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Mobiles.co.uk Reviews

4.7 Rating 37,330 Reviews

94 %

of reviewers recommend Mobiles.co.uk

Company Reviews

Product Reviews

4.7

Based on 37,330 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk 5 star review on 24th February 2024

Mobiles.co.uk 5 star review on 31st January 2024

Carleen Dickinson

Mobiles.co.uk 5 star review on 31st January 2024

Carleen Dickinson

Mobiles.co.uk 5 star review on 20th December 2023

Mobiles.co.uk 5 star review on 11th December 2023

Mobiles.co.uk 5 star review on 7th December 2023

Mobiles.co.uk 5 star review on 7th December 2023

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone is Fast and effective. Large screen but very slim line. Quality camera and sound. Ordered a phone that was in stock, then 24hours email to say out of stock. Waited 9days still no phone. Cancelled the deal due to this. Went else where to get deal and was rejected due to credit. Not happy at this point, phoned back to mobiles.co.uk and apparently because I Cancelled the deal, due to there error, it still showed up on Vodafone provider side that I had a contract that looked like I just Cancelled so they rejected any other attempt for me to get a contract. Finally after over half an hour on the phone the girl was able to set the record straight with Vodafone and get me a new deal. I also bought a fast charger that was on offer and when it arrived its not compatible with my phone. Lots of small customer service improvements needed Iny opinion. I used email, phone calls and live chat to try and resolve this.”

Posted 2 years ago

Hi Katherine, We are very sorry to hear your phone was out of stock at the time of ordering and apologise for the poor experience you had. If this issue has still not been resolved, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Mohsin Mobiles.co.uk

Posted 2 years ago

“Still waiting to receive my sim card a week after making the purchase and several days after receiving delivery of the phone. I'm yet to receive any confirmation or communication about precisely when the sim card will arrive.”

(Samsung Galaxy S21 128GB Phantom Grey) - Posted 2 years ago

Hi Micah, WE are sorry to hear that your SIM card did not arrive with your new phone, we would like to help further, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Michelle Mobiles.co.uk

Posted 2 years ago

“not that good”

(Google Pixel 5 5G 128GB Just Black) - Posted 2 years ago

Hello, We are sorry to read your review, if there is anything we could do to help, please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Issue you are experiencing Kind regards Michelle Mobiles.co.uk

Posted 2 years ago

“Very unorganised customer service team. Never had so many issues with buying a phone!”

(Huawei P30 Lite 128GB White) - Posted 2 years ago

Hi Claire, We are sorry to hear about the poor experience you have had with our customer service team. please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Issue you are experiencing Kind regards Mohsin Mobiles.co.uk

Posted 2 years ago

“I asked your assistant for a iPhone 12 for £50 a month and he said there wasn’t a deal for that but when I have since been on your website it shows one so I am not rating 5 because I could have got the 12 as I wanted”

(Carphone Warehouse IPhone 11 Essential Bundle) - Posted 3 years ago

Hi Paula, I am sorry to hear that. Due to the nature of our business, all our deals and offers are subject to change at any time. At the time you had called, the deal may not have been available. Feel free to visit our website below to see all our latest deals: https://www.mobiles.co.uk/ Kind regards Mohsin Mobiles.co.uk

Posted 3 years ago

“Order was accepted and phone was delivered quickly without any issue. However My Account on the website is missing the cashback option. Welcome Pack mentions that free gift as "Save £xxx Cashback by redemption". Have spent many hours chatting to the customer service to resolve the issue but still Cashback option in My Account is missing. Online tracking of cashback (to check which bills I need to submit for cashback, status of cashback etc.) and online uploading of bills for the cashback was very important for me as sending the bills via recorded post is unnecessary pain (especially since I was told before ordering that I will get online option).”

(Honor 20e 64GB Phantom Blue) - Posted 3 years ago

Hi there, I am very sorry to hear about the issues you have experienced with your Cash Back, So we can look into what has happened here, please email us at Reviews@mobiles.co.uk with the following information: -Your Full name -Full address including Postcode -Email Address -Mobile number -Above review Kind regards Jim Mobiles.co.uk

Posted 3 years ago

“Wrong item was delivered (carphone warehouse essential bundle for the wrong phone). Called and spoke to customer services who were pleasant but then they told me the wrong information as they said I would receive a refund in 3-5 days to my bank, when actually I will be receiving a cheque for the amount which can take up to 28 days. I would not mind the error if it was rectified and was told the correct information after however this is 2 errors in a row and not sure I would order from them again because of this.”

