Name: Mobiles.co.uk
Rating: 4.70

“The staff are polite and friendly. The price was excellent. But we've had the phone (iphone6s) for 5 days and still have no service. (Vodaphone). So we're very disappointed.”

Helpful Report

(Apple IPhone 6s 16GB Silver) - Posted 8 years ago

Hello Julia, Thank you for your review and for accepting my call today. I’m sorry to hear your recent order is without service. Your connection is being monitored and you’ll be updated within 5 working days. I’d like to apologise for the inconvenience. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Its a hit or miss with this company: I have ordered twice from this website. The deals are very well priced but I suspect they only allow a certain percentage through on the advertised "best deals" because I couldn't get the same deal twice and then had to go for a more expensive option. They then had a problem with two credit cards so I had to pay be debit ( both my credit cards were clearing with other transactions before and after, so I also suspect that they choose not to pay associated credit card fees!) Customer services call waiting time can be up to an hour when the initial message says waiting time 20 minutes.”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 8 years ago

Hello Cara, Thank you for your review. I’m sorry to hear of the issues you’ve experienced. I’ve tried to call you today however you were unavailable to take my call. Please let me know the best time to contact you so we can discuss this further. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Ive ordered two phones from the company. The first experience was fairly good but the second time was frustrating and chaotic.”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 8 years ago

Hello Cara, Thank you for your review. I’m sorry to hear you’re not satisfied with the service we provide. I’ve tried to call you today however you were unavailable to take my call. Please let me know the best time to contact you so we can discuss this further. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The first attempt to get phone ended up a fiasco. The next one was a very good exoerience when I finally spoke to somebody (after an hour of being passsed round) who knew what they were doing and sorted things out”

Helpful Report

(Samsung Galaxy S7 Edge Silver) - Posted 8 years ago

Hello Tina, Thank you for your review. I’m sorry for the service you’ve received. I’ve tried to call you today however you were unavailable to take my call. Please let me know the best time to contact you so we can discuss this further. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Happy with the phone and deal but Mobiles.co.uk's service was awful. The phone came a day late, I had to do all the chasing and paid a premium rate phone number for the privelage!”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 8 years ago

Hello Gary, Thank you for your review. I’m pleased to see you’re happy with your order however sorry to hear of the delay in delivery. I’ve tried to contact you in order to discuss this further however you were unavailable to take my call. Please let me know the best time to contact you in order to discuss your review. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Worst purchase I have ever made. Phone can never get signal, always says searching. Have to send phone back,. Usb cable doesn't fit in the charger port”

Helpful Report

(Apple IPhone 5s 16GB Space Grey Refurbished) - Posted 8 years ago

Hello Dean, Thank you for your review. I’m sorry to hear you’re having issues with your handset. I’ve tried to call you today to discuss the issues you’re facing however you were unavailable to take my call. Please call our customer support team on 01509 615 474, Monday – Friday, between 9am – 6pm so we can resolve your issue. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Promised delivery on Thursday. Mobiles.co.uk failed to hand parcel over to DPD in time for DPD to achieve promised date. Called mobiles.co.uk to request an AM delivery the following day (Friday). Or a change of address to save me taking another day off work waiting for a parcel that may or may not arrive. Sympathetic noises from the mobiles.co.uk colleague. But no action. Nor any suggestion of any kind of goodwill gesture. Disappointing.”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 8 years ago

Hello Richard, Thank you for your review. We’ve recently experienced a delay in some orders being delivered to customers. This issue has now been resolved with our warehouse and DPD and all orders that were delayed have now been delivered. I’d like to apologise for this delay and thank you for your patience. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Very poor start up assistance, I need proper advise not just email, had devise now over a week and still not happy”

Helpful Report

(Apple IPhone 4s 8GB Black Refurbished) - Posted 8 years ago

Hello Mark, Thank you for your review. I tried to contact you earlier but you were unavailable to take my call. If you let me know the best time to contact you I’d be happy to answer any questions you have regarding your order. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Phone was delivered quickly however, they forgot the SIM card which they then refused to help with and told me it was now to do with the network provider not them! Which meant I had to go into store and then wait 24 hours for the new sim to activated! Should have just bought straight from Vodafone”

Helpful Report

(Apple IPhone 6s 64GB Silver) - Posted 8 years ago

Hello Abigail, Thank you for your review. I’m sorry to hear you your order was received without a SIM card. All our orders come with SIM cards however any replacements would have to be obtained from the network directly. Please accept my apologies for the inconvenience caused. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“i am trying to claim my cash back on my bills, but your website is not allowing me access. Please can you let me know how I can send you my latest bill!!!”

