Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,753 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the wrong phone, however customer services were able to arrange a collection and re deliver upon receipt of the new handset”

Helpful Report

(Apple IPhone 6s 32GB Rose Gold Refurb) - Posted 8 years ago

Hello, Thank you for taking time to leave your review. I'm sorry to hear you didn't receive what you ordered and am glad this was resolved promptly with our Customer Support team. I hope you’re enjoying your new gadget. Thanks again for your time, it’s greatly appreciated. Leona|Mobiles.co.uk Customer Support team

Posted 8 years ago

“Quick secure delivery, good discount on phones. Some details on what to do next re setting up your account or if you want to transfer your number etc would be handy in with the packaging but so far impressed with the phone and service. I liked getting the email updates on the order too.”

Helpful Report

(Apple IPhone 7 32GB Rose Gold) - Posted 8 years ago

Hello, Thank you for your review. We’re really pleased to hear you’re happy with the deals we offer. Your feed back is very important to us and we’ve taken your comments on board and will look into providing more detailed documentation in the near future. Thanks for taking the time to leave your review, its greatly appreciated. Chris |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Not happy unsatisfied more like”

Helpful Report

(Samsung Galaxy Core Prime Silver) - Posted 8 years ago

Hello, Sorry to hear you’re unsatisfied with your purchase. I’d like to discuss this with you in greater details. Please confirm a suitable time to call. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris |Mobiles.co.uk Customer Support team

Posted 8 years ago

“The lady who I gave the order to was great but I am having a lot of trouble trying to get my old phone throu to my new phone.”

Helpful Report

(Apple IPhone SE 32GB Rose Gold) - Posted 8 years ago

Hello Sheila, Thank you for your review. I tried to contact you today however you were unable to discuss your review with me. I’m sorry to hear you are having issues transferring your old number to the new contract this process is dealt with by your network provider. You’ll have to supply your PAC code to the new network and they will organise the transferral. Thanks for taking the time to leave your review. Kind regard, Chris |Mobiles.co.uk Customer Support team

Posted 8 years ago

“I had the phone quick, then everything went down hill, I know it's not the fault of mobiles.co.uk, when the network causes more hassle, 3 days to port my number. Sadly i will reconsider using them to upgrade next time. (Only because of the network)”

Helpful Report

(Apple IPhone 7 Plus 32GB Black) - Posted 8 years ago

Hello, Thank you for your review. We’d like to apologise for any delays you experienced when porting with the network. Unfortunately, we don’t have any control over this process but hope you’re enjoying your handset. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Very quick delivery but.....I thought I'd upgraded but actually I'd taken out completely new contract & it's extremely difficult to get my original number transferred to the new phone. Not happy about that.”

Helpful Report

(Apple IPhone 6s 32GB Space Grey) - Posted 8 years ago

Hello Michael, I'm sorry to hear that you received a new contract isn't of the upgrade you were expecting. When placing an order through our website, you have to choose the upgrade tariffs otherwise it will be a new contract. We do ask for an existing number, but it states that this is only for the credit check and not to keep your number. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The price and customer service were good”

Helpful Report

(Apple IPhone 6s 32GB Space Grey) - Posted 8 years ago

Hello, we’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Good deal.”

Helpful Report

(Apple IPhone SE 64GB Space Grey) - Posted 8 years ago

Hello Paul, At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Ryan |Mobiles.co.uk Customer Support team

Posted 8 years ago

“When my phone finally arrived after 16 days, although I was initially told it would be 5!”

Helpful Report

(Apple IPhone 7 32GB Rose Gold) - Posted 8 years ago

Hello, I'm sorry to hear that it took so long for you to receive your handset. If you do need any further assistance, please call us on our local rate number 01509 615 474 between Monday-Friday 09:00-20:00 and Saturdays 09:30-18:00. Thanks for taking the time to leavea review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Very pleased with my Google Pixel, amazing camera. Quick delivery. Only negative is I was led to believe I would have NOW TV included but no”

Helpful Report

(Google Pixel 32GB Quite Black) - Posted 8 years ago

Hello Victoria, we’re really pleased you’re happy with your new phone. I am sorry to hear that you didn't receive Now TV with your order, it's only included with Vodafone Red Value plans. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Everything started off great ordered my phone and arrived the next day , felt I got a good deal on the phone. But when I looked at my bank account I saw I had been overcharged for the phone and had to call up twice to get it amended but this will take 28 days for me to receive my refund which is far too long to say they took the money out the next day, so out of pocket overall and not impressed with that side of the company.”