(Carphone Warehouse Essential Bundle For IPhone 12 Mini) - Posted 3 years ago

Hi Isabella, We are sorry to hear this and apologise for the poor service you have had here. We understand this must be frustrating for you to wait this long to receive your refund. So we can look into this on our end, Please email us at trustpilot@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk

Posted 3 years ago

“Promised as advertised a £40 cash reward for referring a friend but what I actually got was £25 , duped !”

(Apple IPhone 11 64GB Black) - Posted 3 years ago

Hi Robert, The following is paid to you when the person you refer takes out: £40 for an upgrade handset contract £25 for a new handset contract £10 for a sim only contract £5 for a handset only You can view this on our website: https://www.mobiles.co.uk/refer-a-friend Kind regards Mohsin Mobiles.co.uk

Posted 3 years ago

“The ordering process was straightforward, my phone query before purchase was picked up after a short wait, upon ordering online the phone arrived promptly the next day.The plan is very competitive. All great so far. But there was no sim enclosed and no information about where it was. Impossible to get through on the phone this time round. I had to register an account with mobiles.co.uk and try and raise a complaint before being directed to FAQ to be informed that the sim was being sent by 2nd class mail and that I was to call if it didn’t arrive in 5 working days. Its day 5 and the sim hasn’t arrived with the morning mail- the customer service number is impossible to get through to, will just have to pray that the sim arrives soon…...if they could continue to provide the same level of service after capturing the customer as before they would get a top rating.”

(Google Pixel 5 5G 128GB Just Black) - Posted 3 years ago

Hi Ashish, We are sorry to hear this and apologise for the poor experience you have had so far. The sim card is usually sent out along with the phone, not too sure why you had not received it together and had to wait over 5 days for this. If this has still not arrived, please email us at Reviews@mobiles.co.uk so we can look into this: -Your Full Name -Full address including Postcode -Email address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk

Posted 3 years ago

“Phone turned up with knocks out of the outer black casing. Phoned and now have the inconvenience of sending back and waiting for a new one. No gesture of goodwill for this inconvenience”

(Apple IPhone 11 64GB Black Refurbished) - Posted 3 years ago

Hi Rebecca, We are sorry to hear this and apologise for the inconvenience caused. We understand this must be frustrating having to send the phone back and waiting for another to arrive. So we can check to see the progress of your exchange please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full Address including Postcode -Email address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk

Posted 3 years ago

“the customer service line was hard to access and a simple request was not actioned however you offered a free return by courier which was great so overall poor but not very poor”

(Apple IPhone 12 64GB Blue) - Posted 3 years ago

Hi Joel We are very sorry to hear this, please can you contact us on Reviews@mobiles.co.uk and we can look into this for you. Please provide us with the following: Your Full Address Including postcode Your Mobile Number Your Order Number Your Email Address. Kind regards Craig

Posted 3 years ago

“The voucher of the card didn't work,I pay 10 pound on my first month!”

Posted 3 years ago

Hi Louis, We are very sorry to hear this. Please email us on Reviews@mobiles.co.uk. Please include the following when you email us: -Your full name - Full address including Postcode - email address - Mobile number - Above review Kind Regards Michelle Mobiles.co.uk

Posted 3 years ago

“Prices probably the cheapest around but Tainted as I was overcharged by £100 on my upfront cost. A few calls later and apparently I still have to wait a couple of day just to get confirmation it will be corrected! Had to go through sales to be transferred to Customer service as no number Or email address advertised anywhere who then said the system was down so I need to call back in a couple of days. They would not take details and sort out until I called back! Called back again an hour later out of frustration and spoke to another operator and the system was fine and they agree they have made a mistake? Still waiting but convinced it will be a few more calls to get this sorted from the vagueness of the customer service I’ve received so far even when it is there mistake. Ordering was easy through the website and the phone is being delivered 2 days later than the website said it would but It’s all become a bit of a hassle when all I need them to do is correct the payment they wrongly requested from my bank.”

(Apple IPhone 11 Pro 256GB Space Grey) - Posted 3 years ago

Hi James, So that we can check this out for you could you please email us at eviews@mobiles.co.uk with the information below: - Full Name - Full Address Including postcode - Email Address - Order number - Mobile Number - Above review Regards, Michelle Mobiles.co.uk

Posted 3 years ago

“Customer service is dire. Sales are really good but I don’t appreciate being scolded when I am purchasing an expensive phone from you guys.”

