Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,750 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery as promised. Concerned that my data limit says 2GB and not 4GB as per my order. Also yet to hear when to expect delivery of the free Harman speaker, as per the offer applied to my order.”

Helpful Report

(Samsung Galaxy A51 128GB Prism Crush White) - Posted 4 years ago

Hi Nicola, You can double-check your tariff with your network to see if you are getting the 4GB data. We can check the status of your free gift, Please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Above Review Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“Decent offers and a good overall layout. I like the choice of payment method options and generally a good experience for purchasing... right up until you finish the checkout, and then two particular things get my goat. 1) The nefarious fake offer that appears at the end inviting you to 'claim a cashback' and looking like it is just part of the standard process but in reality the small-print reveals that you would be signing-up to a paid subscription. 2) The registration process is clunky and left me unsure if I had successfully registered as I could not log in with the credentials I had created. My item was delivered super-fast though, so overall I'm happy. It's just a shame those two aspects above have slightly tainted my overall experience.”

Helpful Report

(Google Pixel 5 5G 128GB Just Black) - Posted 4 years ago

Hi Steve, Thank you for your review. The cashback offer from Complete savings is 3rd Party optional service that customers can sign up for at the end of their checkout. Many of our customers do choose to sign up for this as they can access many discounts and cashback opportunities from a large number of retailers and service providers. We are sorry to hear you have been unable to register your online account. We would advise trying a different web browser when signing in. If you are still having issues signing in, please email us at Reviews@mobiles.co.uk with the following details and we will look into this for you: -Your Full Name -Full address including Postcode -Email adrress -Order number Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“Placed order and had some issues with credit checks as I recently moved house. On speaking to mobiles they advised me to speak to the network provider that I did, and they would call me back in 45 minutes to resolve. Unfortunately I was still on the phone to the network provider when mobiles called back and when I didn’t pick up they immediately cancelled my order, which means I had to go through it all again. When I placed a new order having sorted the issue it was fine, phone arrived the following day.”

Helpful Report

(Apple IPhone SE 64GB White) - Posted 4 years ago

Hi Alice, We are sorry to hear that your order had been canceled whilst you were speaking to the network which resulted in you having to go through the whole order again. We are happy to hear that credit check issue had been resolved and you were able to place your order the following day. Feel free to email us at Reviews@mobiles.co.uk for any issues you may have. Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“Good deal, however I wasn’t told that taking out a new contract with Vodafone (who I was already with) would mean a 30 wait for my original number to be changed over to my new phone, and subsequently meaning paying for two phones. This is all despite my old contract with Vodafone already ending when I took out the new contract. They basically punish you for going through a third party.”

Helpful Report

(Apple IPhone 12 64GB Green) - Posted 4 years ago

Hi Rebecca, If you are wanting to keep the same number then we advise taking out an upgrade deal and not a new contract. As you had taken out a new contract through us, you will have 2 contracts running, your new one plus the existing plan. We are sorry to hear this process has not been as smooth as you imagined. Feel free to email us at Reviews@mobiles.co.uk for any issues you may have. Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“Nice”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 4 years ago

“Happy with my order it came next morning with good monthly cost”

Helpful Report

(Apple IPhone 12 Pro 128GB Pacific Blue) - Posted 4 years ago

““The prize will be drawn on 23rd October 2020. The winner will be notified by email” I can’t help but think I won’t be winning a gift card, today is the 15th November. Perhaps some consideration to your marketing would be in order. This sort of thing does have an impact on trust.”

Helpful Report

(Apple IPhone 12 Pro Max 128GB Silver) - Posted 4 years ago

“Great love this company”

Helpful Report

Posted 4 years ago

“Received phone literally 15 hrs after ordering. However, Initial inspection of box: No original cellophane seal wrapping and box was damaged slightly. Paper seal. Internal plastic phone support was broken in two places. Marks on inside too, which suggests it was a previous return, maybe.”

