Name: Mobiles.co.uk
Rating: 4.70

“Ordering a handset a week ago and still don't have it. Can't contact them and no updates at all. Very unhappy”

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Valentina Since your review I can see your issue has now been dealt with. I apologise for any disappointment and delay caused. Amy |Mobiles.co.uk Customer Support team

Posted 9 years ago

“I have had several phones from Mobiles.co.uk and never had a problem before. However, I was not impressed this time. I was phoned on a Tuesday evening and got the phone I wanted at a good price. I was told it would be delivered on the Wednesday. It wasn't. I waited in all day and eventually got at e-mail at 4.15pm saying it was ready for despatch, so it was obvious it wouldn't be coming that day. However, at 6.00pm Mobiles.co.uk deactivated my sim card and EE said there was nothing they could do about it unless I could get to a shop (I live in the middle of the country), so I was without a phone until the new one was delivered at 2.00pm the next day. Also, although I had a tracking number, every time I tried to find out when the phone was coming on the DPD site, it said they couldn't trace the order so until it actually turned up I had no idea if it was coming. Surely the sim card on the existing phone should not be deactivated until the provider knows the new phone is about to be delivered? I am 60 and disabled, my husband was away, I have no landline so I was without any way of contacting anyone in an emergency for 20 hours.”

Helpful Report

(Sony Xperia X Gold) - Posted 9 years ago

Hi Susan, Thank you for your review. Following our conversation earlier today, I am glad that your issues you have now been resolved and you're able to use your handset. If you need anything else, please let me know. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Received a refurb phone . Damaged so phoned and you have arranged a return but I have been given no guarantees the next phone will be without fault so I find that slightly frustrating also will need to be without a phone for 5days so negative overall opinion of this transaction”

Helpful Report

(Apple IPhone 5s 16GB Silver Refurbished) - Posted 9 years ago

Hello Omer, Thank you for your review. I’m sorry to hear the handset you received was damaged. Our refurbished handsets are quality tested before sold so apologise for the situation. All our handsets come with a 30 day exchange period from day of delivery as well as a 12 month warranty. It may take up to 5 working days for the exchange to take place however this is a general time frame. I apologise again for the situation and thank you for your patience. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Mobile came with wrong sim. This error has now coloured my opinion of mobiles.co.uk The delivery was accurate but if the device can't be used what's the point?”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Colin, Thank you for your review. I am sorry that you didn't receive the correct size SIM card with your handset. The SIM should be a multi-SIM which can be broken down into different sizes. If this isn't the case, please call your network provider or visit one of their stores, and they will issues you with a replacement SIM card in the size you need. I apologise for any inconvenience caused. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“My phone was faulty and had to send it back still wItkng for replacement staff were very helpful tho”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold Refurb) - Posted 9 years ago

Hello Jade, Thank you for your review. I am really sorry to hear that the handset you received was faulty and we had to set up an exchange. Once we receive your faulty handset back in the warehouse, they replacement will be sent within 5 working days. I apologise for any inconvenience caused. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I transferred from T-Mobile under the promise I would retain my old number. A week later I am still having to use two phones to take and make calls. Not happy!”

Helpful Report

(Apple IPhone SE 16GB Rose Gold) - Posted 9 years ago

Hello Adele, Thank you for your review. I have tried to call you regarding this, however you weren't available. I am sorry to hear about the issues you're having with retaining your mobile number. Please call us on 01509 615 474 and we will be happy to help. If you need anything else, please let me know. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I recieved an I phone6s it was not new it had a huge list of e mail address in it. It has since been returned and I have to wait between 3 and 5 days for a replacement. In the meantime I am without a phone. So angry”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 9 years ago

Hello Elizabeth I'm really sorry to hear your handset has been used, we receive all our iPhones direct from Apple in a brand new condition. This has been fed back to them to ensure it does not happen again. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Cancelling an order has been so far almost impossible. I now have a bill from voda and have incurred pots of phone bill costs. I didn't even accept the phone never mind use it. Surely it can't be that hard to cancel and order within two hours of acceptance?”

Helpful Report

(Samsung Galaxy S7 Edge Silver) - Posted 9 years ago

Hello Simon, Thank you for your review. Thank you for accepting my phone call and I hope that everything will be resolved shortly. If you need anything else, please let me know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“My phone was faulty on delivery. I've returned it but unsure when I will receive a replacement. Also unsure whether I will be billed from the original delivery date”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold Refurb) - Posted 9 years ago

Hello Charmaine, Thank you for your review. I am sorry to hear that you weren’t made aware of when you’re replacement handset is due to be delivered. I tried to call you today regarding your delivery, however you weren’t available. If you need anything else please call us on 01509 615 474 and we will be happy to help. I apologise for any inconvenience caused. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Ordering my new phone was very easy to do and I am happy with my phone. My only real issue was I paid £7 to get my phone by 10:00 the next . As you can imagine 10:00 o'clock came and went . After looking at more detail into the delivery procedure turns out that as I live in Aberdeen they don't even guarantee next day delivery so why was I even giving the option to pay for early delivery when it was not available were I live ?”

Helpful Report

(Apple IPhone 6s 64GB Gold) - Posted 9 years ago

Hello Michael, Thank you for your review. I’m sorry to hear of the issues with your delivery. I’ve tried to contact you today however you were unavailable to take my call. Please let me know the best time to contact you so we can discuss your review. Kind regards, Amy | Mobiles.co.uk Customer Support team

Posted 9 years ago

“When I was going to purchase my phone contract, the price plan and the precise minutes and calls usage was not specified. For example, a vodafone package with unlimited calls and messages; but no sign of whether this was to any network or what limits it has. It also does not include when the first payment would be debited out of the account for the first payment. You have to make an account after you purchase and go through many things to access this. This should be clearly stated BEFORE purchase. This is also misleading.”