Helpful Report

(Apple IPhone 7 32GB Rose Gold) - Posted 8 years ago

Hello Amanda, We’re really pleased to hear your parcel arrived in good time, we hope you’re enjoying your new gadget. We're sorry to hear you were charged incorrectly, once you've passed your 14 day cooling off period a member of our Customer Support team will be incontact to arrange your refund which will take 5 working days. Leona |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Very quick delivery and lots of detailed communication”

Helpful Report

(Apple IPhone 6s 32GB Rose Gold) - Posted 8 years ago

Hello Sarah, We pride ourselves on our speed of service and delivery, ensuring that every moment you spend with us is as easy and as smooth as possible. We’re really pleased to hear your phone arrived in good time and just wanted to say a big thanks for taking time out of your busy day to leave such a positive review. We hope you’re enjoying your new gadget. Leona |Mobiles.co.uk Customer Support team

Posted 8 years ago

“They didn't, phone didn't arrive for 3 days, trying to contact DPD virtually impossible,contacted Mobiles.co not much better.”

Helpful Report

(Apple IPhone 6s 32GB Gold) - Posted 8 years ago

Hello Martin, Sorry to hear you had issues with your delivery. I hope everything is all sorted now, if you are still having issues please call our Customer Support team on 01509615474 who'll be happy to help resolve this for you. Leona | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Very happy with my new phone”

Helpful Report

(Apple IPhone 7 Plus 32GB Rose Gold) - Posted 8 years ago

Hello Rose, we’re really pleased you’re happy with your new phone. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“A bit disappointed with the rebate process not at all probably explained and the fact that £26.50 = £22 month only after I download my bills at requires intervals throughout the contract ! 😡”

Helpful Report

(Apple IPhone SE 64GB Space Grey Refurb) - Posted 8 years ago

Hello Gavin, we’re really sorry that you weren't happy with the services we've provided. Could you provide me with more information on how we could have made your experience 5*? Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The order was swift and easy with friendly customer service. Unfortunately my new phone was faulty and had to be sent back.”

Helpful Report

(Apple IPhone SE 64GB Rose Gold Refurb) - Posted 8 years ago

Hello We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. We’re so pleased to hear our approach works and your personal experience reflects the level of service we would expect all of our customers to receive. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Price and clarity of bundle.”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 8 years ago

Hello Charlotte, At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Ryan |Mobiles.co.uk Customer Support team

Posted 8 years ago

“They was ok”

Helpful Report

(Apple IPhone 7 32GB Black) - Posted 8 years ago

Hello, we’re really pleased you’re happy with the service we provide, please let me know how we could have improved your experience to make it 5*. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Gave a good deal on a new contract.”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 8 years ago

Hello, At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Ryan |Mobiles.co.uk Customer Support team

Posted 8 years ago

“I ordered 4 phones but have only received 2. The sales guy told me he would call me the same afternoon that I placed the order to let me know if I could have 4 phones - I told him if I couldn't have 4 then I didn't want any as they are for my business. Disappointed therefore to only receive 2 phones the next day. Tried calling a couple of times following day but couldn't get to speak to anyone - on hold for ages and gave up.”

Helpful Report

(Apple IPhone SE 16GB Space Grey) - Posted 8 years ago

Hello Robert, I'm sorry to hear you've only recieved 2 of your orders. Please call our Customer Support team on 01509615474 so we can ensure you get what you want. Kind regards, Leona | Mobiles.co.uk Customer Support team

Posted 8 years ago

Mobiles.co.uk is rated 4.7 based on 37,753 reviews