MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

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“The one I have goes off at nothing at all.”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“If you want to have "peace of mind" for yourself, your family and friends, rest assured MobileHelp will contact you within 30 seconds! I am extremely pleased with its QUICK RESPONSE.”

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Posted 7 years ago

“An excellent service. I would recommend MobileHelp to anyone needing such a system. I have tried other medical alert systems and MobileHelp is by far the best.”

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Posted 7 years ago

“I live alone and have fallen many times, once fracturing my sternom from passing out and falling on the floor. I feel more confident knowing that in an emergency mobile help will contact someone even if I am not able to respond if I black out while at home or even when I am outside my home.”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“The customer service was excellent on the phone while setting up the account.”

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Posted 7 years ago

“At our age my wife is 82, and i'm 79, we are starting to have problems with our health, the time has come for us to think obout security for our health conditions, after extensive research, we chose Mobilehelp, why? they treated us like we were old friends! Explained very carefully the benefits of their system, not once did they knock other systems, the price was in our budget, , the customer service was excellent, fortunately we have not had to use it,, but the knowledge that they are there, is a warm comforting feeling knowing WE ARE COVERED!”

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Posted 7 years ago

“Great customer service; helpful, pleasant, patient.”

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Posted 7 years ago

“I feel much safer with MobileHelp in my apt. I am 85 and live alone and my daughter lives 5 miles away. It is reassuring to have MobileHelp at my finger-tips! Thank you for being there!”

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Posted 7 years ago

“Your sale rep.,Joyce was very nice to talk with. She acted in a professional and polite manner. She explained to me what I was recieving. Joyce is definitely an asset to MobilHelp! .She explained the procedure very well! Darrin/Darren your tech tested every item I had and how to use them. He was definitely very polite and active in a professional manner.”

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Posted 7 years ago

“We chose this service for my sister, who lives with me, because it fit our budget, the device is easy to set up and use, and the representatives of the company were courteous, helpful, and caring. We highly endorse this company and recommend it to others.”

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Posted 7 years ago

“Have not had to use it but customer service is superb!”

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Posted 7 years ago

“Customer Service very helpful and knowledgeable. Needed information about obtaining a different band for my Smart and was provided all I needed.”

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Posted 7 years ago

“To soon to make a honest comment”

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Posted 7 years ago

“I haven’t used the emergency service yet but I am very happy with the phone service I have gotten with help in setting everything up. I have just switched from Life Alert which was three times more expensive and required a three year contract, which was not made clear to me when I signed up. I like all the components of MobileHelp much better. They are easier to wear or carry and the base unit has the date, time and temperature displayed which I find very useful.”

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Posted 7 years ago

“people have been most helpful in getting me set up. I'm not too happy with the bright green flashing light. I find it annoying and has been my only regret with signing up.”

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Posted 7 years ago

“Customer service/sales were very informative and patient in my questions over a period of a couple of days while researching, before ordering. Delivery was prompt, less than a week. Installation literally takes 1 minute., you open the box and plug it into an electrical outlet. No phone jack needed. We chose the watchband option. Put on the band, plug in the base - which is essentially an answering machine type device- then Push a button and wait until it all connects. One minute! We tested it first with just the connection tester. Later we pressed the button and spoke to an operator who was both kind and efficient. Absolutely nothing tricky, complicated or fancy. Exactly what we expected and paid for.”

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Posted 7 years ago

“I recommend using MobileHelp alert system. The sales / customer service team was very helpful. The product options were explained clearly, and my questions were answered without hesitation. Also the product setup was quick and easy.”

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Posted 7 years ago

“I found both 'sales' assistants to be fully informed and very helpful and courteous, taking as much time as I needed to ask my questions before committing to signing up with their products and services. Once ordered the kit came quickly -- follow-up contact (auto recording by phone) was made by the company to me to ensure that the kit had arrived. The customer for whom the service was intended then passed away before the Mobile Help could begin, and so far there has been no problem in returning the items for a full refund -- They even informed me when they received the Return. I expect the refund to be reflected in my next bank statement....”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,101 reviews