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Mobiles.co.uk Reviews

4.7 Rating 37,365 Reviews

94 %

of reviewers recommend Mobiles.co.uk

Company Reviews

Product Reviews

4.7

Based on 37,365 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk 5 star review on 24th February 2024

Mobiles.co.uk 5 star review on 31st January 2024

Carleen Dickinson

Mobiles.co.uk 5 star review on 31st January 2024

Carleen Dickinson

Mobiles.co.uk 5 star review on 20th December 2023

Mobiles.co.uk 5 star review on 11th December 2023

Mobiles.co.uk 5 star review on 7th December 2023

Mobiles.co.uk 5 star review on 7th December 2023

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, At present I am a little disappointed. I’d agreed a contract on the iPhone 11 Pro for 50gb data for £46pm, EE have set this up as 25GB for £48 per month. I am in the process of getting this resolved but I am not particularly happy that it’s happened. Regards David”

(Apple IPhone 11 Pro 64GB Space Grey) - Posted 4 years ago

Hi David, It's disappointing to hear about the issues you are having with your tariff. The team can check this out and see what has happened here. In order for us to do so could you please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Mobiles.co.uk was fine to use and purchase from but they use DPD as a courier, who delivered my parcel to a random address and person, then refused to tell me where it was. After several phone calls they are now going to attempt to recollect the phone and deliver it to me.”

(Apple IPhone 8 64GB Space Grey) - Posted 4 years ago

Hi Heather, We are sorry to hear about the issues that you have had with the delivery of the order. We are always working with the courier to improve services and we hope that you have a better experience with us moving forward. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Good deal and phone arrived quickly. Would have been helpful if I had been told my old number can’t be transferred over via PAC (already with Vodafone) and that I needed to give notice even though staying with same network. Would still have gone with the contract and it would have been helpful.”

Posted 4 years ago

Hi Julia, Sorry to hear that you have issues with transferring your number. If you wish to transfer your number to the same network you would need to first transfer your old number to a different network. Once it has been ported to the new network you can port it back into your new Vodafone deal. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Great value for money”

Posted 4 years ago

Hi Arshad, Great to see your review. If you require further assistance please get back in touch. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Ordering service was quick but delivery was 2 days late. I have sent a complaint email but no response at all.”

Posted 4 years ago

Hi Aftab, I would like to apologise for the delay with the delivery of your order. If you have already sent a complaint the team should get back in touch as soon as possible. Kind Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Good deals but poor response time when emailing in.”

Posted 4 years ago

Hi Mark, Sorry for the delay with responding your emails. Unfortunately due to the busy period, it can take a little longer than usual for us to get back to customers. If you require any assistance please get in touch. Kind Regards, Kash Mobiles.co.uk

Posted 4 years ago

“courier was asked to leave secure with a neighbour, it took 3 weeks to arrange a time for me to eventually go to collect”

Posted 4 years ago

Hi Derek, Sorry to hear about the delay with collecting the order. If you have any feedback we can certainly pass this onto the courier. Let us know if you require any assistance. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Cashback SIM only deal looked unbeatable so placed an order for 2. Delivery quick and accurate, However sales office did not allocate an order ID so I could not open my account to claim cashback. 5 calls to Customer service with no resolution so contacted CEO's office and eventually sorted”

Posted 4 years ago

Dear John, Really sorry that you experienced issues with your Mobiles.co.uk account. We can certainly check this out for you and get this sorted. Could you email the team with further information about your query at Reviews@mobiles.co.uk . Please also include the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“The offer was a good one, with £110 cashback, much better than going directly through O2. However, I have found that the aftercare service is quite poor. It took three phone calls of around 40 minutes to speak to a customer advisor. The first I gave up, the second when I eventually got through they answered and immediately hung up, the third I did manage to speak to someone but they gave me incorrect advise. 4-5 stars for offers. 1 star for customer service A generous 3 stars overall”

Posted 4 years ago

Hi, It's unfortunate to hear about this. We are very sorry that your query couldn't be resolved over the phone. We hope that this is now resolved but please do get back in touch if you require any assistance. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Order was processed on time and the deal I got with my iPhone 11 Pro was a steal! However the parcel didn’t leave for courier the same day which resulted in delay by one day. Other than that all good and recommended.”

Posted 4 years ago

Hi Kamil, We are sorry for the delay with the delivery of your order. However it's great to hear that this is resolved. If you require any assistance please get in touch. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“i returned my phone but the £33 taken from my account for the first month has still not been returned”

Posted 4 years ago

Dear Laurence, We are sorry to hear about this. It's likely that the bill was taken before the return was processed and the disconnection had taken placed. If this is the case the next bill should reflect any amount owed back to you. Please feel free to contact the network to get that looked into. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Good”

Posted 4 years ago

Hi Hassan, Thanks for your review. If you require any assistance please get in touch. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“its good and i AM HAPPY SO FAR”

Posted 4 years ago

Hi, Great to hear this. Let us know if you require any assistance. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Phone good and arrived on time, but still waiting to receive £75 cash back”

Posted 4 years ago

Hi Erica, We are sorry to hear about the delay with the cashback. Cashbacks can take 60 days to arrive from the date that the order is placed. If you don't have your cashback after 60 days please get in touch and we can get that looked into. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Overall phone is very good, but I haven’t received any of my added perks such as Apple Music or bt sport which is disappointing”

Posted 4 years ago

Dear Lewis, We are sorry to hear about this. If you have an EE contract you can add BT Sport and Apple Music via the links below: https://ee.co.uk/entertainment-on-ee/bt-sport https://ee.co.uk/entertainment-on-ee/apple-music If you require further assistance please get back to us. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“The phone is great and fast delivery, however, the plan I bought advertised 60g of data and Vodafone is giving me 20g. Why is this? You will get a 5 star review if you if you fix this with Vodafone.”

Posted 4 years ago

Hi Sandra, Great to hear that you are happy with the service. In regards to the deal, it's likely that the data is showing elsewhere on the app. If you purchase a 60GB data deal you should receive that amount. You can confirm this by contacting Vodafone directly. If this isn't the case and you don't have the correct data, please contacts us at Reviews@mobiles.co.uk. Kind Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Positives, Quik turnover no hassle, cheap deals. Negatives I have messages on my phone soon as I booted it up and inserted new simcard. I then installed WhatsApp and also had a profile picture of somone else and chat history. Not a new number or maybe a returned phone 😬”

(Apple IPhone 11 64GB Product Red) - Posted 4 years ago

“It's a contract phone ot was cheap, erm that's it”

Posted 4 years ago

Hi, Please let us know if you require any further assistance. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Tried to get through on website on Black Friday morning but website was just unresponsive so unable to get deal I wanted, could have saved £200 if it had worked that day.”

Posted 4 years ago

Hi Rosemary, we are sorry to hear that you had missed out on our Black Friday deals, due to an influx of customers our website may have been running a little slower than normal. Mobiles.co.uk

Posted 4 years ago

“I have used mobiles.co.uk for a number of years. It's great to be able to save some money on contracts as i have three contracts all together the only problem I have is trying to register I have had a lot of problems trying to register accounts and have missed out on the cash back claims.”

Posted 4 years ago

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Mobiles.co.uk is rated 4.7 based on 37,365 reviews