Name: Mobiles.co.uk
Rating: 4.70

“The tamper seal had been opened on my "new" phone and a different one put on top of it. What's all that about? The phone looked ok so I accepted it. Would they be as accomodating if I opened a seal then put my own sticker on it if I was to return it. I think not?”

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(Samsung Galaxy Note 9 128GB Ocean Blue) - Posted 6 years ago

“mobiles.vo.uk did OK Not so o2, however; cancelled my ‘swap your number to us’ -they cancelled that for some reason, didn’t bother telling me until I got I touch. Then, my .75gb shows as 35gb on their app & im supposed to take their world that it really is 75. o2, never again”

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Posted 6 years ago

Hello Neil Thanks for your review. I’m really sorry to hear about the issues you’ve had with O2; I understand the disappointment this would cause. If there’s issues regarding your data allowance, the extra data will show in your monthly add-on’s and extra’s as ‘Snacking’. Kind regards Grace Mobiles.co.uk Customer Support team

Posted 6 years ago

“Very hard to get in touch with, waited ages on a premium rate call. No clear contact info on website, just this number. No email address unless you're a registered customer, but my orders went a bit wrong on their system meaning I couldn't register at first. All in all not great so far.”

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(Apple IPhone XR 64GB Blue) - Posted 6 years ago

Hi Amanda Thanks for your review. I’m sorry to hear that you had a poor introduction to our company and had an extensive wait to reach us by phone. I hope the issue surrounding your order has now been fixed and you’ve received your phone. Please accept my apology for any disappointment caused. Kind regards Grace | Mobiles.co.uk Customer Support team

Posted 6 years ago

“Mobiles.co.uk 5 stars DPD the delivery company 1 star Thus 3 stars overall.”

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(Apple IPhone XR 64GB Blue) - Posted 6 years ago

“Poor battery drain”

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Posted 6 years ago

Hello Austin Thanks for your review. I’m sorry to hear that you’re having issues with your battery; I appreciate the disappointment and inconvenience this would cause. I’d kindly ask that you update your review with your order ID reference so I can locate your account to support further. Kind regards, Grace | Mobiles.co.uk Customer Support team

Posted 6 years ago

Hello Austin Thank you for your review. I'm sorry to hear that your battery life isn't lasting as long as you'd hoped. If you're within the first 30 days from delivery then we'd be able to exchange the phone for you, alternatively you can take your phone to any Carphone Warehouse store to arrange a repair. Kind regards Grace | Mobiles.co.uk Customer Support team

Posted 6 years ago

“Phone arrived the following day. Was told it was really easy to swap all data over but I had terrible problems even Carphone Warehouse took 6 visits and nearly 2 weeks to sort. Used all my data allowance downloading despite having twice as much from previous . Told I could get 6 months free music but only offered 3. Ist bill nearly twice my normal bill despite being told a few pounds more. Happy with my phone now it’s all sorted”

Helpful Report

Posted 7 years ago

Hello Pauline, Thank you for your review. There are a few issues here we’d like to discuss with you further. Please expect our call shortly. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“It's early days let's see how you respond when and if I need you.......................................................................”

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Posted 7 years ago

“Didn't get £10 discount when placing order wit discount code”

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(Apple IPhone 8 64GB Gold) - Posted 7 years ago

“The deal was good, initial response, information and delivery was prompt and comprehensive. However the continued and repeated misinformation about the number retention "migration" procedure from an Orange account to an EE account, contradicting your own website information, was both frustrating and irritating. This was especially so when a simple five minute call to EE customer support immediately enabled the migration to proceed without the hassle involved in porting out to O2 or Vodafone and then porting back to EE.”

Helpful Report

(Apple IPhone SE 32GB Gold) - Posted 7 years ago

Hello Colin Thanks for your review, and providing feedback on your experience. It’s disappointing to hear the information we've provided, differs to that confirmed by EE directly. I’ll be sure to pass on your comments for further investigation, so we can update any communication provided on our website and by our team. Thanks for taking the time to bring this to our attention. Rebecca | Mobiles.co.uk Customer Support team

Posted 7 years ago

“despatched phone quickly, but rescinded on a special offer”

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Posted 7 years ago

Hello, and thanks for your review. It’s disappointing to hear you were unable to benefit from one of our special offers. If this is something you’d like to discuss further, please kindly provide me with your order ID reference so I can locate your account. Rebecca | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Well it hasn't yet still waiting on my phone it keeps getting delayed starting to worry now . Wondering if I can cancel and get my money back”

