MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service and sales were very helpful answering our questions and getting us set up. Hopefully we will never have to use it.”

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Posted 6 years ago

“My mom has been very happy with this. A couple of time it has hit up against something simulating a fall. I highly recommend it for anyone living alone.”

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Posted 6 years ago

“Everyone is very helpful and accomadating”

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Posted 6 years ago

“Everything about Mobile Help is excellent”

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Posted 6 years ago

“What I appreciate about MobilehHelp is the high level of efficiency. Every call is very friendly but very business like and to the point. When instructions are given they are one step at a time and very clear. Nothing is left to wonder about or question. It gives me a level of confidence that in a case of real emergency response would be quick.”

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Posted 6 years ago

“Quick response time. Great customer service.”

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Posted 6 years ago

“The bad part about this system is having to carry the heavy power connection device with you. I can't have anymore weight in my pocketbook nor would I care to have that hanging on my body. Thumbs down for that design.”

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Posted 6 years ago

“I called a couple of times and both times the person was very helpful and answered all my questions.”

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Posted 6 years ago

“I wanted a system for my mom, I called MobileHelp after reviewing their website. Customer service was great! So far so good!”

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Posted 6 years ago

“the mobile part doesn't let you know that it is charging or that it is finished charging. When I had a problem hit the button by accident could not top it. they told me 3-6 seconds to stop buz had to get on large mobile unit and could not get them to answer that. Got someone finially and they sounded a little upset that I bothered them not real happy may ent it back”

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Posted 6 years ago

Norma, It was a pleasure speaking to you. We are happy to see that your issues and concerns were resolved. If you need any further assistance, please dont hesitate to contact us at 877-827-6207. Thank you for being a valued part of the MobileHelp family! Kind Regards, MobileHelp

Posted 6 years ago

“I am a relative newcomer to MobileHelp but I am very pleased this far. So far, fortunately, I have only had to use the "test" button. I am saving considerable money over my last provider.”

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Posted 6 years ago

“Your people are very helpful. Pattie”

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Posted 6 years ago

“The one I have goes off at nothing at all.”

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Posted 6 years ago

“Great customer service”

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Posted 6 years ago

“If you want to have "peace of mind" for yourself, your family and friends, rest assured MobileHelp will contact you within 30 seconds! I am extremely pleased with its QUICK RESPONSE.”

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Posted 6 years ago

“An excellent service. I would recommend MobileHelp to anyone needing such a system. I have tried other medical alert systems and MobileHelp is by far the best.”

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Posted 6 years ago

“I live alone and have fallen many times, once fracturing my sternom from passing out and falling on the floor. I feel more confident knowing that in an emergency mobile help will contact someone even if I am not able to respond if I black out while at home or even when I am outside my home.”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“The customer service was excellent on the phone while setting up the account.”

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Posted 6 years ago

“At our age my wife is 82, and i'm 79, we are starting to have problems with our health, the time has come for us to think obout security for our health conditions, after extensive research, we chose Mobilehelp, why? they treated us like we were old friends! Explained very carefully the benefits of their system, not once did they knock other systems, the price was in our budget, , the customer service was excellent, fortunately we have not had to use it,, but the knowledge that they are there, is a warm comforting feeling knowing WE ARE COVERED!”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,093 reviews