MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so much happier since I've gotten the Mobile Help as now I can go anywhere and know that I am still able to get the help I need if I need it as before when I had a different one, I could only go about 2 football fields away and that was the extent of it.”

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Posted 7 years ago

“Ordered mobile help person that I talked with and a lot of information and we talked quite a while and I received all of the equipment in a short time and it was easy to set up”

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Posted 7 years ago

“I called 4 other medical alert companies. None of the representatives asked any questions about my husband's state of health - only MobileHelp. The high consumer rating and competitive pricing also influenced our decision. I had quite a few questions and everyone has been very helpful. Also, my husband accidentally sent the alarm off without realizing it and the EMTs arrived and found the key and all 4 of us on the alert list were notified. The system worked!”

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Posted 7 years ago

“My family has been insistent that I have such a system as Mobile Help since I became a widow in 2016. So I have done so following the steps of a church member who is very pleased with her MH as is my next door condo neighbor. I am very happy for them! But I am petrified of all of it. Since the kitten knocked one piece off the table (which called an alert) and I had to respond to the phone answerer, I do not know what to do. What if I wear the necklace or bracelet and I accidentally hit the button and it goes off? I panic as I drive with the black box/square panic box in my car and it goes off when nothing has happened except that my pocketbook may have hit it. Mercy, mercy. I will be 80 years old in April. My health is so-so only because of the many years I cared for my clergy husband (neck and lower back issues) and the results of a weird fall at a hotel in 2018. I have a doctorate and have worked with universities/colleges/ countries such as Sierra Leone, Montenegro, Brazil, and Haiti as well as all over the U.S. with departments of Ed., Military, etc. but have never feared anything like this. The lock box for my door sits on my desk because I am afraid to put it out for others to see. PLEASE ADVISE. Dr. Gail B. Kettlewell, 13890 Chelmsford Drive B307 Gainesville, VA 20155 gbk5917@gmail.com”

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Posted 7 years ago

“After seeing your commercials I expected a 19.98 unit. I did not know you would charge 168.00for the equivalent! And no mobile help. I am in need of this service but when I find one that does what it says YOUR SERVICE WILLNO LONGER BE NEEDED,,”

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Posted 7 years ago

Ruth, It was a pleasure speaking to you. We are happy we were able to resolve any pricing confusion with the plan and add-ons you had selected. If you need any further assistance, please don't hesitate to contact us at 877-827-6207. Thank you for being a valued part of the MobileHelp family! Kind Regards, MobileHelp

Posted 7 years ago

“I need instructions. I am wearing the watch. Should I be using the necklace on the power base. I would really appreciate a call so I can understand this.”

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Posted 7 years ago

Katherine, It was a pleasure speaking to you! We are happy we were able to resolve any confusion regarding use of the system. If you need any further assistance, please don't hesitate to contact us at 877-827-6207. Sincerely, MobileHelp

Posted 7 years ago

“I received the unit about 2 weeks ago. Set up was very easy. When I tested it for the first time, a call was made to the center just as if it were an emergency. The staff member was very polite and professional. It assured me that I am in good hands!”

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Posted 7 years ago

“Insufficient experience to judge quality”

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Posted 7 years ago

“I don't think the fall signal is working”

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Posted 7 years ago

“Very caring staff!”

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Posted 7 years ago

“ralph was great - answered all my questions accurately and promptly”

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Posted 7 years ago

“I haven't fallen down yet, so I can't say good or bad yet. But it is looking like its doing its job!”

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Posted 7 years ago

“My sister was actually glad that I got your service as I live alone she is the only one around (if she is not working). I do feel more relaxed now that I know I can get help if I need it. Thank You”

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Posted 7 years ago

“Stuart was absolutely great explaining the benefits and answering all my Mom's question”

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Posted 7 years ago

“We've had no emergencies, thank goodness. But, mom has occasionally activated the system and was encouraged by the friendly voice asking her if she was okay. Mobile help has given all of us peace of mind which is priceless. Very easy set up too.”

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Posted 7 years ago

“I’ve been happy with the unit & customer service in getting me connected with the service.”

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Posted 7 years ago

“Not really impressed, my mother has fell four times and the fall protection has yet go off.. and she pay extra just for that..”

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Posted 7 years ago

Judy, It was a pleasure speaking to you yesterday. We are happy we were able to resolve your concerns regarding the fall detection pendant. If you need any further assistance, please don't hesitate to contact us at 877-827-6207. Kind Regards, MobileHelp

Posted 7 years ago

“Only wanted information but got pressured sales”

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Posted 7 years ago

“You've been most helpful in getting me set up for what I need.”

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Posted 7 years ago

“This was a very simple setup. The instructions were easy. Thank you.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,101 reviews