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(Samsung Galaxy S8 Midnight Black) - Posted 7 years ago

Hello Colin Thanks for your review. I’m sorry to hear there was a delay in your new phone arriving. If this matter hasn’t yet been resolved, please update your review to advise and I’ll be happy to investigate this further. I hope you’ll accept my apologies for the delay in getting back to you. Rebecca | Mobiles.co.uk Customer Support team

Posted 7 years ago

“I wasn’t overly happy”

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(Apple IPhone 8 64GB Gold) - Posted 7 years ago

Hello, Thank you for your review and for accepting my call today. I’m sorry again about your experience. If you have any further feedback following our call it be great if you could share this Thanks for taking the time to leave your review and for staying with us. Roshni | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Phone support is acceptable, but follow up information via email is near non-existant. Following my query I have received one email, yet no responses to the questions asked in return. Chargeable phone line to call customer services too... Hoping that my account is rolled up quickly.”

Helpful Report

(Samsung Galaxy S8 Plus Midnight Black) - Posted 7 years ago

Hello Paul, I’m sorry to hear your query has yet to be resolved. I’ll be in contact with you shortly. Thanks for taking the time to leave your review and for staying with us. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Good, no sales talk, only about the mobile I was buying, phone delivered within 14hrs hours after purchase,Excellent”

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(Samsung Galaxy S8 Midnight Black) - Posted 7 years ago

Hello Alfred, We pride ourselves on our speed of service and delivery, ensuring that every moment you spend with us is as easy and as smooth as possible. We’re really pleased to hear your phone arrived in good time and just wanted to say a big thanks for taking time out of your busy day to leave such a positive review. We hope you’re enjoying your new gadget. Lox | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Sim card sent with phone was not known in 02 system. Had to go to 02 shop 2 get a new SIM card.”

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(Samsung Galaxy S8 Plus Orchid Grey) - Posted 7 years ago

Hello, Thank you for your review. Sorry to hear you had difficulties with your SIM card. We’ll be in contact with you shortly to discuss this further. Roshni | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Haven’t, still waiting for a phone I ordered 5 days ago it’s been lost and rather than send a replacement I just have to wait until it’s found”

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(Apple IPhone 8 64GB Gold) - Posted 7 years ago

Hello, Thank you for your review. I am sorry to hear that your handset has been lost during delivery. We will either provide you with the handset if it's found or send a replacement to you if it's not. Kind Regards, Ryan | Mobiles.co.uk Customer Support team

Posted 7 years ago

“i buy s8+ with O2, but i cant find the way to claim my free samsung VR. please email me how to get it.and is that free.”

Helpful Report

(Samsung Galaxy S8 Plus Coral Blue) - Posted 7 years ago

Hi Zhibin, Thanks for your review. I’ve sent you an email how to claim for your free VR Headset. We hope you’re enjoying your new phone. Roshni |Mobiles.co.uk Customer Support team

Posted 7 years ago

“Delivery of phone was great, however the company did not arrange transfer of old number to new SIM as promised during purchase”

Helpful Report

(Samsung Galaxy S8 Midnight Black) - Posted 7 years ago

Hi Mark, We’re really pleased to hear your parcel arrived in good time. The order you have placed is for a new contract rather than an upgrade, this means a new line has been connected, therefore creating a new mobile number. EE are unable to transfer existing numbers to new accounts however, you can port your mobile number to a pay as you go SIM card from a different network provider such as O2 and then port back into EE. Roshni | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Helpful staff but slow to process refunds.”

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Posted 7 years ago

Hello Simon, We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. We’re so pleased to hear our approach works and your personal experience reflects the level of service we would expect all of our customers to receive. I am sorry to hear that you're still waiting for your refund, we will get it to you as soon as possible. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan |Mobiles.co.uk Customer Support team

Posted 7 years ago

“The staff were helpful and the phone was delivered promptly. I upgraded the phone and was told I couldn't pay an upgrade cost but would need to pay a new larger full amount with the original payment refunded. Sadly I'm still waiting for the original payment to be refunded. After chasing it up I'm told it could take 14 days, that's very slow and bit poor.”

Helpful Report

(Apple IPhone 8 256GB Space Grey) - Posted 7 years ago

Hello Simon, We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. We’re so pleased to hear our approach works and your personal experience reflects the level of service we would expect all of our customers to receive. I am sorry to hear that you're still waiting for your refund, we will get it to you as soon as possible. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan |Mobiles.co.uk Customer Support team

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews