Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,367 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,367 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Added a £1 charge/month charge for internet security which wasn’t obvious at the time”

Helpful Report

(Apple IPhone XS 64GB Space Grey) - Posted 4 years ago

Hi James, Thanks for getting in touch. In regards to the £1 payment, this can be removed if you contact the network directly. However please feel free to email us at Reviews@mobiles.co.uk if you require any assistance. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Sent mobile without sim but sent sim with in 24 hours”

Helpful Report

(Samsung Galaxy A71 128GB Prism Crush Silver) - Posted 4 years ago

Hi Vincent, We are pleased to hear that your replacement SIM card arrived within 24 hours and hope you are now enjoying your new phone. Regards, Michelle mobiles.co.uk

Posted 4 years ago

“The price was incomparable. Delivery messy but likely down to DPD. Would recommend for ease, speed and mainly cost.”

Helpful Report

(Google Pixel 4 64GB Just Black) - Posted 4 years ago

Hi Molly, We are sorry to hear about the issues with the delivery of the order. We can certainly look into it and pass only feedback that you may have onto DPD. Could you please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Could not get the deal I was after. Spoke to EE regarding this and they could not understand why.”

Helpful Report

(Google Pixel 4 XL 64GB Clearly White) - Posted 4 years ago

Hi Nicola, We are sorry to hear you could not get the deal you were after. We would need to look into this further to see why this was not possible. Just to advise, EE is the network and we as a mobile retailer will have exclusive deals from the network. Please feel free to email us on Reviews@mobiles.co.uk and we can discuss this in further detail. Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“It’s not a bad phone”

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Posted 4 years ago

“Whilst the service was great and the transaction was very smooth, the delivery date was incorrect and despite confirming couple of times, the transaction phone wasn’t delivered at all.”

Helpful Report

(Apple IPhone 8 64GB Silver Refurbished) - Posted 4 years ago

Hi Manish, we are sorry to hear about the issues you have experienced with your order and delivery. Please email us at Reviews@mobiles.co.uk and we'll be able to look into this issue further for you. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Service was great, however the man who sold me the phone told me the delivery would arrive the next day (Saturday) so I had planned my weekend around being in to accept it. Once I started tracking the parcel it said it was then coming on Monday (which was incredibly frustrating) and after ringing DPD they said the man I spoke to hadn’t done the delivery correctly. Therefore I’ve had to take a day off work as it’s too valuable to leave elsewhere and I couldn’t change the delivery to my work address. Highly irritating.”

Helpful Report

(Apple IPhone 11 64GB Purple) - Posted 4 years ago

Hi Rachel, We are very sorry to hear this and can only apologise for the inconvenience caused. If you had ordered your phone on the Friday, then this should usually be delivered on Saturday if there are no delay at the warehouse. If you would like to discuss this further, feel free to message us on Reviews@mobiles.co.uk Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“Great service, great though, never switched provider and phone so easily!”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 4 years ago

“Please include more guidance when you send out phones and sims”

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(Apple IPhone 11 128GB Black Refurbished) - Posted 4 years ago

Hi Humayun, All manuals for phones and sims can be found online with a quick Google Search. If you have any questions regarding your phone or need any help with it, feel free to email us on Reviews@mobiles.co.uk and an advisor there can help you with this. Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“I would like to give 5 stars to the lady who sold me the handset. However once relieved, I had a query and i found the customer service adviser really let your company down. He was quite patronising, so much so that it has made me question the support I would receive from your company so I am returning my device.”

Helpful Report

(Apple IPhone 11 64GB White Refurbished) - Posted 4 years ago

Hi Donna, We are very sorry to hear this, not something we like to hear at all. Feel free to email us on Reviews@mobiles.co.uk and an advisor there will be able to help you with any issues you may have. Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“Phones came quickly and smoothly so happy so far. Holding out on 5 stars as I do not know how the cash back option will work and can't know for 6 more months so until I know it works I won't do 5 stars.”

Helpful Report

(Oppo A9 2020 128GB Space Purple) - Posted 4 years ago

Hi Ginelle, We are happy to hear you have received your new phone. For all info on how to claim your cashback please click the link below: https://www.mobiles.co.uk/cashback If you have any issues claiming for your cashback closer to the time, feel free to email us on Reviews@mobiles.co.uk and we will be able to look into this for you. Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“Have used first time. Let me see the cashback and rate they said after 6 months to rate 4 or 5 stars.”

Helpful Report

(Apple IPhone 7 32GB Gold Refurbished) - Posted 4 years ago

Hi Prasad, If you require any assistance please get back in touch. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Overall a good company, but didn’t activate my SIM card so I had to call back in a wait a few days. Apart from that no problems.”

Helpful Report

Posted 4 years ago

Hi, We are sorry for the delay with the connection of your SIM Card. If you do experience any issues please do get in touch so that we can help you out. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Reasonable bit insisted on sending case signed for !!”

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Posted 4 years ago

Hi Ian, If you require any assistance please get in touch and we would be happy to help. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Good but when it came to returns terrible”

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Posted 4 years ago

“Great service, but wasn’t aware I wouldn’t be able to keep my number. After speaking to EE they are in the process of sorting this out. Not able to speak to anyone at mobiles.co.uk so so a little frustrating”

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Posted 4 years ago

Hi, I'm soo sorry to hear about this. In order to transfer your number, you would require a PAC code from the network. If you are transferring the number from the same network you may need to transfer the number to a different network. Once the number has transferred to the new network you can port it back in onto the new deal. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Phone was great, process was easy but network (O2) was awful signal besides having 4G”

Helpful Report

(Apple IPhone 11 64GB Purple) - Posted 4 years ago

Hi Walker, Sorry to hear that you having issues with your signal. Unfortunately we are unable to diagnose signal issues so it may be best to contact the network regarding this. If you require any assistance from us please get back in touch. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Misrepresented the order I bought. It said it came with a free gift and was a certain price however when it was received there was no gift on the order and the PM price including data package was wrong. It was received fast and in 1 piece”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black) - Posted 4 years ago

Hi James, It's disappointing to hear about this. We can certainly check it out and see what deal you purchased to ensure that you receive everything that was promised. So that we can look into it could you please email us at Reviews@mobiles.co.uk with the below information. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Delivery time and price were fantastic! Ordered at 7pm, got all the kit at 1pm the next day! However in setting up my plan I'd ordered and paid for 9gb, however EE only had this recorded as 4gb. I have sorted this issue now but had to use 2hours of my afternoon to sort it out.”

Helpful Report

(Google Pixel 4 64GB Just Black) - Posted 4 years ago

Hi Elliott, I would like to apologise for the issues with the incorrect tariff on your SIM. If your deal is processed incorrectly we can check this out and get this resolved with the network. However, it's great to hear that this is now sorted for you. If you require any assistance please get back to us. Kash Mobiles.co.uk

Posted 4 years ago

“The deal that i got was the best on the net however when i created my account on mobiles.co.uk the invoice showed a higher figure to what i was willinv to pay monthly. Annoyed i had to call to rectify situation. Otherwise review would have been 5 stars quick delivery”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black) - Posted 4 years ago

Hi Nurul, So sorry to hear about that. However it's great to hear that this is sorted for you. Please do let us know if you require any assistance. Regards, Kash Mobiles.co.uk

Posted 4 years ago

Mobiles.co.uk is rated 4.7 based on 37,367 reviews