Name: Mobiles.co.uk
Rating: 4.70

“Haven’t, still waiting for a phone I ordered 5 days ago it’s been lost and rather than send a replacement I just have to wait until it’s found”

Helpful Report

(Apple IPhone 8 64GB Gold) - Posted 8 years ago

Hello, Thank you for your review. I am sorry to hear that your handset has been lost during delivery. We will either provide you with the handset if it's found or send a replacement to you if it's not. Kind Regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“i buy s8+ with O2, but i cant find the way to claim my free samsung VR. please email me how to get it.and is that free.”

Helpful Report

(Samsung Galaxy S8 Plus Coral Blue) - Posted 8 years ago

Hi Zhibin, Thanks for your review. I’ve sent you an email how to claim for your free VR Headset. We hope you’re enjoying your new phone. Roshni |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Delivery of phone was great, however the company did not arrange transfer of old number to new SIM as promised during purchase”

Helpful Report

(Samsung Galaxy S8 Midnight Black) - Posted 8 years ago

Hi Mark, We’re really pleased to hear your parcel arrived in good time. The order you have placed is for a new contract rather than an upgrade, this means a new line has been connected, therefore creating a new mobile number. EE are unable to transfer existing numbers to new accounts however, you can port your mobile number to a pay as you go SIM card from a different network provider such as O2 and then port back into EE. Roshni | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Helpful staff but slow to process refunds.”

Helpful Report

Posted 8 years ago

Hello Simon, We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. We’re so pleased to hear our approach works and your personal experience reflects the level of service we would expect all of our customers to receive. I am sorry to hear that you're still waiting for your refund, we will get it to you as soon as possible. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan |Mobiles.co.uk Customer Support team

Posted 8 years ago

“The staff were helpful and the phone was delivered promptly. I upgraded the phone and was told I couldn't pay an upgrade cost but would need to pay a new larger full amount with the original payment refunded. Sadly I'm still waiting for the original payment to be refunded. After chasing it up I'm told it could take 14 days, that's very slow and bit poor.”

Helpful Report

(Apple IPhone 8 256GB Space Grey) - Posted 8 years ago

Hello Simon, We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. We’re so pleased to hear our approach works and your personal experience reflects the level of service we would expect all of our customers to receive. I am sorry to hear that you're still waiting for your refund, we will get it to you as soon as possible. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Phones good but unhappy they have declined my cashback for some reason”

Helpful Report

Posted 8 years ago

Hello Vicky, Thank you for your review. I’m sorry to hear your cashback was rejected. I tried to call you today to discuss this further however you were unavailable to take my call. Please let us know a more convenient time to contact you so we can discuss this further. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The staff are kind and helpful but despite the the orocess of going through an upgrade has been tortuous and unnecessarily complicated”

Helpful Report

(Apple IPhone 6 32GB Space Grey) - Posted 8 years ago

Hello Julie, I’m sorry to hear upgrading your number was unnecessarily complicated. We take customer feedback seriously and would like to discuss this with you further. We’ll be in contact with you shortly. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Had to pay to talk to someone at customer service”

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Posted 8 years ago

Hello, I’m sorry to hear you incurred costs contacting our Customer Support team. Please confirm a suitable time to contact you so we can discuss this further. Thanks for your time. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Good price for my G6 from the company. A few niggles with the phone but it's very expensive to call mobiles.co as they use a premium rate no Hence wouldn't use the company again.”

Helpful Report

Posted 8 years ago

Hello Julian, we’re really pleased you’re happy with the service we provide. Our Customer service team are available on 01509615474 which is a standard landline number. Thanks for taking the time to leave your review, it’s greatly appreciated. Leona | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Price and range”

Helpful Report

(Samsung Galaxy S8 Orchid Grey) - Posted 8 years ago

Hello, At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“All good but watch out for £6.50 fee for before 10.30 delivery . We received text saying would be delivered 10.45-11.45 , no refund of money”

Helpful Report

(Apple IPhone 6 32GB Space Grey) - Posted 8 years ago

Hello Tracey, Thank you for your review. Sorry to hear your delivery wasn’t received as expected. We’ll be in contact with you shortly to discuss this further. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“You got it wrong (according to EE). My contract was put in my wife's name!!EE wouldn't talk to me to port the old number and it took a whole day of arguing with one and the other to sort what was in effect a bodged temporary fix. I would be very careful before using you again.”