(Apple IPhone 11 64GB Purple) - Posted 3 years ago

Hi Caroline, We are very sorry to hear this. Not something we like to hear at all. We aim to provide professional service at all time and speak to our customers in a calm way. So we can escalate this on our end please email us on Reviews@mobiles.co.uk. Please include the following when you email us: -Your full name - Full address including Postcode - email address - Mobile number - Above review Kind Regards Mohsin Mobiles.co.uk

Posted 3 years ago

“Ordered one phone , two delivered DPD took one back checked my bank account and I have been charged for two , trying to get in touch with DPD or Mobiles.co.uk seems to be virtually impossible, I made contact once by texting and was told it will take a good 3 weeks to get my money back , which is unacceptable when they are at fault . Hopefully this will be resolved soon , but until then I couldn’t recommend this company.”

(Apple IPhone SE 64GB Black) - Posted 3 years ago

Hi Steven. If you've made a duplicate order in error and you're chasing a refund of a product you've returned to us -or- are looking for help with returning that duplicate order. Then please email us and we'll get this resolved for you. So we can help further, please email us on Reviews@mobiles.co.uk with the following details: - Your Full name - Full Address including Postcode - Email Address - Mobile number - Your issue We look forward to hearing from you. Best Regards, Kevin Mobiles.co.uk

Posted 3 years ago

“Felt pressured to take phone case which when sent was the wrong size. Then spent ages trying to sort it”

Posted 3 years ago

Hi Jackie, We are sorry to hear that you had been unhappy with your phone case. We do offer a 14-day return if you are unhappy with any of the products you have received. We are pleased to see that you have not sorted this issue. Regards, Michelle Mobiles.co.uk

Posted 3 years ago

“Next day delivery is always great, as is the selection of deals available from many different providers. However, my brand new iPhone 11 Pro arrived in a damaged box and the promised £50 curry’s pc world voucher is nowhere to be found! I used a voucher code at checkout which promised £10 off the price of the phone (which it did give to me) and a £50 voucher which I am very disappointed to say I have not received. When trying to contact mobiles.co.uk on 3 consecutive days the phone number given does not work and the supposed ‘live chat’ constantly says busy please try again in a few minutes. I can only assume it’s full of other disgruntled customers trying to find their £50 curry’s pc world vouchers too!”

(Apple IPhone 11 Pro 256GB Midnight Green) - Posted 3 years ago

Hi Toby, We are sorry to hear you had received your phone in a damaged box. This may have potentially been caused during transit. We do hope there are no issues with your phone. We are sorry to hear you have not received your £50 Currys PC World Voucher. So we can look into this, please email us on Reviews@mobiles.co.uk with the following details: - Your full name - Full address including Postcode - Email address - Mobile number Kind Regards Mohsin Mobiles.co.uk

Posted 3 years ago

“I had to try 3-4 times online and it wouldn’t take the payment. Tried ringing your number within opening hours but nobody available to speak with so got cut off. Then I Got a call to change provider as it hadn’t gone through credit check which was strange. The mobile was ordered and arrived as arranged so that part was good”

(Apple IPhone 11 64GB White) - Posted 3 years ago

Hi Frances, We are sorry to hear you were not able to make the purchase of your phone online. It seems the original credit check had failed so the order did not go through. We are happy to hear the order was finally fulfiled and you have now received your phone. For any further issues you may have, feel free to email us on Reviews@mobiles.co.uk Thanks Mohsin Mobiles.co.uk

Posted 3 years ago

“My phone turned up but not my free amazon fire”

(Samsung Galaxy A10 32GB Black) - Posted 3 years ago

Hi Emma, We are sorry to hear you have not received your free Amazon fire stick along with your order. Just to advise, all free gifts are sent out separately after 14 days of receiving the order. If you have still not received this after 14 days, feel free to email us on Reviews@mobiles.co.uk and we will look into this for you. Kind Regards Mohsin Mobiles.co.uk

Posted 3 years ago

“My contract with Vodafone expired and they could not offer a competitive upgrade. I found a good deal with Mobiles and received my new phone the next day however it is not an upgrade, they have given me a new number! I assumed Mobiles would transfer my old number to the new plan. Very messy procedure to rectify this now. Extremely disappointed. Can’t talk to a real person at Vodafone to help cancel my old contract and transfer my number, robot advice is useless, directing me to the website which doesn’t have an option for my situation or calling 191 going round in circles.”

(Apple IPhone 11 64GB Black) - Posted 3 years ago

Hi Annmarie, We are very sorry to hear this and apologise for the inconvenience caused here. It sounds as if you had placed the order online yourself and this was a new contract deal you purchased. So we can look into this on our end and see what options are available for you, please email us on Reviews@mobiles.co.uk with the following details: - Your full name - Full address including Postcode - Email address - Mobile number Kind Regards Mohsin Mobiles.co.uk

Posted 3 years ago

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Mobiles.co.uk is rated 4.7 based on 37,330 reviews