Name: Mobiles.co.uk
Rating: 4.70

“Great service however I paid more to have my phone for 12pm and have been informed that it won't be here til half 3 when I am out. I took a day off work to receive phone and will now not be able to get it until Friday”

Helpful Report

(Apple IPhone XR 128GB White) - Posted 6 years ago

Hi Caroline, We are sorry to hear this and apologise for the delay. Please email us at Reviews@mobiles.co.uk and we will look into seeing why there has been a delay in delivering your order. Please include the following in your email: -Your Full Name -Your Full address including Postcode -Your email address -Order number Thanks Mohsin Mobiles.co.uk

Posted 6 years ago

“Salesman I spoke with was excellent, didn’t rush me, explained things clearly. Sadly delivery was a day or two late - DPD are awful. New card with existing number part of the update. But new contract was on my existing SIM card not the new one.”

Helpful Report

Posted 6 years ago

Hi Raymond, Sorry to hear that there was a delay in receiving your handset. Sounds like you upgraded with us, you can use both sims either the new or existing one to put in your new phone. Whichever sim you do use, throw the other one away. Should you have any further issues, email us at Reviews@mobiles.co.uk and we will look into this for you. Thanks Mohsin Mobiles.co.uk

Posted 6 years ago

“My only problem would be that I went onto upgrade option but managed to get a phone that was not on the upgrade section, I tried to phone and spoke to a lovely man that tried to put me through to sales so I could change from a new line to an upgrade but after waiting for half an hour I hung up as I did not get an answer. So now i need to cancel my exsisting contract and still pay a monthly bill and been told I can not take my exsisting number”

Helpful Report

(Apple IPhone XR 64GB PRODUCT RED) - Posted 6 years ago

Hi Myra, We are sorry to hear that you had issues upgrading. Not sure why the sales team were unable to put the upgrade deal through, however, if you are still interested in taking the upgrade deal you can call the team on 01509 618 561. Mohsin Mobiles.co.uk

Posted 6 years ago

“Phone arrived fast and made a good rate available. When it arrived, no QR Code was provided to allow e-sim utilisation. When I spoke to customer service they didn’t really know what I was talking about. Got passed to t Each support who said they wouldn’t help as I wasn’t a subscriber, but did suggest calling EE. EE are solving my problem for me but have said the QR code should have been provided as standard.”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 6 years ago

Hi Stu, We are sorry to hear the phone did not come with the QR code in order to activate the e-sim. We do hope that the network is able to resolve this for you on their end. Feel free to message us on Reviews@mobiles.co.uk for any further issues you may have. Thanks Mohsin Mobiles.co.uk

Posted 6 years ago

“My phone came charged it for 2 hours and wouldn’t turn on so had to return it”

Helpful Report

(Apple IPhone 6s 32GB Rose Gold) - Posted 6 years ago

“At some point in the process i requested a Wednesday delivery only to find it had tripped to next day, should not have to do this twice.”

Helpful Report

(Samsung Galaxy S10 Plus 128GB Prism Green) - Posted 6 years ago

“I followed numerous links to an offer and whenever I did the price had went up by £35 was told there was nothing I could do offer had ended few hrs before ,also my next day delivery won't be arriving for 3 days ?”

Helpful Report

(Huawei Mate 20 Pro 128GB Twilight) - Posted 6 years ago

Hi Stephen, We are sorry to hear that the deal had gone up by £35. Due to the fast nature of our business, all our deals and offers are subject to change at any time, so the prices will not always remain the same. After looking into your account we can see your handset has been delivered now, thank you for your continued patience. Thanks Mohsin Mobiles.co.uk

Posted 6 years ago

Hi Stephen, We are sorry to hear this. Due to the fast nature of our business, all our deals and offers are subject to change at any time. In regards to your order, please email us on Reviews@mobiles.co.uk so we can look into this. Please confirm the following details: Your full name Full address including Postcode Order number email address Thanks Mohsin Mobiles.co.uk

Posted 6 years ago

“Stayed in all day awaiting phone on a Saturday - it never arrived. Came two days later and was very inconvenient having to stay in and wait for a second day.”

Helpful Report

(Google Pixel 3a 64GB Just Black) - Posted 6 years ago

“The service and delivery of the phone were fine until I tried to swap my O2 sim card on line to find it wasn't recognised. I spoke to O2 who couldn't help because the card hadn't been issued by them. When I rang your customer services they couldn't help due to IT issues. I am yet to be able to use the phone and am minded to return it under the 14 day return agreement”

Helpful Report

(Samsung Galaxy A40 64GB Coral) - Posted 6 years ago

“the approach was purely functional”

Helpful Report

(Samsung Galaxy A50 128GB Black) - Posted 6 years ago

“A little disappointed that the transition from old to new was not as seamless as I had expected. I put the new sim in as instructed & put both phones together to transfer content but still, now 9 days later, my phone has still not updated to old number & I do not have full functionality of my apps”

Helpful Report

Posted 6 years ago

“Great on ordering and delivery, but poor information on cashback by redemption.”

Helpful Report

(Samsung Galaxy A10 32GB Black) - Posted 6 years ago

Hi there, All information relating to redeeming your cashback can be found by visiting: https://www.mobiles.co.uk/cashback I hope this helps :) Many Thanks, Jade Mobiles.co.uk

Posted 6 years ago

“Overall a smooth experience, phone was delivered the day after ordering and switching my number from my old O2 account to my new O2 contract was really easy. The price on mobiles.co.uk is unbeatable compared to what the big companies can offer. I do have 2 gripes hence the 3*. One - the agents on the phone lack a personal touch and rush you through the process. They talk so fast you feel pressured to make decisions and don't feel like you've got enough time to answer. Secondly, I bought a case/screen protector/car charger bundle for the 'reduced price' of £9.99. I hesitated about this because I'd read that the Samsung S10+ comes with a screen protector on it. When I asked the agent this they told me it didn't and that I'd need to buy one separately. This was a total lie and lo and behold, the phone had a screen protector on. The box was destroyed when it was , squashed and ripped. Overall I wish I hadn't opted for this extra bundle because essentially I spent £10 on just a case (I don't need a car charger) I could have got for a could of quid off Amazon, but as I said you do feel rushed to make decisions.”

Helpful Report

(Samsung Galaxy S10 Plus 128GB Prism White) - Posted 6 years ago

Hi Abbie, We're disappointed to hear that you are unhappy with the accessory bundle you received. So we can look into this for you, and get this resolved, can you email us at Reviews@mobiles.co.uk? It will help us get this sorted as soon as possible if you can include the following information in your email: - Your full name - Mobiles.co.uk order number - Full address including postcode - Telephone number Many Thanks, Jade Mobiles.co.uk

Posted 6 years ago

“Bought a refurbished phone, but the sim card tray was missing, so completely unusable. Do they not check that the phone is fully working? A replacement has been organised, but still waiting for it to be delivered.”

Helpful Report

(Samsung Galaxy S9 64GB Black Refurbished) - Posted 6 years ago

Hi there, We are sorry to hear about the issues you had experienced with your order. I can confirm that our refurbished stock is provided directly from mobile manufacturers, who have expertly inspected the goods to ensure they’re in top working order. I can see that your replacement handset has now arrived with you, we hope that everything is ok with your replacement. If you are happy that we have resolved the issue with your phone, please may we ask if you could consider changing your star rating on this receive. Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“Happy with deal but unable to make 'myaccount'”

Helpful Report

(Google Pixel 3a 64GB Clearly White) - Posted 6 years ago

Good Evening Stephney, So we can help you get your online account set up, can you email us at Reviews@mobiles.co.uk with the following information? - Your full name - Full address including postcode - Telephone number - Mobiles.co.uk order number Many Thanks, Jade Mobiles.co.uk

Posted 6 years ago

“I ordered 2 Samsung Galaxy 10 phones on O2 on Thursday 30/5/19. Initially I was impressed with the service I got. Unfortunately the next day delivery didn't occur in both cases. My wifes Phone arrived the next day on Friday 31/5/19 whereas my Phone was not delivered until Monday 3/6/19. Sadly I work away from home so I will not get to use my new phone until Friday 7/6/19. For some reason both orders were not processed at the same time meaning they were dispatched separately on different days. Very disappointing.”

