Overall a smooth experience, phone was delivered the day after ordering and switching my number from my old O2 account to my new O2 contract was really easy. The price on mobiles.co.uk is unbeatable compared to what the big companies can offer. I do have 2 gripes hence the 3*. One - the agents on the phone lack a personal touch and rush you through the process. They talk so fast you feel pressured to make decisions and don't feel like you've got enough time to answer. Secondly, I bought a case/screen protector/car charger bundle for the 'reduced price' of £9.99. I hesitated about this because I'd read that the Samsung S10+ comes with a screen protector on it. When I asked the agent this they told me it didn't and that I'd need to buy one separately. This was a total lie and lo and behold, the phone had a screen protector on. The box was destroyed when it was , squashed and ripped. Overall I wish I hadn't opted for this extra bundle because essentially I spent £10 on just a case (I don't need a car charger) I could have got for a could of quid off Amazon, but as I said you do feel rushed to make decisions.