Helpful Report

(Sony Xperia 1 2 256GB Black) - Posted 4 years ago

Hi Reef, It seems you had ordered a refurbished phone from us. We can confirm we do not send out refurbished phones in their original packaging. The handset will usually arrive in plain packaging, as opposed to the original branded box, but it’s still packaged securely. We can also confirm that most of our refurbished handsets are mostly change-of-mind situations, and returned within the cooling-off period. If you have any further concerns, feel free to email us at Reviews@mobiles.co.uk. Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“Was a bit confusing when I called up to get you to take my payment again (my bank had declined the initial payment for safety reasons).”

Helpful Report

(Apple IPhone 12 64GB Black) - Posted 4 years ago

Hi Michael, I'm really sorry to hear about what has happened there. If you still need support with your order, you can reach out to us via email at Reviews@mobiles.co.uk and we'll be happy to help. Kind Regards.

Posted 4 years ago

“Used for years & years. Excellent service & very friendly ,would recommend 100%”

Helpful Report

Posted 4 years ago

“Your porting information is scant and contacting you is difficult!”

Helpful Report

(Samsung Galaxy S20 128GB Cloud Blue) - Posted 4 years ago

Hello Tony, I'm really sorry to hear that. If you need support still, you can reach out to us on Reviews@mobiles.co.uk and we'll be happy to help. Kind Regards, Mohammed

Posted 4 years ago

“Great hassle free application and fast delivery”

Helpful Report

(Samsung Galaxy A41 64GB Prism Crush White) - Posted 4 years ago

Hi Barry, we are pleased you are happy with your purchase and delivery. We can see you have only given us 3 stars. If there is anything we can do to improve your rating please do get in contact with us at Reviews@mobiles.co.uk. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Phone did not arrive next day as promised. Easy to choose phone and network”

Helpful Report

(Apple IPhone 11 64GB Product Red) - Posted 4 years ago

Hi Maura, We are sorry your delivery has been slightly delayed, we do endeavour to deliver all orders the next working day. On some occasions, delays may happen. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Promotion head phones cannot be accessed i have no proof of purchase or date of purchase”

Helpful Report

Posted 4 years ago

Hi Hanson, We can help you obtain a copy of your proof of purchase, So that we can check this out for you could you please email us at eviews@mobiles.co.uk with the information below: - Full Name - Full Address Including postcode - Email Address - Order number - Mobile Number - Above review Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Slow response”

Helpful Report

(Apple IPhone 7 32GB Gold) - Posted 4 years ago

Hi Melanie, We are sorry to hear you feel this way. please email us on Reviews@mobiles.co.uk for any issues you may have. Please include the following when you email us: -Your full name - Full address including Postcode - email address - Mobile number - Above review Kind Regards Mohsin Mobiles.co.uk

Posted 4 years ago

“Simply amazing. It was a quick delivery of my order. The phone is what I expected it to be.”

Helpful Report

(Huawei P30 Pro New Edition 256GB Silver Frost) - Posted 4 years ago

Hi Norman, Thanks for the feedback. I can see you've left 3*, so if there is anything we can help with, please let us know via Reviews@mobiles.co.uk Kind Regards, Mohammed

Posted 4 years ago

“Recieved my phone which was faulty rang up and they agreed to exchange it sent my phone back yesterday hoping the new one will be ok”

Helpful Report

(Apple IPhone 8 64GB Gold Refurbished) - Posted 4 years ago

Hi Jeanette, Sorry to hear that. Glad that your handset was exchanged quickly and hoping that you've not had any issues since. Kind Regards, Mohammed

Posted 4 years ago

“Rapid delivery”

Helpful Report

(Samsung Galaxy S10 Lite 128GB Prism White) - Posted 4 years ago

Really pleased to hear that Vlad, but you've only left 3*. Is there anything we can do to improve our services? Kind Regards, Mohammed

Posted 4 years ago

“I had iPhone 6 there’s not much difference in the iPhone se disappointed”

Helpful Report

Posted 4 years ago

Mobiles.co.uk is rated 4.7 based on 37,750 reviews