MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't think the fall signal is working”

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Posted 6 years ago

“Very caring staff!”

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Posted 6 years ago

“ralph was great - answered all my questions accurately and promptly”

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Posted 6 years ago

“I haven't fallen down yet, so I can't say good or bad yet. But it is looking like its doing its job!”

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Posted 6 years ago

“My sister was actually glad that I got your service as I live alone she is the only one around (if she is not working). I do feel more relaxed now that I know I can get help if I need it. Thank You”

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Posted 6 years ago

“Stuart was absolutely great explaining the benefits and answering all my Mom's question”

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Posted 6 years ago

“We've had no emergencies, thank goodness. But, mom has occasionally activated the system and was encouraged by the friendly voice asking her if she was okay. Mobile help has given all of us peace of mind which is priceless. Very easy set up too.”

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Posted 6 years ago

“I’ve been happy with the unit & customer service in getting me connected with the service.”

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Posted 6 years ago

“Not really impressed, my mother has fell four times and the fall protection has yet go off.. and she pay extra just for that..”

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Posted 6 years ago

Judy, It was a pleasure speaking to you yesterday. We are happy we were able to resolve your concerns regarding the fall detection pendant. If you need any further assistance, please don't hesitate to contact us at 877-827-6207. Kind Regards, MobileHelp

Posted 6 years ago

“Only wanted information but got pressured sales”

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Posted 6 years ago

“You've been most helpful in getting me set up for what I need.”

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Posted 6 years ago

“This was a very simple setup. The instructions were easy. Thank you.”

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Posted 6 years ago

“I was doing some exercise in my basement being VERY active, jumping around, etc. and the alarm went off - the system had detected a fall. I had not actually fallen but I was very relieved that the system sensed a potential fall. I left Lifeline because they did not pick up 2 actual falls so it is very reassuring that this system really works.”

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Posted 6 years ago

“RECEIVED MY UNIT AND AND EVERYTHING ELSE I ORDERED MUCH FASTER THAN EXPECTED!! EVERYTHING WAS ALL READY TO USE, JUST HAD TO PLUG IN!! NOT THRILLED WITH WRIST BANDS THOUGH!!”

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Posted 6 years ago

“I turned three people into Mobile Help so they could take advantage of this life saving device. It is inexpensive, and people would have piece of mind knowing they are protected in the Iowa winters we have here.”

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Posted 6 years ago

“I haven't had any need for services yet, so I can't make a recommendation or critique based on experience. So my 'acceptable' rating is useless.”

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Posted 6 years ago

“I am not ready to use the supplies. I hope to return them as soon as possible. I am doing better; I only had one fall because my legs were weak but they are better and I am back to exercise classes.”

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Posted 6 years ago

Lorraine, We are happy to hear you are feeling better! Should you need this type of service again in the future, we hope that you keep us in mind! Best regards, MobileHelp

Posted 6 years ago

“Everyone I spoke to was helpful, efficient and kind. The system was very simple to setup. Thank you”

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Posted 6 years ago

“MobileHelp has always been extremely responsive. The equipment is excellent and easy to set up and operate. I like the local feel to the company and the well trained American English speaking agents.”

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Posted 6 years ago

“I recently received my MobileHelp. I am pleased with the equipment and very happy with all the people I have spoken with. I feel very secure now. Thank you MobileHelp.”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,093 reviews