Helpful Report

(Apple IPhone 6 32GB Space Grey) - Posted 8 years ago

Hello Anthony, If an existing EE number has been provided when you placed your order this would be passed over to EE as requested for the credit check. If the number that was provided is under a different name, EE would automatically link the new order to the account of the number provided. If you wish to discuss your order further please contact us. Kind regards, Leona|Mobiles.co.uk Customer Support team.

Posted 8 years ago

“Very happy with my new phone itself but the information I needed about keeping my phone number was not explained to me and I was told that I would automatically get to keep to my original phone number which I later found was not the case and I now have to pay for the old and new account for the past month. I am not happy with the customer service I received as I even rang up to set up my new phone and still was not told about having to arrange to have the 2 accounts merged.”

Helpful Report

Posted 8 years ago

Hello Helen, Thank you for your review. If you’ve placed an order for a new line, a new mobile number would have been issued and any porting is only done direct with the network providers. I apologise for any confusion caused with keeping your mobile number. Kind regards, Leona | Mobiles.co.uk Customer Support team.

Posted 8 years ago

“The phone itself was excellent and I was happy with the price...even though it was a different one to what I ordered. There's nothing else to add as every other comment I wish to make is negative.”

Helpful Report

Posted 8 years ago

Hello Michael, I’m sorry to hear you’ve had issues with your order. I tried to call you today however you were unavailable to take my call. Please confirm a suitable time to contact you so we can discuss this further. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Good deal and delivery but problems activating upgrade on same network.I know this is a provider issue but when I ordered the phone the website said it was easy with an upgrade and that all I had to do was to provide my old number!”

Helpful Report

(Apple IPhone 6 32GB Space Grey) - Posted 8 years ago

Hello, we’re really pleased to hear your parcel arrived in good time, we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us. We're sorry to hear that activating your upgrade was not as easy as it should be and hope this has all been resolved with your network provider for you. Thanks again for your time, it’s greatly appreciated. Leona|Mobiles.co.uk Customer Support team

Posted 8 years ago

“Because carphone warehouse and yourself need to get togather to find out want each other doing”

Helpful Report

(Samsung Galaxy S7 Gold) - Posted 8 years ago

Hello Wayne, Thank you for your review and for taking the time to speak with me today. As advised this will be looked into further, do not hesitate to contact us if you have any further queries. Kind regards, Leona|Mobiles.co.uk Customer Support team.

Posted 8 years ago

“I tried to order an iphone 7 on line but after trying for over half an hour to complete the buying process i had to give up. it proved impossible to verify that i wasn't a robot. i received an email saying that all my details had been saved and could be used when i logged in using the email link. unfortunately when i tried the next day the link just sent me to the Mobiles.co.uk site where i had to find a phone and start the buying process again. i gave up and called, the buying process then only took a few minutes with the salesman who was very good at his job.”

Helpful Report

(Apple IPhone 7 32GB Silver) - Posted 8 years ago

Hello Alastair, I’m sorry to hear you were having issues ordering from our website but glad we managed to process your order in the end. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The delivery of my mobile was exceptional, the after care service of which I did have a reply to my e-mail but when I queried what had been said I have heard nothing !”

Helpful Report

(Samsung Galaxy S8 Midnight Black) - Posted 8 years ago

Hello Jackie, We’re really pleased to hear you’re happy with the deal you ordered however, we’d like to apologise for issues you faced when emailing us. In most cases email replies drop into customers spam folders so would recommend you double check. If you still haven’t received a reply from us please let us know. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Good offers and polite stuff, though I felt my needs were not met when dealing with issues arisen from my faulty mobile phone bought from them”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 8 years ago

Hello Maria, we're sorry to hear your handset was faulty and hope this has now been resolved for you. Thanks for taking the time to leave your review, it’s greatly appreciated. Leona | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Had to take out 2 contracts as first one they sent a locked phone and expected me to wait over a week for a replacement.. so I took out a 2nd contract and that worked beautifully!”

Helpful Report

(Apple IPhone 7 32GB Black) - Posted 8 years ago

Hello Ashton, we’re sorry to hear your first order wasn't as expected and hope you're now enjoying your new gadget. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Leona | Mobiles.co.uk Customer Support team

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Mobiles.co.uk Reviews