MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting the patient to use the fall devices, can be difficult.”

Helpful Report

Posted 6 years ago

“Everything arrived quickly and has worked well. The necklace is light and easy to wear. The microphone is small and easy to keep in its leather case in my purse. I'm sure, if I ever need it, you'll be there to take care of me.”

Helpful Report

Posted 6 years ago

“I searched for days looking for the best company, reading hundreds of reviews. The Better Business Bureau reviews convinced me to go with MobileHelp. I talked to several of their employees and all were very professional. Unfortunately, I could get no signal because they are with AT&T, which no one uses in my area, and had to sadly return.”

Helpful Report

Posted 6 years ago

“My family would be lost if my Mother didn't have Mobile Help! She is 90 years young almost 91! Still very independent. It gives us a piece of mind, that if anything was to happen she would have help immediately! The whole team of Mobile Help are wonderful to sells to customer service are! Thank you for that.. one love”

Helpful Report

Posted 6 years ago

“very good service. I by accident set off two messages. They were answered immediately”

Helpful Report

Posted 6 years ago

“Your staff is always very helpful and professional in explaining things. It's very nice to work with them.”

Helpful Report

Posted 6 years ago

“Customer service was very nice and helpful. I think it may be overpriced a bit for the elderly on a fixed income but overall satisfied.”

Helpful Report

Posted 6 years ago

“Very nice on the phone and very helpful when first got it and kept setting it off”

Helpful Report

Posted 6 years ago

“I would rate Mobile Help as a 5 percent as it always knows when i need it. it is very sensitive so i know I will get help when I need It thank you.”

Helpful Report

Posted 6 years ago

“I have been a member for about 2 weeks and I have found that Mobile Help is very prompt on returning a call or checking to see if you are O.k. I tripped my alarm and did know that I had so I did not call them and shortly they were at the door, and in one case entered the house. I am very satisfied with MobileHelp.”

Helpful Report

Posted 6 years ago

“We recently purchased this help for our dad and so far it works. My only concern that it's too sensitive for a slight bump, it goes off. Everyone I've talked to has been so supportive and personable on the phone, especially Bill who eventually sold me on MobileHelp. Thank you!!”

Helpful Report

Posted 6 years ago

“My adult son is a one leg amputee and a cast on the other and he was in bed and the pendant fell on the floor and it works right away , where they called and asked him if he fell. He was very impressed and so am I thank you.”

Helpful Report

Posted 6 years ago

“Best decision I ever made for my Mother in law. She feels so much more safe with the unit. She loves the fact that she has the mobile unit with GPS when she leaves the house and it also gives my Husband and I a bit of relief as well knowing she has the Mobile Help. When we had a false alarm we got an instant call from the call center. It was an easy set up within minutes. Again best decision I ever made.”

Helpful Report

Posted 6 years ago

“I researched many companies prior to picking a company. I wanted the best for the money that provides the best service. I picked MobileHelp because of the equipment, the reputation, service provided and price. This company was tops in all categories. Since receiving the equipment and setting it up with their assistance I have been very pleased. Anyone who picks this company will be equally as satisfied as me, I am sure.”

Helpful Report

Posted 6 years ago

“I am not sfraid to be home alone now that I have the mobile help with the fall necklace.”

Helpful Report

Posted 6 years ago

“Friendly people great experience to helping get my loved one covered so I don't have to worry as much before she had your services. Thank you!!!!!”

Helpful Report

Posted 6 years ago

“This is such a peace-of-mind thing for me and my 3 sisters. Mom and Dad are living in their own home still, but Mom has multiple problems and a very rare brain disease. Dad takes care of her, but he's 87 and getting old. My sisters and I feel so much better about them having Mobile Help now - knowing that assistance is a button push away. Thanks for helping us in this really difficult period of our lives. It's tough to watch your parents decline, but at least we know they are safer now.”

Helpful Report

Posted 6 years ago

“I feel better knowing that if a fall is detected there will be help sent to check on my Dad.”

Helpful Report

Posted 6 years ago

“Two things. First, I am a little confused why I was billed for the equipment. Second, I accidentally hit my wrist bracelet and when I explained this to the helper, I detected an attitude in her voice. Like you dumb ----. I said I'm sorry for my mistake, but I didn't need the attitude. I'm new at this and need understanding. Please contact me. Thanks.”

Helpful Report

Posted 6 years ago

“What a "safe" comfort to my life being alone. THANKS! Jeff”

Helpful Report

Posted 6 years ago

MobileHelp is rated 4.6 based on 4,093 reviews