Page 4 of 32 for Mobiles.co.uk Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.44 out of 5

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Mobiles.co.uk 5 star review on 13th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i returned my phone but the £33 taken from my account for the first month has still not been returned”

Posted 7 months ago

Dear Laurence,

We are sorry to hear about this.

It's likely that the bill was taken before the return was processed and the disconnection had taken placed.

If this is the case the next bill should reflect any amount owed back to you.

Please feel free to contact the network to get that looked into.

Regards,

Kash
Mobiles.co.uk

Posted 7 months ago

“Good”

Posted 7 months ago

Hi Hassan,

Thanks for your review.

If you require any assistance please get in touch.

Regards,

Kash
Mobiles.co.uk

Posted 7 months ago

“its good and i AM HAPPY SO FAR”

Posted 7 months ago

Hi,

Great to hear this.

Let us know if you require any assistance.

Regards,

Kash
Mobiles.co.uk

Posted 7 months ago

“Phone good and arrived on time, but still waiting to receive £75 cash back”

Posted 7 months ago

Hi Erica,

We are sorry to hear about the delay with the cashback.

Cashbacks can take 60 days to arrive from the date that the order is placed.

If you don't have your cashback after 60 days please get in touch and we can get that looked into.

Regards,

Kash
Mobiles.co.uk

Posted 7 months ago

“Overall phone is very good, but I haven’t received any of my added perks such as Apple Music or bt sport which is disappointing”

Posted 7 months ago

Dear Lewis,

We are sorry to hear about this.

If you have an EE contract you can add BT Sport and Apple Music via the links below:

https://ee.co.uk/entertainment-on-ee/bt-sport

https://ee.co.uk/entertainment-on-ee/apple-music

If you require further assistance please get back to us.

Regards,

Kash
Mobiles.co.uk

Posted 7 months ago

“The phone is great and fast delivery, however, the plan I bought advertised 60g of data and Vodafone is giving me 20g. Why is this? You will get a 5 star review if you if you fix this with Vodafone.”

Posted 7 months ago

Hi Sandra,

Great to hear that you are happy with the service.

In regards to the deal, it's likely that the data is showing elsewhere on the app.

If you purchase a 60GB data deal you should receive that amount. You can confirm this by contacting Vodafone directly.

If this isn't the case and you don't have the correct data, please contacts us at Reviews@mobiles.co.uk.

Kind Regards,

Kash
Mobiles.co.uk

Posted 7 months ago

“Positives, Quik turnover no hassle, cheap deals.
Negatives I have messages on my phone soon as I booted it up and inserted new simcard. I then installed WhatsApp and also had a profile picture of somone else and chat history. Not a new number or maybe a returned phone 😬”

(Apple IPhone 11 64GB Product Red) - Posted 7 months ago

“It's a contract phone ot was cheap, erm that's it”

Posted 7 months ago

Hi,

Please let us know if you require any further assistance.

Regards,

Kash
Mobiles.co.uk

Posted 7 months ago

“Tried to get through on website on Black Friday morning but website was just unresponsive so unable to get deal I wanted, could have saved £200 if it had worked that day.”

Posted 7 months ago

Hi Rosemary, we are sorry to hear that you had missed out on our Black Friday deals, due to an influx of customers our website may have been running a little slower than normal.

Mobiles.co.uk

Posted 7 months ago

“I have used mobiles.co.uk for a number of years. It's great to be able to save some money on contracts as i have three contracts all together the only problem I have is trying to register I have had a lot of problems trying to register accounts and have missed out on the cash back claims.”

Posted 7 months ago

“Quick and easy, very impressed with the service provided.”

Posted 7 months ago

Thank you for your positive review

Mobiles.co.uk

Posted 7 months ago

“Hi, I recently took out a new contract and it said I would receive a £30 Curry’s gift card, but I haven’t received anything or an email explaining why? Please could someone look into this for me. Thank you. Donna”

Posted 7 months ago

“Good deals but the phone I received was cracked and it took a week between sending it back and receiving a replacement, apparently this is standard.”

Posted 7 months ago

Hi Rebecca, we are sorry to hear about the condition of your phone upon arrival. We do offer exchanges; as we need to take a look at your faulty device before a replacement can be sent, there is a time frame of around 5-7 working days.

Mobiles.co.uk

Posted 7 months ago

“No problem at all with mobiles.co.uk great service! DPD however are a disgrace! Was following order tracker whilst stood at the door waiting, then received an email saying “ Oh no we’ve missed you! Now having to drive to distribution centre to pick phone up!!! Not happy!!!!!!!”

(Apple IPhone 8 64GB Gold) - Posted 7 months ago

Hi Scott, We’ll always do our best to get your order to you on time and are sorry this was not the case in this instance.

Mobiles.co.uk

Posted 7 months ago

“purchased a Samsung Galaxy s10 advertised at £33 a month , but turns out it's actually £37 , not much difference but just read small print or double check when looking :)”

Posted 7 months ago

Hi Jade, your plan may include a cashback offer, this will reduce the overall cost of your contract for the 12/24 months you have agreed to. Further information on how to claim your cashback can be found via the link below:

https://www.mobiles.co.uk/cashback

Regards,

Michelle
Mobiles.co.uk

Posted 7 months ago

“Good price and quick delivery. Data on the contract doesn’t match what I was sold so I guess I’ll have to sort that myself with the phone company. This happened on both phones i ordered so not a one-off.”

Posted 7 months ago

“Easy to buy online. Customer services reps polite. Only disappointment is having to claim the cash discount myself without a prompt from you!”

Posted 7 months ago

Hi Tracie, we would recommend checking your cashback claims online, all you need to do is register online via the link below:

https://www.mobiles.co.uk/my-account/register

Regards,

Michelle
Mobiles.co.uk

Posted 7 months ago

“Good value for new phone contract but poor customer service. I phoned and waited 50 minutes and then the call was ended as customer service was closing. I am not sure what the call cost but I have to phone again to resolve my problem”

Posted 7 months ago

Hi Paula,

we are sorry to hear about the service that you received.

Unfortunately due to the busy period, it can take a little longer than usual to get through to the customer service team.

However we hope that your query is resolved but please do get in touch if you require any assistance.

Kind Regards,

Kash
Mobiles.co.uk

Posted 7 months ago

“Customer support was time consuming”

Posted 7 months ago

Hi George, we take all feedback seriously, both positive and negative, which allows us to continually improve the level of service we offer. We also set a very high standard of customer services which sets us apart from our competition; however, I am sorry that on this occasion these high standards were not met.

Regards,

Michelle
Mobiles.co.uk

Posted 7 months ago

“Very nice”

Posted 7 months ago

Hi,

Great to hear about that.

Please let us know if you require any assistance.

Regards,

Kash
Mobiles.co.uk

Posted 7 months ago

Mobiles.co.uk is rated 4.69 based on 31,937 reviews