Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,976 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good deals but poor response time when emailing in.”

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Posted 6 years ago

Hi Mark, Sorry for the delay with responding your emails. Unfortunately due to the busy period, it can take a little longer than usual for us to get back to customers. If you require any assistance please get in touch. Kind Regards, Kash Mobiles.co.uk

Posted 6 years ago

“courier was asked to leave secure with a neighbour, it took 3 weeks to arrange a time for me to eventually go to collect”

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Posted 6 years ago

Hi Derek, Sorry to hear about the delay with collecting the order. If you have any feedback we can certainly pass this onto the courier. Let us know if you require any assistance. Regards, Kash Mobiles.co.uk

Posted 6 years ago

“Cashback SIM only deal looked unbeatable so placed an order for 2. Delivery quick and accurate, However sales office did not allocate an order ID so I could not open my account to claim cashback. 5 calls to Customer service with no resolution so contacted CEO's office and eventually sorted”

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Posted 6 years ago

Dear John, Really sorry that you experienced issues with your Mobiles.co.uk account. We can certainly check this out for you and get this sorted. Could you email the team with further information about your query at Reviews@mobiles.co.uk . Please also include the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 6 years ago

“The offer was a good one, with £110 cashback, much better than going directly through O2. However, I have found that the aftercare service is quite poor. It took three phone calls of around 40 minutes to speak to a customer advisor. The first I gave up, the second when I eventually got through they answered and immediately hung up, the third I did manage to speak to someone but they gave me incorrect advise. 4-5 stars for offers. 1 star for customer service A generous 3 stars overall”

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Posted 6 years ago

Hi, It's unfortunate to hear about this. We are very sorry that your query couldn't be resolved over the phone. We hope that this is now resolved but please do get back in touch if you require any assistance. Regards, Kash Mobiles.co.uk

Posted 6 years ago

“Order was processed on time and the deal I got with my iPhone 11 Pro was a steal! However the parcel didn’t leave for courier the same day which resulted in delay by one day. Other than that all good and recommended.”

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Posted 6 years ago

Hi Kamil, We are sorry for the delay with the delivery of your order. However it's great to hear that this is resolved. If you require any assistance please get in touch. Regards, Kash Mobiles.co.uk

Posted 6 years ago

“i returned my phone but the £33 taken from my account for the first month has still not been returned”

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Posted 6 years ago

Dear Laurence, We are sorry to hear about this. It's likely that the bill was taken before the return was processed and the disconnection had taken placed. If this is the case the next bill should reflect any amount owed back to you. Please feel free to contact the network to get that looked into. Regards, Kash Mobiles.co.uk

Posted 6 years ago

“Good”

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Posted 6 years ago

Hi Hassan, Thanks for your review. If you require any assistance please get in touch. Regards, Kash Mobiles.co.uk

Posted 6 years ago

“its good and i AM HAPPY SO FAR”

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Posted 6 years ago

Hi, Great to hear this. Let us know if you require any assistance. Regards, Kash Mobiles.co.uk

Posted 6 years ago

“Phone good and arrived on time, but still waiting to receive £75 cash back”

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Posted 6 years ago

Hi Erica, We are sorry to hear about the delay with the cashback. Cashbacks can take 60 days to arrive from the date that the order is placed. If you don't have your cashback after 60 days please get in touch and we can get that looked into. Regards, Kash Mobiles.co.uk

Posted 6 years ago

“Overall phone is very good, but I haven’t received any of my added perks such as Apple Music or bt sport which is disappointing”

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Posted 6 years ago

Dear Lewis, We are sorry to hear about this. If you have an EE contract you can add BT Sport and Apple Music via the links below: https://ee.co.uk/entertainment-on-ee/bt-sport https://ee.co.uk/entertainment-on-ee/apple-music If you require further assistance please get back to us. Regards, Kash Mobiles.co.uk

Posted 6 years ago

“The phone is great and fast delivery, however, the plan I bought advertised 60g of data and Vodafone is giving me 20g. Why is this? You will get a 5 star review if you if you fix this with Vodafone.”

Helpful Report

Posted 6 years ago

Hi Sandra, Great to hear that you are happy with the service. In regards to the deal, it's likely that the data is showing elsewhere on the app. If you purchase a 60GB data deal you should receive that amount. You can confirm this by contacting Vodafone directly. If this isn't the case and you don't have the correct data, please contacts us at Reviews@mobiles.co.uk. Kind Regards, Kash Mobiles.co.uk

Posted 6 years ago

“Positives, Quik turnover no hassle, cheap deals. Negatives I have messages on my phone soon as I booted it up and inserted new simcard. I then installed WhatsApp and also had a profile picture of somone else and chat history. Not a new number or maybe a returned phone 😬”

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(Apple IPhone 11 64GB Product Red) - Posted 6 years ago

“It's a contract phone ot was cheap, erm that's it”

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Posted 6 years ago

Hi, Please let us know if you require any further assistance. Regards, Kash Mobiles.co.uk

Posted 6 years ago

“Tried to get through on website on Black Friday morning but website was just unresponsive so unable to get deal I wanted, could have saved £200 if it had worked that day.”

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Posted 6 years ago

Hi Rosemary, we are sorry to hear that you had missed out on our Black Friday deals, due to an influx of customers our website may have been running a little slower than normal. Mobiles.co.uk

Posted 6 years ago

“I have used mobiles.co.uk for a number of years. It's great to be able to save some money on contracts as i have three contracts all together the only problem I have is trying to register I have had a lot of problems trying to register accounts and have missed out on the cash back claims.”

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Posted 6 years ago

“Quick and easy, very impressed with the service provided.”

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Posted 6 years ago

Thank you for your positive review Mobiles.co.uk

Posted 6 years ago

“Hi, I recently took out a new contract and it said I would receive a £30 Curry’s gift card, but I haven’t received anything or an email explaining why? Please could someone look into this for me. Thank you. Donna”

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Posted 6 years ago

“Good deals but the phone I received was cracked and it took a week between sending it back and receiving a replacement, apparently this is standard.”

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Posted 6 years ago

Hi Rebecca, we are sorry to hear about the condition of your phone upon arrival. We do offer exchanges; as we need to take a look at your faulty device before a replacement can be sent, there is a time frame of around 5-7 working days. Mobiles.co.uk

Posted 6 years ago

“No problem at all with mobiles.co.uk great service! DPD however are a disgrace! Was following order tracker whilst stood at the door waiting, then received an email saying “ Oh no we’ve missed you! Now having to drive to distribution centre to pick phone up!!! Not happy!!!!!!!”

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(Apple IPhone 8 64GB Gold) - Posted 6 years ago

Hi Scott, We’ll always do our best to get your order to you on time and are sorry this was not the case in this instance. Mobiles.co.uk

Posted 6 years ago

“purchased a Samsung Galaxy s10 advertised at £33 a month , but turns out it's actually £37 , not much difference but just read small print or double check when looking :)”

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Posted 6 years ago

Hi Jade, your plan may include a cashback offer, this will reduce the overall cost of your contract for the 12/24 months you have agreed to. Further information on how to claim your cashback can be found via the link below: https://www.mobiles.co.uk/cashback Regards, Michelle Mobiles.co.uk

Posted 6 years ago

Mobiles.co.uk is rated 4.7 based on 37,976 reviews