MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We feel very secure with Mobil-Help; especially with GPS tracking capaxity of the Duo System.”

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Posted 9 years ago

“I enjoy it because I'm not tied to home, I can go anywhere in the US and get help, as prone to falls as I am, I am glad to know that I can get help 24 hours a day. If your by yourself I would recommend this to you.”

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Posted 9 years ago

“Very quick response as I was learning how to use my new alert system. Had several false alarms getting use to the sensitivity of the system. Kind and responsive. Feel confident that when I have a real emergency, you will be there to help.”

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Posted 9 years ago

“We find the Mobile devices, useful for medical needs. The price is fairly, reasonable, considering the accessories that come with the price. Also, we were informed that the wrist band and necklace alarms are waterproof, which does bring some peace of mind by the use of wear, when necessary. Furthermore, the GPS device is ideal for travel. In addition, the set up of the equipment is almost, surprisingly, automatic with practically,no waiting period for the acknowledgement by your company that the test of a two way communication is successfully, complete. Presently, we appreciate, the business.”

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Posted 9 years ago

“Love the service so far. Was afraid ATT would not work where I live, but it works fine. Service picks up immediately. Had a couple of issues that we are working out. The fall detection is very sensitive. You must hold button down on pendant to cancel fall detection alert. It goes off when you sit in a chair and don't move for a couple of seconds. It goes off when you are sleeping for no apparent reason. My husband (user) went out on back porch in middle of night and fell asleep in chair. He did not take his portable speaker with him which was charging in living room. Main speaker was in living room too as well as my cell phone. A fall was detected. I was in the bedroom and didn't hear alert. Next thing the ambulance and fire department were at our door. We have remedied that problem by putting charger for portable unit in the bedroom so at least I should wake up and hear it. My husband has severe arthritis and has problems with mobility. He has fallen in the past. This unit gives me peace of mind.”

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Posted 9 years ago

“I'm very greatful for MobileHelp. I pray I never have to use it. But I feel at ease knowing I have it in case of an emergency. Thank you MobileHelp!!!”

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Posted 9 years ago

“Daniel was very helpful and answered all of our questions when we ordered the unit. The unit came quickly and was easy to setup.”

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Posted 9 years ago

“Thankfully my mom has not yet had to summon help for any reason, so I can't speak of the co's service when that need arises, but I can say that during my research period when I was trying to choose a medical alert service for my mom, I found MobileHelp's staff to be the kindest and most helpful on the phone. Their customer service was excellent. And that continued through the setup process after I opened the account. Every single person I have spoken to on the phone, has been professional and helpful. In this day and age, that is often the one thing that tips the scale for me when choosing anything. I would highly recommend their service. And by the way, I called them in the first place because a friend has been using their service for years and gave me the same sterling review of their customer service. So I'm paying it forward. They deserve it.”

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Posted 9 years ago

“I have not had to use Mobile Help yet but the peace of mind I feel knowing they are there is invaluable. The staff is knowledgable, courteous and always available when I have contacted them with questions. My family is very glad I chose Mobile Help. I especially love the fact that I can take them with me when I leave the house and they can find me.”

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Posted 9 years ago

“The people that work there are very nice and helpful. It is very easy to set up.”

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Posted 9 years ago

“Just started with company. It so far very impressed.”

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Posted 9 years ago

“I am glad that I haven't had to use MobileHelp services yet. When I did call for answers to my questions the operator I spoke with was friendly and answered my questions completely. I also doubted myself on my set up and testing so I called and the operator was more than willing to walk me through the testing process again to confirm that everything was working correct. Very friendly and patient! Thank you!”

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Posted 9 years ago

“Theyaretherewhenyouneedthem.”

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Posted 9 years ago

“We have only had MobileHelp for about 3 weeks. The company has been very helpful in getting our parents acclimated to the products. We had been using another service but switched to MobileHelp because of the flexibility of their plan. One parent is more sedentary, the other needed the GPS capability. We have not had an emergency yet but the service thus far has been good.”

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Posted 9 years ago

“Set up was easy and the representative I talked to was very helpful. Since we have only been set up for a few days, I can't give a real review yet. We haven't had any incidents.”

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Posted 9 years ago

“We just set up the system on Saturday. It was very easy to install, activate and test. Very reasonable cost. Very pleased so far.”

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Posted 9 years ago

“Just started service unable to rate fairly as yet, although set-up was smooth and product received as promised.”

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Posted 9 years ago

“Your customer service agents were exceptionally helpful and patient in assisting and explaining the setting up of the system. As an 83 years old customer it is so important that customer service recognize that we do not readily grasp all details. I will recommend MobilHelp to my friends. Thank You, Vola Burcham”

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Posted 9 years ago

“I am a recent Mobile Help subscriber---they are quick to respond (( to my) test cals)and do not make feel that I am a nuisance the service rendered and their reassuring nature are quite satisfactory”

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Posted 9 years ago

“Works well”

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Posted 9 years ago

MobileHelp is rated 4.6 based on 4,101 reviews