Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,753 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was prompt and item delivered in a timely manner, however I purchased upgrade via cashback site and it didn't track, so now I have the hassle of having to submit a manual claim”

Helpful Report

(Apple IPhone 7 Plus 32GB Rose Gold) - Posted 8 years ago

Hello Karen, We’re really pleased to hear your parcel arrived in good time, we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Leona |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Good deal, easy to set up, however the phone was not delivered when promised.”

Helpful Report

(Apple IPhone 7 32GB Rose Gold) - Posted 8 years ago

Hello Nicola, we’re really pleased you’re happy with the service we provide. I understand that it can be very disappointing when your handset doesn't arrive on time and we really apologise for any inconvenience that it caused. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The Samsung A3 is faulty and I am awaiting the outcome at the moment so I cannot give a a true rating”

Helpful Report

(Samsung Galaxy A3 2016 Gold) - Posted 8 years ago

Hello Neil, I am sorry to hear that your Samsung A3 is faulty; if you haven't already, please call us on 01509 615 474 and we will be happy to help. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Overall the staff member on the phone was friendly, and the phone arrived very fast, the next day. But it came with absolutely no instructions on what I was supposed to do next. The phone number on the receipt was so tiny (font 7 I think) that I didn't see it for two days. The only information the staff member gave me was to phone O2 when the phone arrived. but when I did even O2 seemed confused. Took me two calls to O2 and one visit to the store to get the new phone up and running. All this time could have been saved with a A4 sheet with clear instructions on what to do to transfer from my old company Vodafone to the new one. My other big issue with them is that I have now found out they have charged me £4.70 for the phone call to buy a contract from them. In other words they are making money from me both ways, from the monthly contract, AND from the phone call to get the contract. What a bloody cheek. Other than that I have no issues with them.”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 8 years ago

Hello, we’re really pleased you’re happy with the customer service team, but I am sorry to hear that you had so much trouble getting your handset set up. If you need to call us again, please use our local rate number 01509 615 474 and we'll be happy to help. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“to completed for a old man so I sent it back not recived my refund yet raydurrant@yahoo.co.uk”

Helpful Report

Posted 8 years ago

Hello Ray, Thank you for your review. I am sorry to hear that you haven't received your refund yet; It will arrive by cheque within a maximum of 28 working days. If you don't receive your cheque after this point in time, please call us on 01509 615 474 and we will be happy to help.

Posted 8 years ago

“You delivered the phone quickly; thats it”

Helpful Report

(Samsung Galaxy S7 Edge Silver) - Posted 8 years ago

Hello Julie, we’re really pleased you’re happy with the speed of your delivery, but could you provide us with more information on how we would improve our service further please? Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Sent it back not had money yet”

Helpful Report

Posted 8 years ago

Hello Ray, I am sorry to hear that you've decided to return your handset. If you don't receive your refund, please call us on 01509 615 474 and we will be happy to help. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Offered a good deal on the new phone and delivery was berry efficient”

Helpful Report

(Apple IPhone 7 32GB Black) - Posted 8 years ago

Hello, At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Ryan |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Delivery fantastic!! Have never received sim card.”

Helpful Report

Posted 8 years ago

Hello Michelle, we’re really pleased you’re happy with the delivery of your handset. I am sorry that it didn't come with a SIM card, but if you call your network provider they will be happy to send a replacement to you. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Sent a broken phone and then told me it would take a week to get a replacement. Worst customer service practices.”

Helpful Report

(Apple IPhone 7 128GB Jet Black) - Posted 8 years ago

Hello Abdul, I am really sorry to hear that your handset is faulty, but we will get the replacement to you as soon as possible. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Delivery of the phone very good but when calling customer service I was on hold for at least 15 minutes.”

Helpful Report

(Apple IPhone 7 32GB Rose Gold) - Posted 8 years ago

Hello, We’re really pleased to hear your parcel arrived in good time, we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Ryan |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Excellent service with great deals and delivery however I am in communication with Vodafone as it won't let me enter my old number after the port in settings. Hopefully the handset is not faulty. If so I will be in touch.”

Helpful Report

(Apple IPhone 7 32GB Black) - Posted 8 years ago

Hello, we’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“It was easy, and literary the cheapest contract I have found. I have got the phone the next day and it works fine. However, the packaging was not sufficient to protect the product (It was an over £500 phone) and the box was all battered. Also, I am not sure if it was a 'new phone' as the seal was off (if there was any), and the protective film which was attached on the phone did not seem right (some air bubbles etc) and I could clearly see some finger marks on the instruction paper. So I think it was a customer return. but the phone works fine and I did not make a fuss as it's a christmas time and I wouldn't think I would have a replacement in time.”

Helpful Report

(Sony Xperia XZ Blue) - Posted 8 years ago

Hello Yoshitada, we’re really pleased you’re happy with the service we provide, but I am sorry to hear that your handset box was damge. If there is any issues with the phone, please call us and we will be happy to exchange the handset.Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Good deals, but communication could be better”

Helpful Report

(Apple IPhone SE 16GB Space Grey) - Posted 8 years ago

Hello Andrew, we’re really pleased you’re happy with the great deals that we offer, but could you provide us with more information how we could improve our communication so we can improve our processes. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“All fine, then received email stating I need to contact you for more details. 15 mins waiting on hold to my cost to find out order had been processed but do I want to buy accessories!!! SCAM.”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 8 years ago

Hello, I am really sorry to hear that you receive an unnecessary email from us asking you to call us. I will pass this feedback on to make sure that this doesn't happen again. Thanks for taking the time to leave review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“DPD are the worst courier group in the UK and mobiles.co.uk should stop using them. I've had three bad experiences with them and it would put me off buying from Mobiles if they'll use DPD as couriers.”

Helpful Report

(Nokia 108 Black) - Posted 8 years ago

Hello Ndu, I am really sorry to hear about the bad experience you've received. I will pass this feedback on to made sure this doesn't happen again. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Best price for my mobile phone and very fast delivery, could not fault service and saved some money too :) However after opening up the package I found there was no SIM card included, so not happy about that!!”

Helpful Report

(Samsung Galaxy S6 32GB Black) - Posted 8 years ago

Hello Fred, At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Ryan |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Was happy with the time I got phone just not with the deal as I clicked free gift n it never went through so told me I need to choose another tariff wen the same phone tarrif and price is still there with the free gifts”

Helpful Report

(Apple IPhone 6s 16GB Silver) - Posted 8 years ago

Hello Doreen, we’re really pleased you’re happy with the your phone. If you call us on 01509 615 474 we will be happy to look into your order and see what can be done about the gift that wasn't added. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Price, communications and speed of delivery were all good”

Helpful Report

(Apple IPhone SE 16GB Rose Gold) - Posted 8 years ago

Hello David, Everything about our business is tailored to our customer’s needs, from the different offers available on our phone contracts to our friendly approach. Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Giving me the contract but I wanted and delivery sometime”

Helpful Report

(Samsung Galaxy J3 2016 Gold) - Posted 8 years ago

Hello Katie, At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Ryan |Mobiles.co.uk Customer Support team

Posted 8 years ago

Mobiles.co.uk is rated 4.7 based on 37,753 reviews