Helpful Report

Posted 8 years ago

Hello Meena, Thank you for your review. I would like for the issues you’re experiencing in trying to log in. If you go back onto the my account section and click on the below text on the web page. “If you have previously logged into your my account but haven't yet set up a E-mail address and password - please click here.” Once you click on here you can then enter your details which will allow you to create a password and log in. I’ve tried to call you to discuss this further however I was unable to get through to you. If you still having issues logging in, please let me know a best time for me to call you again. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 8 years ago

“I searched for the best iPhone 6s mobile pay monthly deal. Your company came up with a deal of £100.00 contribution and then £26.00 per month. However when I contacted you the next day you you told me the best you could offer was £125.00 and £28.00 per month despite accepting this deal I was very unhappy that you were advertising a better deal the previous day. I had even completed your application form the previous day but did not give my bank details. Because of this you had sent me an automated email offering the same £26.00 per month deal !! Despite me informing you of this you still did not honour the deal I had rang you about. Very disappointing to say the least.”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Martin, Thank you for your review. I would like to apologise for not being able to honour the deal that you wanted. As you never finalised the order and due to the tariff change with the network the £26 a month deal was no longer available to offer. Unfortunately we don’t have a service which sends an automated email offering the sale deal. Please accept our apologies for the inconvenience caused by this. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“I tried to buy two Iphones, one for me and one for my wife, on the same Vodafone deal. However, I was only "allowed" to buy one, with the other cancelled due to "internal security checks". When I spoke to Mobiles.co.uk customer services I was told "this always happens when someone tries to buy more than one phone - we don't know why". Well, you should know why and you should get it fixed.”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 9 years ago

Hello Danny, Thank you for your review. I’d like to apologise for not being able to provide the deal that you’d like. The internal security check is carried out for the safety of our customers. As this has been failed we are unable to overturn the decision. We are unable to process another order for at least 3-6 months. Please accept our apologies for the inconvenience caused by this. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“I failed an internal security check when I first applied for a phone. The call handler was unable to tell me as to why as they have no information which I find unacceptable. I asked to speak to a manager and she told me the same and I would be unable to apply for a phone again for 6 months. The only advice that was given was to ask someone else to apply for a phone for me?”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Matthew, Thank you for your review. I’d like to apologise for the internal security check failing. The internal security check is carried out for the safety of our customers. We have no influence over the decision and we cannot overturn the decision. As this has been failed we are unable to process another order for at least 3-6 months. Please accept our apologies for the inconvenience caused by this. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Hi Dear Mobiles.co.uk Im a new customer, I bought a Microsoft Lumia 950XL from you around 1-2 weeks ago. Can I have a chance for a money back, how much was the phone cost??? Few days ago the phone started to be a useless. Missing screen, and the pixels mixing on the screen how I never seen before. Even if I starting to do something. Its so usual already, and Its to expensive contract for me, to buy some kind of strange mobile like this. I think later this is be able to do more worst things. The Vodafone signal is amazing, I love it, and I would like to keep the contract, but I dont wanna pay for this Lumia. The second thing when I using the Highest Windows phone around 1hour… the SCREEN is so many HOT. Anyway the battery life on WIFI connection critical low, my brand new Mobile must connect on charger all the time. I feel so sad, I thought the Microsoft do something amazing, they are growing up, but should fix this strange issues. Im ready to packing back the 950 XL to the original box, and send you back, but I dont wanna pay for this phone. Im sorry about that, and I hope you going to understand my reasons. Thank you to your patience, Alex Jenei.”

Helpful Report

(Microsoft Lumia 950XL Black) - Posted 9 years ago

Hello Alex, Thank you for taking the time to speak to me moments ago. I’m pleased we were able to discuss and resolve the issues you have had. Thanks again for your time, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“The actual process of ordering from the website was very good. However, the courier service they use is poor. They went to the wrong house and would not re-deliver for another five days. At the point of writing this I am yet to receive the phone despite having been charged.”

Helpful Report

(Apple IPhone 6s 16GB Silver) - Posted 9 years ago

Hello Edward, Thank you for your review. I would like to apologise for issues you experienced with DPD. This will be looked into and feedback will be provided to them. Kind regards, Mohammed | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Received the new iPhone 6s and had constant problems with the item, and had the Usb cable missing, now having to return it for a another iPhone model. Really not happy with the product received. Service could do with more improvement as I already knew what I wanted the sales advisors wasn't great help in telling me more information on the product it tariff.”

