Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,349 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,349 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never have I come across such poor customer service.”

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Posted 1 week ago

Hi Iain I'm sorry to hear you aren't happy with our Customer Service, I will be listening to all calls you have had with our team and feeding back any issues. This is not the service we are wanting our customer's to experience. I can see you have now been in contact with our Trustpilot Team and Grace has emailed you regarding this. Kind regards Amy - Mobiles.co.uk

Posted 2 days ago

“very helpful and very reliable! Will be shopping here in the future”

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(Apple IPhone 14 128GB Yellow) - Posted 1 week ago

“I just upgraded 4 sim only contracts in world record time. The sales person was amazing. Very well spoken and made the process very easy with his step by step guide. He listened to my issues and requirements and gave me the perfect solution. Felt like i was speaking to a friend or personal assistant rather than a sales person. If only all sales people were like him! Great Job!”

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(Vodafone-Sim-Only-Deals) - Posted 1 week ago

“Very competitive deals. Ordered one day, delivered the next, what's not to like.”

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(Apple IPhone 15 128GB Black) - Posted 1 week ago

“Switching to a mobile plan from mobiles.co.uk was a breeze! The quick and easy sign-up process had me up and running in no time. I was pleasantly surprised by the good prices! The best part? It’s been completely hassle-free; I haven’t encountered any hidden fees or complications. Highly recommend for anyone looking for a straightforward, budget-friendly mobile plan!”

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(Google Pixel 8 128GB Obsidian) - Posted 1 week ago

“Superb customer service. Rapid delivery I ordered at 8pm and had my handset by 11am next morning couldn't ask for more.”

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(Samsung Galaxy S24 Ultra 512GB Titanium Black) - Posted 1 week ago

“Always the best prices on deals, highly recommend”

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(Vodafone-Sim-Only-Deals) - Posted 1 week ago

“Easy and smooth process”

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(Samsung Galaxy A15 Yellow) - Posted 1 week ago

“Very simple and easy 👌”

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(Samsung Galaxy S24 Ultra 256GB Titanium Grey) - Posted 1 week ago

“Really fast and easy.”

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Posted 1 week ago

“I had to place a reorder as my original order showed ohone out if stock”

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Posted 1 week ago

“I placed an order to only realise on delivery day that I had ordered the wrong colour. Once I received the delivery I called the customer service team who were more than happy to arrange an exchange. They thoroughly talked me through the returns process advising me of time scales. I was on the phone with the team for no longer than 20 minutes (including waiting time and hold time) for this to be sorted.”

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Posted 1 week ago

“Effortless ordering process and ported my exiting number within 24 hours”

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Posted 1 week ago

“Amazing super efficient very fast service very impressed 👏”

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(Apple IPhone 11 IPhone 11 (Very Good Condition) 64GB Black R) - Posted 1 week ago

“Great service, quick delivery , would recommend”

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Posted 1 week ago

“Very smooth transaction with out any hiccups”

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(HONOR 90 Lite 256GB Black) - Posted 1 week ago

“Excellent service.”

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(Vodafone-Sim-Only-Deals) - Posted 1 week ago

“Extremely quick and simple.”

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(Samsung Galaxy S24 256GB Marble Grey) - Posted 1 week ago

“Just saw a advert on social media and applied, wow amazing, instant communication and phone delivered next morning.,”

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(Samsung Galaxy S24 Ultra 256GB Titanium Black) - Posted 2 weeks ago

“I was happy to shop with you until I realised that your cashback claim links took me through third parties and they had trapped me to enter their paid membership. Why my all personal details including bank account is transferred to a third party? Why can I not directly deal ONLY with you? I tried to cancel that membership, there were even further traps to keep it. At last the screen said it was cancelled and they will send me a confirmative e-mail, but they did not. I hope I am not scammed here. These kind of nonsense make people loose trust to such a big name like Curry's. Please do not get your customers to be involved in third parties like www.completesavings.co.uk. Be clear and neat, make no complicated maizes in online shopping.That would increase the trust to your brand.”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 2 weeks ago

Hi Mukerrem Thank you for your review. Complete Savings is an online cashback programme whereby you sign up and agree to pay £18 per month. I can confirm we have not passed on your details or shared your information, you would have needed to click the page for Complete Savings and then provide them with your personal details, including your bank details. I'm sorry you feel this process was not clear, your feedback on this is important in helping us to identify areas in which we can improve. Kind regards Amy - Mobiles.co.uk

Posted 1 week ago

Mobiles.co.uk is rated 4.7 based on 37,349 reviews