Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,730 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orders 2 phones both same name address and direct debit got first phone Samsung got message from you about second phone iPhone which says couldn't process as wrong bank details which i don't understand as set up OK with first phone and these were both ordered in the same basket”

Helpful Report

(Samsung Galaxy S7 Gold) - Posted 8 years ago

Hello Sandra, Thanks for your review. I’m very sorry to hear you’ve had difficulties with the second order placed through ourselves, and would be happy to help to ensure your iPhone arrives with you as quickly as possible. Please let me know if you’re still having issues with this order, and I’ll arrange for a member of our sales team to contact you. I hope you’ll accept my apologies for any disappointment caused by the delay, and I hope to hear from you soon. Rebecca | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The person I spoke with was unable to deal with my issue and refused to take a complaint and said I had to write in rather than email in any complaint. I was messed around regarding a change of order and a cancellation of delivery, which was still delivered and it was only because I refuse to accept delivery of the item that when the person who brought it went to scan the item it said 'do not deliver'.”

Helpful Report

(Apple IPhone 6s Plus 32GB Gold) - Posted 8 years ago

Hello Deidre I’m really sorry you are disappointed with the cancellation of your order, I have fed back to the relevant department your comments. Thanks for taking the time to leave a review, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Customer service wasn't good at all”

Helpful Report

(Apple IPhone 6s 64GB Space Grey Refurb) - Posted 8 years ago

Hello there, Thank you for your review. I am really sorry to hear that you didn't have a positive experience with our customer services. Please call us on 01509 615 474 and we will be happy to help you in any way we can. If you need anything else, please let me know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Broken phone delivered and then after being on hold for 20 minutes, finally arranged a replacement but without a phone for 2 weeks without compensation”

Helpful Report

(Apple IPhone 6s 16GB Space Grey) - Posted 8 years ago

Hello there, Thank you for your review. I am really sorry to hear that your handset is faulty and that we had to exchange it for you. If you call us on 01509 615 474 we will be happy to cover the cost of being without your handset for two weeks. If you need anything else, please let me know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The phone has spent more time with a problem and being repaired than I've used it! Brand new iPhone 6!!”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 8 years ago

Hello I’m really sorry to hear you have had so many problems with your handset. You get a full 12 month warranty with Carphone Warehouse and Apple. If they are unable to repair your phone they will issue a replacement. Thanks for leaving a review. Amy |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Didn't get the deal I wanted or cashback that I should have got.”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 8 years ago

Hello Graham Thanks for taking the time to share your experience with ourselves. I’m sorry to hear you didn’t receive the deal you wanted, please feel free to contact our customer service team and they can look into your account. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Sorry I meant to put in 5 stars it was excellent service!”

Helpful Report

(Apple IPhone 6s 32GB Gold) - Posted 8 years ago

Hello Carole Everything about our business is tailored to our customer’s needs, from the different offers available on our phone contracts to our friendly approach. Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I was supplied with an iPhone that was an upgrade but they created another account. This meant that I was paying more than twice as much as I should as the iPhone was an upgrade and not a new phone and account. I returned the iPhone but unfortunately I am still waiting for the £20 also the return postage to be sent to me by way of cheque as outlined by the customer service. If this is not completed very shortly I will have to make an official complaint. The iPhone was mis sold to me.”

Helpful Report

Posted 8 years ago

Hello Christopher, Thank you for your review. We’d like to apologise for the confusion. Our website lists new contract deals as well as upgrades. If you selected a new contract you’ll be supplied with a new number. Any handset cost paid would be refunded back into your account within 14 days. Your feedback is very important and we’d like to thank you for your patience. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Ordered my phone on Saturday and it was supposed to be delivered on Monday, which didn't happen. Despite waiting all day on Tuesday, it still didn't happen. Phoned dpd and then mobiles.co.uk (and being charged for making the phone call). Turned out that dpd lost the package somewhere in the warehouse. I was told that another phone would be sent out, however, today (Thursday), I still haven't heard anything from mobiles.co.uk. Now my current provider is charging me another month and my new provider already billed me for the forst month. Not happy.”

