Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,950 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,950 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not Mobiles fault, but order was sent to wrong address by DPD, trouble was even though I told mobiles this within 5 minutes , they could do nothing, as I was not around for the next 5 days I cancelled my order and waiting for refunds, which as normal take time, and none of this was my fault, would be nice if someone apologied and contacted me, but nothing”

Helpful Report

(Samsung Galaxy S9 Black) - Posted 7 years ago

Hi Steven, We can understand how you must be feeling and would like to check the progress of your refund for you; please could you contact us at Reviews@mobiles.co.uk We'll need a copy of your review, your full name, address including postcode, mobile number and email address. Thanks, Michelle Mobiles.co.uk

Posted 7 years ago

“Unfortunately I am having trouble with my new purchase and will have to return and sadly be without a phone till a replacement is sent”

Helpful Report

(Apple IPhone XR 64GB Blue Refurbished) - Posted 7 years ago

Hi Stephen, We can understand how you must be feeling, on some occasions handsets may develop a fault; if you are within the first 30 days we can arrange an exchange for you. Please contact us at Reviews@mobiles.co.uk if you would like some help arranging an exchange for you. Thanks Michelle

Posted 7 years ago

“The sales person was very polite but there was this rush to get through everything and being older I wud have liked them to speak a little slower plus there was so much background noise difficult to hear anyway. The billing and cash back scenario was not explained at all and having been with three network for 10 year this very scary for me and I am terrified not going to send the right bill and I will lose out.”

Helpful Report

(Honor 10 Lite 64GB Blue) - Posted 7 years ago

Hello Susan Thanks for your review. I’m sorry for the confusion with your order, please update this review with your Order ID so I can locate your account and give you a call to help with your cashback queries. Kind regards Amy – Customer Support team

Posted 7 years ago

“Good purchase and happy with Mobiles.co.uk. The bad sad is the Delvery service (DPD Company). The Deliver man DID NOT KNOCK at the door and pretends that we were not at home.He took a picture to show the evidence he went at the address and run away.So they rearrange a delivery the next day. We put a Yellow Paper at big as A4 Size sheet asking to deliver at the next door (Because We were Monday and working) so our neighbor looked after the delivery. The Deliver man did not see the A4 Yellow sign on the door and were deliver the parcel at wrong door. Lucky us our neighbor watched out the window and could cacth the DPD Deliver man. Over all, Mobiles.co.uk must change their partner for the delivery.”

Helpful Report

(Sony Xperia XZ3 Green) - Posted 7 years ago

“Good service Brilliant phone cannot access the website Contracts not explained properly”

Helpful Report

(Samsung Galaxy S9 Purple) - Posted 7 years ago

“The tamper seal had been opened on my "new" phone and a different one put on top of it. What's all that about? The phone looked ok so I accepted it. Would they be as accomodating if I opened a seal then put my own sticker on it if I was to return it. I think not?”

Helpful Report

(Samsung Galaxy Note 9 128GB Ocean Blue) - Posted 7 years ago

“mobiles.vo.uk did OK Not so o2, however; cancelled my ‘swap your number to us’ -they cancelled that for some reason, didn’t bother telling me until I got I touch. Then, my .75gb shows as 35gb on their app & im supposed to take their world that it really is 75. o2, never again”

Helpful Report

Posted 7 years ago

Hello Neil Thanks for your review. I’m really sorry to hear about the issues you’ve had with O2; I understand the disappointment this would cause. If there’s issues regarding your data allowance, the extra data will show in your monthly add-on’s and extra’s as ‘Snacking’. Kind regards Grace Mobiles.co.uk Customer Support team

Posted 7 years ago

“Very hard to get in touch with, waited ages on a premium rate call. No clear contact info on website, just this number. No email address unless you're a registered customer, but my orders went a bit wrong on their system meaning I couldn't register at first. All in all not great so far.”

Helpful Report

(Apple IPhone XR 64GB Blue) - Posted 7 years ago

Hi Amanda Thanks for your review. I’m sorry to hear that you had a poor introduction to our company and had an extensive wait to reach us by phone. I hope the issue surrounding your order has now been fixed and you’ve received your phone. Please accept my apology for any disappointment caused. Kind regards Grace | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Mobiles.co.uk 5 stars DPD the delivery company 1 star Thus 3 stars overall.”