Helpful Report

(Apple IPhone 6s 128GB Rose Gold) - Posted 9 years ago

Hello Khazar, Thank you for your review. I would like to apologise for the handset being faulty. I’m also sorry for the level of service that you received. This will be investigated and appropriate action will be taken. I hope the exchange has been done and the correct handset has been received. If not please let me know the best time to contact you to discuss this further. Kind regards, Mohammed | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I ordered a sony xperia z5 compact from www.mobiles.co.uk on Saturday and it arrived on Monday afternoon as forecast. On opening the bag from courier I saw a plain white cardboard box which I was surprised about. I opened the box and saw a xperia a5 compact being held in place on piece of white cardboard by some clingfilm type material. This was not what I was expecting and I was a bit disappointed to be honest. Underneath the card that the phone was on, there was a charger, charging cable and set of white sony earbud headphones. As I had received the phone later in the evening I did not have a chance to call mobiles.co.uk that night, well I did try but didn't get through even though I was holding for 40minutes. The phone came with no instruction booklets, or screen covers on front or back and wasn't in a sony branded box so I was a bit suspicious that it was indeed a 'new' phone I had been supplied with. I powered phone up and it seemed to be working fine but I did not insert and activate the sim card as I think this means that the contract is then live. I called mobiles.co.uk the following morning and told them about the situation and they ensured me that the mobile was indeed new but if I wanted a replacement I could order one. I have now decided to order replacement. This process involves me giving old phone to courier, which has now taken place, waiting for phone to be received at mobiles.co.uk and then them sending out a replacement phone to me. So, I received the initial phone on Monday, sent it back on Wednesday and due to Easter Bank Holidays I won't receive the replacement until Monday of next week. I will wait to see how this plays out next week and what condition the phone/box will be in. On the plus side, the personnel I spoke to on phone, when I got through, were helpful and pleasant......”

Helpful Report

(Sony Xperia Z5 Compact Black) - Posted 9 years ago

Hello William, Thank you for your review. I would like to apologise for the issues you experienced. I hope the issues which you had have now been resolved. If not please let me know the best time to contact you to discuss this further. Kind regards, Mohammed | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I did get a good deal however. After being promised a working phone on friday and heing assured that weekend delivery was set if it was not here by friday, i was let down and had to travel 40 miles to pick up my phone. Only to then tealise that the sim card wasn't working and no account was existant for my phone. Its tuesday and i am still waiting for a sim card so my phone will work. I made it clear how urgent it was that i had a working phone for this weekend. I wish that companies would be honest rather then give empty promises for a sale. Its a shame. Pnce my phone is up and running.... im sure i will be happy”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 9 years ago

Hello Vanessa, Thank you for your review. I am really sorry to hear about the issues you've had with your order. I have tried to call you regarding this, however you weren't available. If you need anything else, please call us on 01509 615 474 and we will be happy to help you. I hope you have a great day. Kind regards, Ryan - Mobiles.co.uk Customer Support team

Posted 9 years ago

“Phone arrived quickly which is great but a week in and they still haven't activated my SIM card!! Called EE twice and they have escalated it to Mobiles.co.uk aka Carphone Warehouse who still haven't sent the required info through to EE! Paying for a contract phone I can't actually use!!”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

Hello Caroline, Thank you for your review. I am really sorry to hear about the issues you've have experienced. I have tried to call you today to discuss this, however you weren't available. If you are still having issues with your SIM card, please call us on 01509 615 474 and we will be happy to help you. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Happy with the initial application and quick despatch. However, I soon realised you often give away/award cashback and gifts etc. I obviously missed out on this and I feel I've been cheated, somewhat and treated unfairly. Quite disappointed to be honest, considering the choice of companies i could have chosen. I feel a little undervalued.”

Helpful Report

(Samsung Galaxy S6 32GB Black) - Posted 9 years ago

Hello Peter, Thank you for your review. I’m sorry to hear you feel cheated and undervalued. I can assure you this is not our intention. The handset which you have purchased doesn’t come with any free gifts. All our deals that include cash back and free gifts are available on the website for our customers to select. This gives the customer the choice and option if they would like certain gifts, cash back or auto cash back. You may call our customer service team on 01509 615 474 who’ll be able to discuss this further. Please accept our apologies for the inconvenience caused. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews