Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,752 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately your delivery service let you down. Paying £7 for a 10am delivery which wasn’t delivered until 12pm after numerous phone calls. DPD are awful, change your courier, get better reviews.”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 6 years ago

Hi Ian, We are disappointed to hear about your late delivery, please contact us at Reviews@mobiles.co.uk as we would like to look into arranging a refund for your delivery charge. Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“Had a great experience with Mobiles.co.uk but a terrible one with their courier service DPD who have lost my phone. Very frustrating and has left a sour taste in my mouth. The worst is that I am paying for a contract that I won't even get to use for the first 2 weeks which is ridiculous.”

Helpful Report

(Google Pixel 3 64GB Clearly White) - Posted 6 years ago

Hi, We can understand how you must be feeling and would like to help fix this issue. Please contact us at Reviews@mobiles.co.uk We'll need you to include your full name, address including postcode, mobiles number and order number. Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“Samsung s10 plus great, but you sent me a pay as you go sim card. I'm on a new contract not pay as you go. EE save the day by sending me the right sim on contract.”

Helpful Report

(Samsung Galaxy S10 Plus 128GB Prism White) - Posted 6 years ago

Hi Glyn, We are sorry to hear about the issues you have encountered with your recent order. I'm pleased you have obtained the correct SIM card and you are up and running on your new contract. Regards, Michelle Mobiles.co.uk

Posted 6 years ago

“Need to let customers know that these deals are cash back deals. Need claim your money back. Customer service needs to tell customer that before they take contact out”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black) - Posted 6 years ago

Hi there, We're disappointed to hear you feel the claim process for your cashback was unclear. If you require any further help with this, please do get in touch. We can be contacted via email at Reviews@mobiles.co.uk. Many thanks, Jade

Posted 6 years ago

“Found it difficult to communicate No answers given to my questions No contact number or online chat option with a human Phone arrived appears new but wasn’t sealed from manufacturer which raises alarm bells of refurb. Cheap price however on a plus note”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 6 years ago

Hi Gary, Unless explicitly advised on the product page, a phone purchased from us would be new. On occasion, in order to ensure everything is present and correct with the order, a quality check would be carried out in our warehouse. This check would include opening the box to check the device. I hope this answers your questions, but if you need any further help, please don't hesitate to pop us an email. The team can be reached at Reviews@mobiles.co.uk. If you can include your full name, full address including postcode, telephone number and Mobiles.co.uk order number in any emails you may send, along with a copy of your review, the team will be able to help as quickly as possible. Many Thanks, Jade

Posted 6 years ago

“i was happy with the selection and offer available, quick service, although confirmed the delivery address via online then over the phone paid £6.50 (next day delivery) only for mobiles.co.uk to relay incorrect delivery address to courier (dpd) therefore did not receive my parcel and dpd could not change my delivery address from the incorrect one as that’s what they’d be informed. i had trouble reaching dpd. overall stressful unpleasant experience i should not have been having due to my £6.50 delivery fee.”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 6 years ago

Hi Michaela, We would like to check your account and delivery information, please send a copy of your review along with your full name, address including postcode and mobile number to Reviews@mobiles.co.uk. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Really good, straight forward and quick to receive my phone. However, I'm still waiting for the free gift nearly 4 weeks on and I have called left a voicemail and sent an email but no response as yet which is a little disappointing.”

Helpful Report

(Samsung Galaxy S9 Purple) - Posted 6 years ago

“The service was great, but the phone comes with a stain or mark on the back and is not possible to clean it or anything. Thanks”

Helpful Report

(Google Pixel 3 128GB Just Black) - Posted 6 years ago

Hi Daniel, Thank you for your review. Please contact us at Reviews@mobiles.co.uk. We'll need a copy of your review, your full name, address including postcode and your order number. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Not a great start when they deliver the wrong phone, had to send it back and wait for it to be accepted before they will send out correct handset, without a new phone for a week which I paid £90 for. Other than that fine”

Helpful Report

(Google Pixel 3 XL 64GB Just Black) - Posted 6 years ago

“I requested a grey iphone8 and you sent me a white one. Other than that the service is excellent.”

Helpful Report

(Apple IPhone 8 64GB Silver Refurbished) - Posted 6 years ago

Hi Rob, We can look to arrange an exchange for you. Please could you contact us at: Reviews@mobiles.co.uk We'll need your full name, address including postcode, mobile number and order number included within your email. Thanks Michelle mobiles.co.uk

Posted 6 years ago

“Took 33 minutes to place a phone order when I already knew the deal I wanted and then the phone was not delivered on the date I specified. The one hour delivery slot was great.”

Helpful Report

(Apple IPhone 8 64GB Gold) - Posted 6 years ago

HI there, We are sorry to hear about the issues you had encountered with your order. We do try and complete orders as quickly as possible as we know you want to be getting on with your day. We do offer next day delivery depending on when you place your order; once confirmed DPD would then contact you to advise on your 1-hour delivery timeslot. DPD also have options to allow you to change your delivery date or collect your parcel from the depot if you are not going to be home. If there is anything further you would like us to help you with, please contact us at Reviews@mobiles.co.uk. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“The charger is not working.”

Helpful Report

(Samsung Galaxy S10 Plus 128GB Prism White) - Posted 6 years ago

Hi Loredana, We are sorry to hear about the problems you are experiencing with your charger. We would like to help resolve this issue, please could you send a copy of your review to Reviews@mobiles.co.uk. We'll also need your full name, address including postcode, mobile number, order number and a description of the fault you are experiencing. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“I asked for my phone to be delivered to a different address and got email to confirm but it went to my home address instead. Had to pay £5 to redeliver on sat and wait another 4 days!!”

Helpful Report

(Samsung Galaxy S8 Midnight Black) - Posted 6 years ago

Hi Gareth, We would like to check your order and delivery details to find out why your delivery was not attempted to your chosen address. Please contact us at Reviews@mobiles.co.uk We'll need a copy of your review, your full name, address including postcode, mobile number and email address. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Delivery on time ,phone in as expected news condondition ,however accessory pack expensive in car charger. Clear rear cover and screen protector (plastic)£19.99 could by separate in shops for£5 total , should have looked around for better deal as paying £2 per month £75 upfront, have seen in shopping centre store a samsung s10 £15 per month with 4 gb data as to 3gb with mine”

Helpful Report

(Samsung Galaxy S9 Blue) - Posted 6 years ago

Hi Cliff, At Mobiles.co.uk we want you to be happy with your new product. As you didn’t have an opportunity to examine your product before you received it. Upon receiving your goods you decide you no longer want the handset/accessories or the contract, then you can complete a 14 calendar days return. We can set up a return for you; please contact us at Reviews@mobiles.co.uk We'll need your full name, address including postcode, mobile number and email address. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Started very good order and delivery excellent. Problems started with connection to 02 .now 4 days on still no working phone.”

Helpful Report

(Samsung Galaxy S9 Blue) - Posted 6 years ago

Hi Alan, We are sorry to hear about the issues you are experiencing with your new phone. We would like to help resolve the problem with your connection, please could you send a copy of your review to Reviews@mobiles.co.uk. We'll also need your full name, address including postcode, mobile number and email address. Thanks Michelle Mobiles.co.uk

Posted 6 years ago

“Not Mobiles fault, but order was sent to wrong address by DPD, trouble was even though I told mobiles this within 5 minutes , they could do nothing, as I was not around for the next 5 days I cancelled my order and waiting for refunds, which as normal take time, and none of this was my fault, would be nice if someone apologied and contacted me, but nothing”

Helpful Report

(Samsung Galaxy S9 Black) - Posted 6 years ago

Hi Steven, We can understand how you must be feeling and would like to check the progress of your refund for you; please could you contact us at Reviews@mobiles.co.uk We'll need a copy of your review, your full name, address including postcode, mobile number and email address. Thanks, Michelle Mobiles.co.uk

Posted 6 years ago

“Unfortunately I am having trouble with my new purchase and will have to return and sadly be without a phone till a replacement is sent”

Helpful Report

(Apple IPhone XR 64GB Blue Refurbished) - Posted 6 years ago

Hi Stephen, We can understand how you must be feeling, on some occasions handsets may develop a fault; if you are within the first 30 days we can arrange an exchange for you. Please contact us at Reviews@mobiles.co.uk if you would like some help arranging an exchange for you. Thanks Michelle

Posted 6 years ago

“The sales person was very polite but there was this rush to get through everything and being older I wud have liked them to speak a little slower plus there was so much background noise difficult to hear anyway. The billing and cash back scenario was not explained at all and having been with three network for 10 year this very scary for me and I am terrified not going to send the right bill and I will lose out.”

Helpful Report

(Honor 10 Lite 64GB Blue) - Posted 6 years ago

Hello Susan Thanks for your review. I’m sorry for the confusion with your order, please update this review with your Order ID so I can locate your account and give you a call to help with your cashback queries. Kind regards Amy – Customer Support team

Posted 6 years ago

“Good purchase and happy with Mobiles.co.uk. The bad sad is the Delvery service (DPD Company). The Deliver man DID NOT KNOCK at the door and pretends that we were not at home.He took a picture to show the evidence he went at the address and run away.So they rearrange a delivery the next day. We put a Yellow Paper at big as A4 Size sheet asking to deliver at the next door (Because We were Monday and working) so our neighbor looked after the delivery. The Deliver man did not see the A4 Yellow sign on the door and were deliver the parcel at wrong door. Lucky us our neighbor watched out the window and could cacth the DPD Deliver man. Over all, Mobiles.co.uk must change their partner for the delivery.”

Helpful Report

(Sony Xperia XZ3 Green) - Posted 6 years ago

“Good service Brilliant phone cannot access the website Contracts not explained properly”

Helpful Report

(Samsung Galaxy S9 Purple) - Posted 6 years ago

Mobiles.co.uk is rated 4.7 based on 37,752 reviews