MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 1 star review on 22nd July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the mobile part doesn't let you know that it is charging or that it is finished charging. When I had a problem hit the button by accident could not top it. they told me 3-6 seconds to stop buz had to get on large mobile unit and could not get them to answer that. Got someone finially and they sounded a little upset that I bothered them not real happy may ent it back”

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Posted 7 years ago

Norma, It was a pleasure speaking to you. We are happy to see that your issues and concerns were resolved. If you need any further assistance, please dont hesitate to contact us at 877-827-6207. Thank you for being a valued part of the MobileHelp family! Kind Regards, MobileHelp

Posted 7 years ago

“I am a relative newcomer to MobileHelp but I am very pleased this far. So far, fortunately, I have only had to use the "test" button. I am saving considerable money over my last provider.”

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Posted 7 years ago

“Your people are very helpful. Pattie”

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Posted 7 years ago

“The one I have goes off at nothing at all.”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“If you want to have "peace of mind" for yourself, your family and friends, rest assured MobileHelp will contact you within 30 seconds! I am extremely pleased with its QUICK RESPONSE.”

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Posted 7 years ago

“An excellent service. I would recommend MobileHelp to anyone needing such a system. I have tried other medical alert systems and MobileHelp is by far the best.”

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Posted 7 years ago

“I live alone and have fallen many times, once fracturing my sternom from passing out and falling on the floor. I feel more confident knowing that in an emergency mobile help will contact someone even if I am not able to respond if I black out while at home or even when I am outside my home.”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“The customer service was excellent on the phone while setting up the account.”

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Posted 7 years ago

“At our age my wife is 82, and i'm 79, we are starting to have problems with our health, the time has come for us to think obout security for our health conditions, after extensive research, we chose Mobilehelp, why? they treated us like we were old friends! Explained very carefully the benefits of their system, not once did they knock other systems, the price was in our budget, , the customer service was excellent, fortunately we have not had to use it,, but the knowledge that they are there, is a warm comforting feeling knowing WE ARE COVERED!”

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Posted 7 years ago

“Great customer service; helpful, pleasant, patient.”

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Posted 7 years ago

“I feel much safer with MobileHelp in my apt. I am 85 and live alone and my daughter lives 5 miles away. It is reassuring to have MobileHelp at my finger-tips! Thank you for being there!”

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Posted 7 years ago

“Your sale rep.,Joyce was very nice to talk with. She acted in a professional and polite manner. She explained to me what I was recieving. Joyce is definitely an asset to MobilHelp! .She explained the procedure very well! Darrin/Darren your tech tested every item I had and how to use them. He was definitely very polite and active in a professional manner.”

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Posted 7 years ago

“We chose this service for my sister, who lives with me, because it fit our budget, the device is easy to set up and use, and the representatives of the company were courteous, helpful, and caring. We highly endorse this company and recommend it to others.”

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Posted 7 years ago

“Have not had to use it but customer service is superb!”

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Posted 7 years ago

“Customer Service very helpful and knowledgeable. Needed information about obtaining a different band for my Smart and was provided all I needed.”

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Posted 7 years ago

“To soon to make a honest comment”

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Posted 7 years ago

“I haven’t used the emergency service yet but I am very happy with the phone service I have gotten with help in setting everything up. I have just switched from Life Alert which was three times more expensive and required a three year contract, which was not made clear to me when I signed up. I like all the components of MobileHelp much better. They are easier to wear or carry and the base unit has the date, time and temperature displayed which I find very useful.”

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Posted 7 years ago

“people have been most helpful in getting me set up. I'm not too happy with the bright green flashing light. I find it annoying and has been my only regret with signing up.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,104 reviews