Helpful Report

(Samsung Galaxy S10 128GB Prism Green) - Posted 6 years ago

Good evening Julian, We're disappointed to hear that you have experienced issues with your orders. So that we can take a look into what happened here, can you please email us with a copy of your review, at Reviews@mobiles.co.uk, along with the following information? - Your full name - Full address including postcode - Mobiles.co.uk order number - Telephone number Many Thanks, Jade Mobiles.co.uk

Posted 6 years ago

“I was pleased with the end outcome but felt I had to keep reiterating that I wanted to save money, the first two offers I was informed of were more expensive! I also asked if I’d be able to inform the driver about leaving the delivery with a neighbour as I was due out for sometime time in the delivery day. I was told I’d be able to update the dpd driver, only to find that due to the value of the item it was not possible to ask for it to be left with a neighbour!! I just wish I’d been told this when I asked. The pack (car charger, screen and case) I bought had a very damaged box.”

Helpful Report

(Apple IPhone 6s 32GB Gold) - Posted 6 years ago

Hi Marie, We are pleased you picked a deal suitable to you. With regards to your delivery, DPD would normally have an option, on their tracking site to allow amendments, to your delivery, ie change of address or request for your parcel to be left with a neighbour. These request can only be made once you have received your DPD tracking number. We are sorry to hear about the damage to the accessory box, if any of the items are broken, please contact us at Reviews@mobiles.co.uk Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“I found the purchase process and website very easy and straight forward (this is the second mobile that we have purchased through Mobiles.co.uk). The plans are well priced and for all the reasons above, I would normally give 5 stars, except..... The delivery company : DPD took 4 days to deliver quoting excuses that were not true ( the road being closed as one, to mysterious issues with the depot which they refuse to explain). I do hope that Mobiles.co.uk demand a full refund for my mobile’s delivery cost and look into using another company, to ship phones, in the future.”

Helpful Report

(Apple IPhone 7 32GB Rose Gold) - Posted 6 years ago

Hi David, It's disappointing to hear you experienced a delay with your delivery. I hope you can accept our apologies that your experience on this occasion was not up to our usual high standards. If there is anything you require any help with, please do not hesitate to get in touch with us. Many Thanks, Jade Mobiles.co.uk

Posted 6 years ago

“Phone operator great, delivery poor. Ordered Thursday morning with next day delivery, now Monday and no phone.”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black) - Posted 6 years ago

“My phone arrived quickly and was immaculate and was easy to set up for transferring my old number to new sim. However, I had problems registering for my O2 and talked at length to chat line and at least twice by phone plus a wasted visit to nearest branch as phone was a day late in clearing and they couldn’t do anything until it was unlocked. Just over a week later I finally got my phone up and running properly by taking it to the Overgate branch in Dundee, the girl was terrific and had a difficult job taking almost three quarters of an hour. The first person I had talked to in the phone had entered my login email wrongly, using an uppercase when it is all lower case, the second person said it was all sorted but had entered my email as .com instead of .co.uk. Needless to say I was not amused as I had spent considerable time and money on calls, not counting computer time and two trips to Dundee and parking costs to get what should have been an easy transition sorted. Also I had just about run out of data as my phone has only now been recognised for O2 WiFi. I am pleased with the phone and the people in the branch were pleasant and helpful but not enamoured with the chat online or the phone service.”

Helpful Report

(EQNDDKL) - Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Mobiles.co.uk Reviews