Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,752 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The phone was good, but I had to change my phone number, which I didn’t want to do, so I sent it back.”

Helpful Report

Posted 5 years ago

Hi Jody, We are sorry to hear you had sent the phone back as you had to change your number. If it was a new contract you had taken out then a new number and sim is sent to you, however, if you take out an upgrade deal then you stay with the same number. Should you like to discuss this further, please email us at Reviews@mobiles.co.uk and we will look into this. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“OK but nothing to set them apart from other merchants. They did not honour the delivery date I selected when I ordered”

Helpful Report

Posted 5 years ago

Hi David, We are sorry to hear your handset had not been delivered at the time it was promised. Sometimes orders can be delays depending on how long the actual order takes to get accepted or how busy it is in the warehouse. If you would like us to look into this further, then please email us on Reviews@mobiles.co.uk. We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Phone is good. Claiming the free gift (samsung watch) isn't straight forward it can take up to 45days..”

Helpful Report

Posted 5 years ago

Hi Steven, We can confirm the free watch promotion is ran by Samsung, once you have submitted your claim Samsung will contact you within 7 days to confirm the status of your claim. https://www.samsung.com/uk/watch-active-offer/ Regards, Michelle

Posted 5 years ago

“When I ordered my new Phone they were great couldn't do enough. I had reason to ring on day my phone was being delivered I couldn't make myself understood three people later got what I required. Over all good company Samsung S6 plus & this new one Samsung Note 10 plus. I would recomend to friends.”

Helpful Report

Posted 5 years ago

“Delivery was outstanding but the network was worse cause it took me 6th days to get the service after visited the store in town. This was my worse experience so far.”

Helpful Report

Posted 5 years ago

We have been experiencing a few delays with Vodafone connections; if you are still having problems, please email us at trustpilot@mobiles.co.uk. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I have had my phone a week and still no connection! However phone arrived on time and was as described. Looking forward to be able to use it some time next week when they say the issue will be resolved”

Helpful Report

Posted 5 years ago

Hi, we are aware that some Vodafone connections are taking a little longer than expected to activate, we are sorry for any inconvenience that has been caused. Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“I was contacted by Mobile.co.uk - the deal for a refurbished phone that was originally offered looked OK compared to an new phone deal. However I was contacted later in the evening to say the deal offered to me had expired. I had to pay an extra £35 upfront - I agreed in a rush as I did not want to go through the hassle of keeping the same number. I was given the option to cancel. The phone was delivered as promised but there were no accessories, not eve the adapters to transfer data from my old phone and no sim tray removal pin. Luckily I had these from previous phone. There were no earphones or wireless ear pods. I also order the essential bundle pack which had the wrong screen protector. Overall it has cost me nearly as much as a new phone deal. I will not buy a refurbished phone again because of missing accessories. I am happy with phone itself and I have used Mobiles.co.uk for many years and hopefully carry on using them.”

Helpful Report

Posted 5 years ago

Hi Sohan, most refurbished stock is due to change-of-mind returns, where a customer has sent the phone back during their cooling off period. Returned items cannot be sold as new, so we offer these as refurbs. Occasionally of course, handsets may be returned to us due to a slight manufacturer’s fault. In these cases, the phones will be inspected by qualified technicians, who carry out extensive checks and tests until all faults are fixed. Due to the nature of refurbished mobile phones, the original accessories can’t be guaranteed. As the item may have been handled already, we don’t include accessories such as earphones for hygiene reasons. Thanks, Michelle Mobiles.co.uk

Posted 5 years ago

“initially I was really pleased with the level of knowledge and advice. however, subsequently the advice given was not complete and caused a few problems so what would have been excellent is now acceptable. sorry it all turned a bit challenging.”

Helpful Report

Posted 5 years ago

“Delivery 5 ⭐️, but 5 days on & I still have no service ☹️ . Had a 22 mile round trip to Vodafone only to be told mobiles.co.uk had not activated the sim , spent 20 minutes on the phone with customer service, promised I’d be up & running within 48 hrs . NOT . Just rang again & head office need to give permission for a new sim to be sent out , you’ve guessed... within 48hrs !!! TBH , did use them last time & it was smooth as clockwork. Fingers crossed it’s sorted soon.”

