it telling me that it is well worth the money. I agree!”

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Posted 8 years ago

“I have had to use MobileHelp a few times and am delighted at the ease in which things happened. My sister was notified in time to take my protective German Shepard while the ambulance was still here. That was the first time. I am a very healthy 79 1/2 years old and not used to needing help. I feel very secure in my apartment by myself and my dog. I, now, have a year and a half old puppy who will be friendly to all. I don't usually rate situations but MobileHelp will always have my highest regards. Thank you! Thank you! ! Theodora Danforth Bethel, Vermont”

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Posted 8 years ago

“I am pleased to be on board, I have been traveling this year with the help of the mobile devise as part of my trips. THANKS.”

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Posted 8 years ago

“I love mobile help, any time I have even accidently pushed the button they are right there. I am more confident about getting out and walking anywhere.”

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Posted 8 years ago

“During my husbands long disability, I always felt supported by Mobile Help. After his passing, I was encouraged to keep the sevice for myself although I am of good health and highly mobile. It gives me comfort to know that should I have an emergency, I can get help with the push of a button.”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,094 reviews