SOHAN
I was contacted by Mobile.co.uk - the deal for a refurbished phone that was originally offered looked OK compared to an new phone deal. However I was contacted later in the evening to say the deal offered to me had expired. I had to pay an extra £35 upfront - I agreed in a rush as I did not want to go through the hassle of keeping the same number. I was given the option to cancel. The phone was delivered as promised but there were no accessories, not eve the adapters to transfer data from my old phone and no sim tray removal pin. Luckily I had these from previous phone. There were no earphones or wireless ear pods. I also order the essential bundle pack which had the wrong screen protector. Overall it has cost me nearly as much as a new phone deal. I will not buy a refurbished phone again because of missing accessories. I am happy with phone itself and I have used Mobiles.co.uk for many years and hopefully carry on using them.
Helpful Report
Posted 2 months ago
Hi Sohan, most refurbished stock is due to change-of-mind returns, where a customer has sent the phone back during their cooling off period. Returned items cannot be sold as new, so we offer these as refurbs. Occasionally of course, handsets may be returned to us due to a slight manufacturer’s fault. In these cases, the phones will be inspected by qualified technicians, who carry out extensive checks and tests until all faults are fixed.

Due to the nature of refurbished mobile phones, the original accessories can’t be guaranteed. As the item may have been handled already, we don’t include accessories such as earphones for hygiene reasons.

Thanks,

Michelle
Mobiles.co.uk
Posted 2 months ago
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