Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,752 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone arrived next day but old number not transferred to new contract causing me much pain in sorting this out.”

Helpful Report

Posted 5 years ago

Hi Patrick, I'm sorry to hear that you were unable to get the number transferred. In order to transfer your number, you would need to obtain a PAC code from your current network and provide it to the new network. If you require further assistance with moving your number you can visit the link below for further information: https://www.mobiles.co.uk/switching Please be sure to let us know if you require further assistance. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Delays with dispatch and lack of communication”

Helpful Report

Posted 5 years ago

Hi Mohsen, We are sorry to hear about the problems with the delay and communication that you have experienced. We hope that this is resolved for you now and we can take a look into any queries that you may have. If you require any further assistance please get back in touch and we can help you out. Regards, Kash Mobiles.co.uk

Posted 5 years ago

Hi Mohsen, I'm very sorry for the delays that you have experienced and the lack of communication that you have received. If you require any assistance please get in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“The buying of the phone was easy enough but when it arrived the sim wouldn’t work. After multiple calls to Vodafone it was because mobiles.co.uk hadn’t instructed Vodafone to activate the sim TL;DR Cheap phone but pain to set up, you get what you pay for”

Helpful Report

Posted 5 years ago

Hi Nicola, So sorry to hear about the issues that you have had with the SIM card. We would like to investigate this further so that we can get this sorted for you. Please feel free to email us at Reviews@mobiles.co.uk with the information below. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Ordered because of ps4 offer unfortunately after my phone arrived was informed ps4 was discontinued and offered £90 instead. Can't buy ps4 for £90 so to me was false advertising. Very disappointed son.But phone is alright.”

Helpful Report

Posted 5 years ago

Hi Michelle, We are sorry to hear about the problems that you have had with your offer. We would need to investigate this further and see what has gone on here. Could you email us at Reviews@mobiles.co.uk with the following information: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Deal was pretty good. But they didn’t specify anything for the port number and struggled to have it done by my new provider... so 3 stars.”

Helpful Report

Posted 5 years ago

Hi Nathalie, We are sorry to hear that you are having problems with porting your number. The team would be happy to assist you with your query and we can advise you further on how to get this sorted. Could you email us with the information below at Reviews@mobiles.co.uk . - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Great deal but applied for 2 phones online, agreed but only 1 delivered. Should have rang rather than done online.”

Helpful Report

(Apple IPhone 11 64GB White) - Posted 5 years ago

Hi Victoria, We are sorry to hear about the issue that you have had with the delivery of your order. Please could you email us at Reviews@mobiles.co.uk with the information below so that we can see what has gone on here? - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Good prices, but customer service is inexistent.”

Helpful Report

(Apple IPhone XS 64GB Silver) - Posted 5 years ago

Hi Davide, We are sorry to hear that you feel this way about customer service. If you would like to take a look into anything please email us at Reviews@mobiles.co.uk. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I am pleased with this offer from Mobiles but very disappointed with the delivery. I supposed to get my phone yesterday how they promised and unexpectedly they will deliver today on the time that nobody will be home. So I need to spend my time and fuel money to collect my self from DPD depo. Outrageous”

Helpful Report

(Apple IPhone XS 64GB Space Grey) - Posted 5 years ago

Hi Richard, Sorry to hear about the issues that you have had with the delivery of your order. We can certainly check this out for you but we would require some further information. Can you please send us an email to Reviews@mobiles.co.uk with the following information: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Documentation needs to be updated. I had to ring up to confirm that my phone will not be locked to network. Means of support are a bit sparse too. Only phone call - chat or email would be much appreciated. The deal and the iPhone I got is good. Quick approval (had trouble on Carphone warehouse) delivery was quick too”

Helpful Report

(Apple IPhone 11 64GB Purple) - Posted 5 years ago

Hi Venkata, Thanks for getting in touch, We are sorry to hear about this and we can check this out. Please could you email the team at Reviews@mobiles.co.uk with the following information: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Shopping with mobiles.co.uk was flawless. However, new mobile was supposed to be delivered on the evening of the 5th between 6 and 8pm only to receive a text at 7.30 to say it’s been delayed to the following day! Still no text at 0930hrs to inform me of arrival time 🙁.”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 5 years ago

Hi Lee, So sorry about the problems that you have had. Could you drop the team an email at Reviews@mobiles.co.uk with the following information: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Still waiting for delivery of my phone even though they said next day delivery”

Helpful Report

(Samsung Galaxy A70 128GB Blue) - Posted 5 years ago

Hi Stephen, We are sorry to hear about the issues with the delivery of your order and we can certainly check this out. Please could you contact us with further information at Reviews@mobiles.co.uk . - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Found the team very good with all questions, so consider them first class. Problems encountered with the payment tool which needs review. Got to the last page on several occasions and the template would not allow completion of bank card detail. On final attempt commenced from the foot of the page, which allowed completion in reverse order. Phone received following day, just awaiting my phone number completion which should conclude tomorrow. Appreciate your teams support.”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 5 years ago

Hi Roy, We are sorry to hear you had issues completing your order on the payment stage, however, are happy to hear you were able to complete the order and have now received your new phone. Should you have any issues with your number please email us Reviews@mobiles.co.uk and we will be able to help you from there. Mohsin Mobiles.co.uk

Posted 5 years ago

“The range and price of offers on mobiles.co.uk are great however i faced multiple problems with payment on the website so ended up having to re-order over the phone. Unfortunately this meant it took me a lot longer than it should have done to complete the order. Phone however arrived super quickly as soon as payment went through.”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 5 years ago

Hi Rebecca, We are sorry to hear you were having issues completing your order on the website, it seems they may have been a glitch which did not allow you to complete the payment stage. We do apologise for the inconvenience here and are happy to hear you were able to complete the order over the phone. Mohsin Mobiles.co.uk

Posted 5 years ago

“Received Samsung S10 in a day which was a recorded delivery with specific delivery time slots. Impressed! Phone came in a decent packaging with charger and a charger lead. There are no scratches on the phone as I was expecting being a refurb one. Phone looks all new and decent. However, since the time I have switched it ON, on day one, it was getting hot. I have kept the phone under detailed monitoring if this was getting hot on just day one or it normally does. May need to ask Mobiles.co.uk for a replacement if phone continues to become hot. Will try to contact and at least let mobiles.co.uk know about the problem.”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black Refurbished) - Posted 5 years ago

Hi Asad, Sorry to hear about the issues that you have had and we can certainly check this out to see what has happened here. Please could you email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Ordering process was fine but the over the phone customer service was awful, I had phoned about a student deal given out a week or so before and rather than giving the T and Cs online they didn't so I phoned and the person who spoke to me was rude and condescending for no reason as it was unclear, rather than trying to help or explain the problem more he just told me there was nothing to be done and hung up”

Helpful Report

(Apple IPhone 11 128GB Black) - Posted 5 years ago

Hi Benjamin, We are sorry to hear about the issues that you have experienced and we can check this out for you and see what has gone on, So the team can check this out can you email them at Reviews@mobiles.co.uk with the following information: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash iD Mobile

Posted 5 years ago

“After using mobiles.com for the first time after being recommended I confirmed my current address and for my new phone to be sent to my current address and it was still sent to my previous address.”

Helpful Report

(Apple IPhone 8 64GB Space Grey) - Posted 5 years ago

Hi Conor, Sorry to hear about the issues that you have had with the delivery of your order. Please could you email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Order processed very efficiently”

Helpful Report

(Apple IPhone 11 128GB Black) - Posted 5 years ago

“Did not receive information on how to keep my existing number. On the delivery 10/10 On information 0/10 On phone - don't know until I have used it for at least a month.”

Helpful Report

Posted 5 years ago

“Firstly staff found me a contact that was great. Secondly they failed at misleading me and telling me that mobile delivery will be on Sunday when it was delivered on a Monday. Not happy with that at all. Giving customers false hope.”

Helpful Report

Posted 5 years ago

“Very disappointed as placed order for delivery for Saturday did not come.phoned on Monday, the order was not processed properly originally.specially wanted it for weekend”

Helpful Report

(Apple IPhone 11 64GB Yellow) - Posted 5 years ago

Mobiles.co.uk is rated 4.7 based on 37,752 reviews