Helpful Report

(Apple IPhone XR 64GB Blue) - Posted 7 years ago

“Poor battery drain”

Helpful Report

Posted 7 years ago

Hello Austin Thanks for your review. I’m sorry to hear that you’re having issues with your battery; I appreciate the disappointment and inconvenience this would cause. I’d kindly ask that you update your review with your order ID reference so I can locate your account to support further. Kind regards, Grace | Mobiles.co.uk Customer Support team

Posted 7 years ago

Hello Austin Thank you for your review. I'm sorry to hear that your battery life isn't lasting as long as you'd hoped. If you're within the first 30 days from delivery then we'd be able to exchange the phone for you, alternatively you can take your phone to any Carphone Warehouse store to arrange a repair. Kind regards Grace | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Phone arrived the following day. Was told it was really easy to swap all data over but I had terrible problems even Carphone Warehouse took 6 visits and nearly 2 weeks to sort. Used all my data allowance downloading despite having twice as much from previous . Told I could get 6 months free music but only offered 3. Ist bill nearly twice my normal bill despite being told a few pounds more. Happy with my phone now it’s all sorted”

Helpful Report

Posted 8 years ago

Hello Pauline, Thank you for your review. There are a few issues here we’d like to discuss with you further. Please expect our call shortly. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“It's early days let's see how you respond when and if I need you.......................................................................”

Helpful Report

Posted 8 years ago

“Didn't get £10 discount when placing order wit discount code”

Helpful Report

(Apple IPhone 8 64GB Gold) - Posted 8 years ago

“The deal was good, initial response, information and delivery was prompt and comprehensive. However the continued and repeated misinformation about the number retention "migration" procedure from an Orange account to an EE account, contradicting your own website information, was both frustrating and irritating. This was especially so when a simple five minute call to EE customer support immediately enabled the migration to proceed without the hassle involved in porting out to O2 or Vodafone and then porting back to EE.”

Helpful Report

(Apple IPhone SE 32GB Gold) - Posted 8 years ago

Hello Colin Thanks for your review, and providing feedback on your experience. It’s disappointing to hear the information we've provided, differs to that confirmed by EE directly. I’ll be sure to pass on your comments for further investigation, so we can update any communication provided on our website and by our team. Thanks for taking the time to bring this to our attention. Rebecca | Mobiles.co.uk Customer Support team

Posted 8 years ago

“despatched phone quickly, but rescinded on a special offer”

Helpful Report

Posted 8 years ago

Hello, and thanks for your review. It’s disappointing to hear you were unable to benefit from one of our special offers. If this is something you’d like to discuss further, please kindly provide me with your order ID reference so I can locate your account. Rebecca | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Well it hasn't yet still waiting on my phone it keeps getting delayed starting to worry now . Wondering if I can cancel and get my money back”

Helpful Report

(Samsung Galaxy S8 Midnight Black) - Posted 8 years ago

Hello Colin Thanks for your review. I’m sorry to hear there was a delay in your new phone arriving. If this matter hasn’t yet been resolved, please update your review to advise and I’ll be happy to investigate this further. I hope you’ll accept my apologies for the delay in getting back to you. Rebecca | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I wasn’t overly happy”

Helpful Report

(Apple IPhone 8 64GB Gold) - Posted 8 years ago

Hello, Thank you for your review and for accepting my call today. I’m sorry again about your experience. If you have any further feedback following our call it be great if you could share this Thanks for taking the time to leave your review and for staying with us. Roshni | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Phone support is acceptable, but follow up information via email is near non-existant. Following my query I have received one email, yet no responses to the questions asked in return. Chargeable phone line to call customer services too... Hoping that my account is rolled up quickly.”

Helpful Report

(Samsung Galaxy S8 Plus Midnight Black) - Posted 8 years ago

Hello Paul, I’m sorry to hear your query has yet to be resolved. I’ll be in contact with you shortly. Thanks for taking the time to leave your review and for staying with us. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Good, no sales talk, only about the mobile I was buying, phone delivered within 14hrs hours after purchase,Excellent”

Helpful Report

(Samsung Galaxy S8 Midnight Black) - Posted 8 years ago

Hello Alfred, We pride ourselves on our speed of service and delivery, ensuring that every moment you spend with us is as easy and as smooth as possible. We’re really pleased to hear your phone arrived in good time and just wanted to say a big thanks for taking time out of your busy day to leave such a positive review. We hope you’re enjoying your new gadget. Lox | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Sim card sent with phone was not known in 02 system. Had to go to 02 shop 2 get a new SIM card.”

Helpful Report

(Samsung Galaxy S8 Plus Orchid Grey) - Posted 8 years ago

Hello, Thank you for your review. Sorry to hear you had difficulties with your SIM card. We’ll be in contact with you shortly to discuss this further. Roshni | Mobiles.co.uk Customer Support team

Posted 8 years ago

Mobiles.co.uk is rated 4.7 based on 37,950 reviews