Helpful Report

(Apple IPhone 6s 64GB Gold) - Posted 9 years ago

Hello Angela, Thank you for your review. Following our phone call today, I will pass on your feedback to our Web team to specify what your minutes and text can be used for. If you need anything else, please let me know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I recieved my phone in opened box. I tried to email to the company no answer. Phone call will be charged heavily. Visited the site to check any info and found that they cannot guarantee seal box. What nonsense is that! The phone box label says "do not accept if seal is broken", and this website forced us to accept that. This brings cloud into my mind about this website. Untrustworthy and poor customer service. Never recommend anybody.”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 9 years ago

Hello Bishnu, Thank you for your review. Our warehouse performs random quality checks to ensure all items are included directly from the manufacturer. We do mention this on our website and for your piece of mind we offer a 30 day exchange period as well as a 12 month warranty. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Good price, fast delivery. Unfortunately you sent out the wrong SIM card in the correct packaging for the other SIM card I should have received and so then I had to drive to an EE store to sort it all out myself.”

Helpful Report

Posted 9 years ago

Hello Paul, Thank you for your review. I’m sorry to hear you received the wrong SIM card with your order. I’ve tried to contact you today however you were unavailable to take my call. Please let me know the best time to contact you so we can discuss your review. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Ordered and paid for next day , before 10.30 delivery. Had already received an email saying it on its way. Then had another email 1hour before the 10.30 deadline to say delivery company had not received it from mobiles.Co. UK. Chased them for them not to know what had happened and was promised an email to inform me once they had. This never happened!! Then the next day whilst at work, I receive a text off the delivery company to tell me phone would be delivered within the hour. Had to leave work early and race home to receive it. Really poor service”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hi David, Thank you for your review. I am sorry to hear that your morning delivery request wasn’t applied and that you had to leave work to collect your handset. I will be passing this feedback on to make sure something like this doesn’t happen again. I apologise for any inconvenience caused by this and I hope you enjoy your new handset. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Thought i got a good deal vodafone 4G red plan. No it is not the red plan from vodafone its mobiles.co.uk own plan i'm told so you dont get the red plan (some roaming calls included on red plan elsewhere) . Called mobiles.co.uk its my fault because i didnt ask if it was the same. Althought it didnt say either way. But advetised a red plan cannot do anything. Cos put sim in phone Even though vodafone give 30 day trial again these dont. BIG CON NEVER BUY FROM THESE mobile.co.uk”

Helpful Report

(Samsung Galaxy S7 Edge Silver) - Posted 9 years ago

Hello Phil, Thank you for your review. I’m sorry to hear the tariff you selected was not as expected. We offer Vodafone Red and Red Value tariff which come with a range of services. For more information please see Vodafone’s website. Please note that Vodafone have their own terms and conditions for the 30 day trial and these are available on their website. I apologise for the confusion. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“All good with mobiles.co.uk, except for one thing. I ordered my phone on a Saturday, its Friday I still don't have my handset and I started being billed from Monday. I asked them about this and I was given no answer.”

Helpful Report

(Samsung Galaxy S7 Gold) - Posted 9 years ago

Hello Mariano, Thank you for your review. Following our phone call, I am glad that we managed to resolve your issues, and I hope you enjoy your handset when it arrives. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Bought son phone for birthday waited 3 days for it to be turned on phoned people up to be fobbed off put on to someone else then when finally got a answer gotta wait 3_5 days for new chip so my son can use his phone very disappointed:(”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold Refurb) - Posted 9 years ago

Hello Amanda, Thank you for your review. I am really sorry that you have had a problem with your order for your son's phone. Hopefully once you receive your replacement SIM card you won't have any further issues. If you need anything else, please let me know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I bought a Samsung Galaxy S7 Edge. It had a lot of harware issues (not connecting wifi and lagging) and incredibly slow for a flagship phone. Lukily their exchange and return policy was really good. I managed to exchange mine at CarphoneWarehouse.”

Helpful Report

(Samsung Galaxy S7 Edge Silver) - Posted 9 years ago

Hello Muhammad, Thank you for your review. I am sorry to hear that your first handset you received was faulty, but I am happy that it was resolved quickly for you. If you have any further issues please let me know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Received my iPhone 6s went to charge the phone & nothing happened battery eventually died tried to charge it again still no power. Tried another charger and still no power coming to the phone, tried to reset the phone and still nothing. Phoned up and told my problem very helpful man on the phone, sending the phone back and will be recieving a new one soon after. Hopefully this one works!”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 9 years ago

Hello Rebecca, Thank you for your review. I am sorry to hear that your first handset you received was faulty, but I am happy that it was resolved quickly for you. If you have any further issues please let me know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Tried to contact mobiles.co.uk after purchasing an iPhone but it is a nightmare getting through took me 3 days to speak to somebody and at least 15-30 minutes and it's costing me 15 pence a minute. Finally spoken to somebody who doesn't have a clue of what I am asking. ( perso locked on sim) which she thought it was the sim that's locked but it is actually the phone.”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold Refurb) - Posted 9 years ago

Hello Mariano, Thank you for your review. I am sorry to hear that your handset is locked. I have tried to call you today regarding this, however you weren't available. Please call us on 01509 615 474 which is a freephone number and we will be look into this for you. I apologise for any inconvenience caused. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews