Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,797 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,797 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was very quick, the deal they offered was the best anywhere. The website was fairly easy to use. The order was delivered very quickly. The delivery service they used was very good giving you a estimated arrival time.”

Helpful Report

(Apple IPhone 6s 32GB Space Grey) - Posted 8 years ago

Hello, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“After reading the poor reviews I was worried about my order. I ordered an Iphone 6 on Friday & got an email with a tracking number to confirm it would be delivered Saturday. I was dubious about a Saturday delivery as I hadn't paid any extra and the tracking number wasn't working so I rang the customer service desk who confirmed delivery would be Saturday. I had no problems ringing the service desk & they were helpful, however the phone did not arrive on Saturday (I knew it wouldn't) it was delivered Monday which I had no problem with. I received a text on Monday morning from DPD with a time & the phone arrived within that allotted time. I have had no problems with the phone / set up and everything seems to be working ok so far. The reason why I gave it 4 / 5 in stead of 5 / 5 was purely the fact I was told the phone would be delivered Saturday and it arrived on Monday. I would use Mobiles.co.uk again.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 8 years ago

Hello Jill, Everything about our business is tailored to our customer’s needs, from the different offers available on our phone contracts to our friendly approach. Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received, apologies your order wasn't delivered on the day you requested. This will be investigated internally. Thanks again for your time, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Quick delivery and a fairly good deal.”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 8 years ago

Hello Matthew, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Great deal. Polite friendly service”

Helpful Report

(Samsung Galaxy J3 2016 Black) - Posted 8 years ago

Hello William, We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. We’re so pleased to hear our approach works and your personal experience reflects the level of service we would expect all of our customers to receive. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Great phones and very low prices. A lot lower than going direct and they had the phone I wanted”

Helpful Report

(Sony Xperia Z5 Black) - Posted 8 years ago

Hello Sunil, At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Had to wait quite a while to get through to an advisor, not great when you get charged for that. Once I got through the purchase process was very efficient and quick.”

Helpful Report

(Apple IPhone 6s 32GB Rose Gold) - Posted 8 years ago

Hello, We’re really pleased to hear you’re happy with our service. We’d like to apologise for any long waiting time whilst contacting us. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Best price I could find, smooth ordering process and fast delivery”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 8 years ago

Hello Paul, Everything about our business is tailored to our customer’s needs, from the different offers available on our phone contracts to our friendly approach. Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Quick delivery, easy to use website, lots of choice.”

Helpful Report

(Apple IPhone SE 64GB Rose Gold) - Posted 8 years ago

Hello, We’re really pleased you found our website easy to use and that your delivery was received swiftly. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Offered a good deal at a reasonable price. Prompt delivery.”

Helpful Report

(Apple IPhone 7 32GB Rose Gold) - Posted 8 years ago

Hello Karen, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I love my iPhone 6s . my issue is I was with 02 and I stayed with 02 but wanted to keep my old number . this proved very difficult and stressful and still isn't resolved 2 weeks on. if you buy from them easier to get new number. I wish I had now.”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 8 years ago

Hello Maxine, We’re happy to hear you love your new phone however are sorry you’ve been having issues transferring your existing number to your new contract. If you contact O2 customer services and request the transferal they should be able to action this within 48 hours. Thanks for taking the time to leave your review. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Great price and fast delivery! However was not made aware I would have to change my number and cancel my old contract myself despite being asked for my old contract details during checkout.”

Helpful Report

(Apple IPhone 7 32GB Gold) - Posted 8 years ago

Hello Samantha, We’re really pleased to hear you’re happy with the deal you ordered. We’d like to apologise for any confusion caused with giving your existing number. Many networks require your existing number for a credit check. We would never cancel your previous contract for you as this is the customers responsibility. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Super quick service, and a no-nonsense attitude to sales, which is refreshing when buying a mobile phone! Mobiles.co.uk also have by far the cheapest contracts available on the market right now.”

Helpful Report

(Apple IPhone SE 64GB Silver) - Posted 8 years ago

Hello Thomas, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I was able to browse many phone deals with ease until I chose my phone”

Helpful Report

(Samsung Galaxy S7 Edge Silver) - Posted 8 years ago

Hello Peter, We’re really pleased you found our website easy to use. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Ordered Huawei Y3 Came as indicated. Lovely phone. All working. Thanks.”

Helpful Report

(Huawei Y3 Black) - Posted 8 years ago

Hello Nilam, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Good mobile phone deals but they don't always have the phones in stock!”

Helpful Report

(Samsung Galaxy S7 Pink Gold) - Posted 8 years ago

Hello Stephen, We’re really pleased to hear you’re happy with our deals. We try to ensure stock is always available for brand new handset orders however in some cases there may be delays with our refurbished stock. We apologise for any inconvenience this may have caused. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Excellent service phone arrived when they said it would no complaints at all would recommend to anyone”

Helpful Report

(Microsoft Lumia 550 Black) - Posted 8 years ago

Hello Keith, We’re really pleased you’re happy with the service we provide and that you’d recommend us. Why not earn some extra money in the process with our ‘Refer a friend’ system, http://www.mobiles.co.uk/refer-a-friend.html#.V5nu5aLU0dU. Thanks for your review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Able to find the perfect deal that suits my needs”

Helpful Report

(Samsung Galaxy S7 Edge Black) - Posted 8 years ago

Hello Aliyah, Everything about our business is tailored to our customer’s needs, from the different offers available on our phone contracts to our friendly approach. Thanks for taking the time to share your experience with ourselves. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Fast and Easy Service”

Helpful Report

(Apple IPhone 6s 16GB Space Grey) - Posted 8 years ago

Hello, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave a review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Customer servivce was okay”

Helpful Report

(Apple IPhone SE 16GB Rose Gold) - Posted 8 years ago

Hello Beth, We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. Thanks for taking the time to leave a review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Great price, great phone selection, fast delivery, what's not to like?”

Helpful Report

(Apple IPhone 6s 16GB Space Grey) - Posted 8 years ago

Hello Benjamin, We pride ourselves on our speed of service and delivery, ensuring that every moment you spend with us is as easy and as smooth as possible. We’re really pleased to hear your phone arrived in good time and just wanted to say a big thanks for taking time out of your busy day to leave a positive review. We hope you’re enjoying your new gadget. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

Mobiles.co.uk is rated 4.7 based on 37,797 reviews