Helpful Report

Posted 5 years ago

“Phone arrived on time. However diapoointed as when i put the sim card in to use the phone, i had no service. After phoning the network provider i was informed that it would take 3-5 days to connect. The paperwork i received gave me the impression it would work immediately. Not the phone provider’s fault i guess, more the network provider. Still using my old phone for now”

Helpful Report

(Apple IPhone 7 32GB Silver) - Posted 5 years ago

Hi, We are sorry to hear about the issues you are experiencing, please contact us at Reviews@mobiles.co.uk We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“Misleading free gifts”

Helpful Report

Posted 5 years ago

Hi there, We can see that your order does have a gift attached; if you require further help please do contact us at Reviews@mobiles.co.uk. Thanks Michelle Mobiles.co.uk

Posted 5 years ago

“Everything was good, starting from the order placing, ending delivery. Hate that they trying to catch people on "cashback" with witch you paying 15p/m. Poor way to earn more money...”

Helpful Report

Posted 5 years ago

Hi there, We do have many different types of deals some come with cashback and others do not. Full details of how to claim cashback are listed online before placing an order. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Phones fine but was promised an in car charger and protective case which I never received”

Helpful Report

Posted 5 years ago

Hi Alan, We are sorry to hear you have not received these items. So we can look into this, please email us at Reviews@mobiles.co.uk. Please include the following in your email: -Your Full Name -Your Full address including Postcode -Your email address -Order number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Phone sent back. Faulty. They received it yesterday No communication from them Waiting for replacement”

Helpful Report

Posted 5 years ago

Hi there, We are sorry to hear you have not heard anything regarding your exchange replacement. So we can look into this please email us at Reviews@mobiles.co.uk Please include the following in your email: -Your Full Name -Your Full address including Postcode -Your email address -Order number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“The phone that was sent out was faulty so not pleased. To add salt to the wound the returns process via DPD has also gone wrong with a 3 day delay because the parcel was misplaced. Add to this it is a Bank Holiday weekend this means i will be without my new phone for c.10 days. Once again the customer suffers. All in all makes you wonder why i bothered changing my phone.”

Helpful Report

Posted 5 years ago

Hi Michael, We are sorry to hear that the handset you had received was faulty. So we can chase up the exchange on our end, please email us at Reviews@mobiles.co.uk and we will look into this for you. Please include the following in your email: -Your Full Name -Your Full address including Postcode -Your email address -Order number -Outline of the issue Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Great service however I paid more to have my phone for 12pm and have been informed that it won't be here til half 3 when I am out. I took a day off work to receive phone and will now not be able to get it until Friday”

Helpful Report

(Apple IPhone XR 128GB White) - Posted 5 years ago

Hi Caroline, We are sorry to hear this and apologise for the delay. Please email us at Reviews@mobiles.co.uk and we will look into seeing why there has been a delay in delivering your order. Please include the following in your email: -Your Full Name -Your Full address including Postcode -Your email address -Order number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Salesman I spoke with was excellent, didn’t rush me, explained things clearly. Sadly delivery was a day or two late - DPD are awful. New card with existing number part of the update. But new contract was on my existing SIM card not the new one.”

Helpful Report

Posted 5 years ago

Hi Raymond, Sorry to hear that there was a delay in receiving your handset. Sounds like you upgraded with us, you can use both sims either the new or existing one to put in your new phone. Whichever sim you do use, throw the other one away. Should you have any further issues, email us at Reviews@mobiles.co.uk and we will look into this for you. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“My only problem would be that I went onto upgrade option but managed to get a phone that was not on the upgrade section, I tried to phone and spoke to a lovely man that tried to put me through to sales so I could change from a new line to an upgrade but after waiting for half an hour I hung up as I did not get an answer. So now i need to cancel my exsisting contract and still pay a monthly bill and been told I can not take my exsisting number”

Helpful Report

(Apple IPhone XR 64GB PRODUCT RED) - Posted 5 years ago

Hi Myra, We are sorry to hear that you had issues upgrading. Not sure why the sales team were unable to put the upgrade deal through, however, if you are still interested in taking the upgrade deal you can call the team on 01509 618 561. Mohsin Mobiles.co.uk

Posted 5 years ago

“Phone arrived fast and made a good rate available. When it arrived, no QR Code was provided to allow e-sim utilisation. When I spoke to customer service they didn’t really know what I was talking about. Got passed to t Each support who said they wouldn’t help as I wasn’t a subscriber, but did suggest calling EE. EE are solving my problem for me but have said the QR code should have been provided as standard.”

Helpful Report

(Apple IPhone XR 64GB Black) - Posted 5 years ago

Hi Stu, We are sorry to hear the phone did not come with the QR code in order to activate the e-sim. We do hope that the network is able to resolve this for you on their end. Feel free to message us on Reviews@mobiles.co.uk for any further issues you may have. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“My phone came charged it for 2 hours and wouldn’t turn on so had to return it”

Helpful Report

(Apple IPhone 6s 32GB Rose Gold) - Posted 5 years ago

Mobiles.co.uk is rated 4.7 based on 37,752 reviews