MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MobileHelp has given me and my adult children complete peace of mind in terms of my safety and protection as a recent widow living far from family and alone. I have recommended it with no reservation to another relative in a similar situation.”

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Posted 6 years ago

“Very helpful when I called for information. Very satisfied with the service.”

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Posted 6 years ago

“I've been using the system for about a month now. Actually I don't mind that the device around my neck is as sensitive as it is. This assures me that it's working well.”

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Posted 6 years ago

“Have not had to use it yet but sales was great, set up was super easy and the calls to customer support to make changes has been a breeze! Everyone has been easy to Deal with Very helpful.”

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Posted 6 years ago

“Polite, helpful, knowledgeable of product, great presentation with clarity and very patient,”

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Posted 6 years ago

“Customer support/technical support have been fantastic! Had problem with trying to get my mom’s set up from out of state. They were great!”

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Posted 6 years ago

“So far we are happy with this device. Ask again in a month.”

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Posted 6 years ago

“Mobile Help is a fantastic system! It was a breeze dealing with CSR when ordering, they were very prompt with shipping. Very easy to understand and use. And if you have a question, they are very helpful. I highly recommend!”

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Posted 6 years ago

“I guess I'm too active for the pendent it has gone off four times, if I was falling that is good. Decided to cancel it, but I'm keeping my wrist band. People at Customer Support and especially Michael in Technical help was wonderful and very patient and kind.”

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Posted 6 years ago

“It has been a relief to our family that our mother finally said yes to wearing a necklace and or the "watch". As her children, it is amazing for our piece of mind. Not wanting to prod or take her dignity of aging away it took some encouraging. I was with her when we spoke with your consultant and I was very pleased at how patient and understanding he was. Even when she asked a question she thought was inept, he made her feel like every question she had was as important as life and death. I researched a few different companys and your company has exactly what we needed. Delivery was quick and set up was very easy. A few times when the button went off accidently, she was nervous until she realized how easily it can be reset. Thank you again for your assistance and patient with my amazing mom. Jean (Oliver) Newton on behalf of Judith C. Oliver”

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Posted 6 years ago

“Has been good relationship dealing with your group and so far have answered all my questions. Also anything I ordered has been delivered in a timely order”

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Posted 6 years ago

“I feel so safe since l got my mobile help system. If l fall, have a fire or someone breaking in....my being alone now softens the fear.”

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Posted 6 years ago

“bought this product because it offered service away from hom. today I tested it away from home. the response was prompt and clear like if was standing next to me. I am very pleased with the service and it gives me great comfort. Charles Barbrow 3/26/19”

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Posted 6 years ago

“MobilHelp gives us peace of mind. We know that if our Mother needs help for any reason, she can push a button and help is on the way. She wants to continue to live on her own, and this is the only way we feel safe to allow her to continue to do this. She has stairs in her house where she might fall. So, having MobileHelp gives her a chance to keep her independence. Thank you MOBILEHELP!!!”

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Posted 6 years ago

“I feel a lot safer getting around knowing I have help there if it is needed. I have my lock box on my front porch right now on a fold up table leg but will get it on a eye bolt asap. Thank you very much!!!”

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Posted 6 years ago

“It is far too easy to send a false alarm, the Push Button, on both pendant or wrist is far too easy to jog, it needs a safety cover, like you get on important switches on aircraft, race cars etc. The only thing that works for me is the GPS cell phone like unit, with a stout container, worn on a belt.”

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Posted 6 years ago

“We got this for my mother in law because of her fear of falling. Having this she feels a little safer and with time should be able to reduce her fear even more! Thank goodness she hasn't had to use it but it is great knowing she is safer because of it!”

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Posted 6 years ago

“Great company who is very understanding of our needs and very willing to assist providing service above and beyond what we asked for.”

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Posted 6 years ago

“I’ve only had the service for a short time but they have been great with set up and follow up I feel very secure.”

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Posted 6 years ago

“Verygood so far”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,093 reviews