Helpful Report

(Apple IPhone 6s 16GB Gold) - Posted 8 years ago

Hello, Thank you for your reply. I tried to contact you today however you were unavailable to take my call. Please confirm a suitable time to call you so we can discuss your review. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“excellent delivery and great phone, easy to set up direct debit etc. BUT when I opened the package I found that I am unable to use the phone (iPhone 6) because the wrong size SIM card was sent with the phone. This was a present for outstanding GCSE results, and as such I now have an extremely disappointed teenager.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 8 years ago

Hello Kathryn, I’m sorry to hear the SIM card you received doesn’t fit your handset. We provide a 3 in one SIM card with many of our handsets. I recommend you deconstruct the SIM accordingly. Thank you for your review and I apologise for the confusion. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Should be 5/5”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 8 years ago

Hello there, Thank you for your review. I'm really sorry to hear that you didn't have a good experience whilst shopping with us. Could you please provide us with more feedback on how we could have made your experience 5*? Thanks for taking the time to leave a review, it’s greatly appreciated. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Took money from me, didn't send my new phone and then denied the money had been taken....eventually realised I was right and told me I'd get a refund in 28 days!! Shocking service.”

Helpful Report

(Apple IPhone SE 16GB Rose Gold) - Posted 8 years ago

Hello, Thank you for your review. I am really sorry to hear about the issues you've faced with your order, but I am glad that it is being resolve and you're receiving your refund. If you need anything else, please let me know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I ordered an upgrade but you created a new account so I had to send the phone back and cancel the contract. This cost me £8.20 . I will only upgrade using the main provider from now on .”

Helpful Report

(Apple IPhone 6s 64GB Silver) - Posted 8 years ago

Hello Simon, Thank you for your review. I’m sorry to hear you received a new contract instead of an upgrade. We offer both new contracts and upgrades and these are ordered through separate tabs on our website. Thank you for your review. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Phone had mic fault passed from person to person then told to take it to Brighton apple store for repair after 31 days”

Helpful Report

(Apple IPhone 6 64GB Space Grey) - Posted 8 years ago

Hello Ray, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Customer service was very slow. I spent about 45 minutes on hold and it cost approximately £20. Also the first member of staff I spoke to was very rude, abrupt and unhelpful.”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 8 years ago

Hello Matthew We’re really sorry for the problems you have had with your order. I have tried to contact you today but have been unsuccessful, please let us know the best time to contact you. Alternatively you can call us on 01509 615 474. Thanks for taking the time to leave a review. Amy |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Fast delivery of phone but no fit bug orb as promised as a free gift”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 8 years ago

Hello Richard, I’m sorry to hear you’ve yet to receive your free gift. I’ve tried to contact you today however you were unavailable to take my call. Please call us on 01509 615 474, Monday – Friday between 9am and 6pm to resolve your query. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Phone looks like was used before even language was changed for slovakian”

Helpful Report

(Sony Xperia Z5 White) - Posted 8 years ago

Hello Adam, Thank you for your review. I tried to call you today however you were unavailable to take my call. I’m sorry to hear you’re not happy with your order. Our handsets are new unless listed as refurbished. We’re happy to offer you an exchange if you’re not satisfied. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Brand new IPhone faulty will not switch on. Took to Vodafone shop who can't replace so now on a 40 mile trip to the Apple Store to see if they can replace.”

Helpful Report

(Apple IPhone 6s 16GB Silver) - Posted 8 years ago

Hello Emma, Thank you for your review. I am sorry to hear about the issues you've faced with your new handset, I have tried to call you to discuss this but you weren't available. If you have received your within 30 days, please call us on 01509 615 474 and we will set up and exchange on the handset for you. If you need anything else, please let me know. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Initial service was prompt, phone delivered on time. However, phone was faulty and unusable. Was told it could not be collected on the day I tried to return it, despite my phoning the help line at 9am. Was asked to return it by post myself, am still waiting for my new phone. C.Gartland”

Helpful Report

(Samsung Galaxy A3 Black) - Posted 8 years ago

Hello Cora, Thank you for confirming your details. Thank you for accepting my calls, I am glad that everything has now been resolved for you. If you need anything else, please let me know. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Ordering a handset a week ago and still don't have it. Can't contact them and no updates at all. Very unhappy”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 8 years ago

Hello Valentina Since your review I can see your issue has now been dealt with. I apologise for any disappointment and delay caused. Amy |Mobiles.co.uk Customer Support team

Posted 8 years ago

Mobiles.co.uk is rated 4.7 based on 37,730 reviews