Name: Mobiles.co.uk
Rating: 4.70

“Good sales guy, but unfortunately not enough coverage in my part of the world (south shropshire) so had to return product. Filled out return form. To date no contact from Mobiles.co.uk. That was4 days ago. Contact promised within 48 hours. Perhaps you meant wiythin 2 working days.”

Helpful Report

(Huawei Nexus 6P 32GB Silver) - Posted 9 years ago

Hello Peter, Thank you for your review. I’m sorry to hear about the poor signal in your area. I would also like to apologise for not receiving an update regarding the return. I’ve tried calling you to discuss this issue further but I was unable to get through to you. Please could you confirm a best time that I may call you and discuss this? I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“I spent at least an hour yesterday getting my phone sorted then when I went to use it today, it wanted my Security Code - which needless to say I have not got. How many more hoops do you want me to jump through? John.”

Helpful Report

(Samsung Galaxy A3 Black) - Posted 9 years ago

Hello John, Thank you for your review. I’m sorry to hear about the issues you’ve had with handset. I’ve tried calling you to discuss this issue further but I was unable to get through to you. Please could you confirm a best time that I may call you so I can put things right? I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“I received a call reminding me that my contract was ending. The man whom I spoke to was helpful and polite enough at the time. The phone I received was faulty in as much it would not register how charged the battery was unless you turned it off and on again. It also went to blue screen on a couple of occasions (it was a refurbished phone). Some information that I had been given concerning moving all my info. from my old phone turned out to be erroneous. I returned the phone by Special Delivery as instructed. It cost me over £7. I have not been reimbursed, although my return was processed quickly.”

Helpful Report

(Apple IPhone 5s 16GB Gold Refurbished) - Posted 9 years ago

Hello Elizabeth, Thank you for taking the time to speak to me moments ago and allowing me put things right. If you require any further assistance please let me know and I’d be happy to help. I hope you have a fantastic weekend. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“I have not been able to use the phone yet as I requested that I keep my previous number and this has not yet been transferred. Even though the top left hand corner of phone shows 02-UK 4G I cannot use it.”

Helpful Report

(Apple IPhone 6 64GB Silver Refurb) - Posted 9 years ago

Hello John Thank you for your review. I’m sorry to hear that you haven’t been able to use your phone as your number hasn’t yet been transferred over. I have tried to contact you this morning but unfortunately you were unavailable. In order to retain your number, please ensure that you have either upgraded or provided your new network provider with your PAC code. Apologies for any inconvenience caused. Kind regards Grace | Mobiles Customer Support Team

Posted 9 years ago

“Bought the phone it arrived in quick time all good until I tried to turn it on! Phone was faulty and had to return to Apple which means I was without a phone for 4 days!”

Helpful Report

(Apple IPhone 6 16GB Grey Refurb) - Posted 9 years ago

Hello Daniel Thank you for your review. It’s really disappointing to hear that your handset has developed a fault, I understand the disappointment and concerns this would cause. I have tried to contact you this morning but unfortunately you were unavailable. Please accept our apologies for any inconvenience this has caused and I hope the issue has now been resolved. Kind regards Grace | Mobiles Customer Support Team

Posted 9 years ago

“bought two PAYG Samsung E1200's and the sim cards they sent were so old and out of date that Virgin had disconnected them - not good. They did refund my top up but I now have to go to the local Carphone Warehouse to get new sims and redo the top”

Helpful Report

(Samsung E1200) - Posted 9 years ago

Hello Tracy Thank you for your review. I’m sorry to hear that the Sim’s you received had expired, I appreciate the concerns this would cause. I’m pleased to hear that this has since been resolved however I would like to take this opportunity to apologise for any inconvenience caused. Kind regards Grace | Mobiles Customer Support Team

Posted 9 years ago

“I was disappointed that the phone came with no instructional information whatsoever. Not even a leaflet indicating how to use it.”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 9 years ago

Hello Philip, Thank you for your review. I’m sorry to hear about the handset not coming with instructions on how to use it. The manufacturers do not provide instructions on how to operate the handset. I’ve tried to call you to discuss this further however I was unable to reach you. Please let me know a best time for me to try again. You can Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Initial ordering was faultless however customer service after order was appalling , delivery orders not followed , constant phonecalls at premium rate to be told they can't reply as only inbound calls/emails rearranged delivery for again not to turn up and then after 2 days of premium phonecalls being told there is a local number! Not impressed and extremely out of pocket.”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 9 years ago

Hello Jenna Thank you for your review. It’s disappointing to learn that you have experienced issues with delivery, I hope this has since been rectified and you have received your order. I would also like to apologise that you weren’t made of our local rate number. Customers are able to contact us via their login area, so should you have any queries in the future, we would recommend this method of contact. Please accept our apologies for any inconvenience caused. Kind regards Grace | Mobiles Customer Support Team

Posted 9 years ago

“The individual i spoke with was fine, but I think it is terrible the cost of calling is so much. On top of that, when I called, I had to engage in a sales pitch and answer a lot of questions that were un-necessary making the whole process irritating. I therefore wouldn't recommend the service, unless these this inconvenience was removed. Thanks, Lucy”

Helpful Report

(Apple IPhone 6 64GB Space Grey) - Posted 9 years ago

Hello Lucy Thank you for your review and for taking the time to speak with me this afternoon. I appreciate you taking the time to provide us with your feedback in relation to your personal experience and this will be taken on board to ensure that any changes deemed necessary should be taken. Please accept our apologies for any inconvenience caused. Kind regards Grace | Mobiles Customer Support Team

Posted 9 years ago

“I was a little disappointed that advised that I have 14 days to look through the new phone without inserting a SIM card - only to receive the phone and can't do anything without inserting one!!! Also advised that delivery would be after a certain time and that also was misleading arriving 3hours before the suggested time!! I haven't done anything with the phone yet as no information in box as to converting contacts etc from old to new! Currently very disappointed with service and misleading information provided.”

Helpful Report

(Apple IPhone 5c 16GB Blue Refurbished) - Posted 9 years ago

Hello Tracy Thank you for your review. It’s disappointing to hear that you haven’t been able to try our your new handset as it is asking for the Sim to be inserted. I have called you this afternoon to discuss this but unfortunately you were unavailable. I hope you have since been able to try the phone and have discovered how to transfer your contacts. If you need any further assistance with this, you can either contact our customer support team or visit your local Carphone Warehouse store. Please accept our apologies for any inconvenience caused. Kind regards Grace | Mobiles Customer Support Team

Posted 9 years ago

“Fast delivery good deal however disappointed and feel misled about free now TV deal was under the impression by mobiles.co.uk website that I would get the deal but upon contacting vodafone was told I'm not on the right contract , so may now cancel and go to Vodafone direct.”

Helpful Report

(Samsung Galaxy S6 Edge 32GB Black) - Posted 9 years ago

Hello Sean Thank you for your review. I’m sorry to hear that the deal you have chosen doesn’t qualify for one of the entertainment bundles that Vodafone offer. I have tried to contact you this afternoon to discuss this but unfortunately you were unavailable. To take advantage and qualify for one of the bundles you need to have purchased a Red Value deal. Please accept my apologies for any disappointment this has caused. Kind regards Grace | Mobiles Customer Support Team

Posted 9 years ago

“Whilst Mobiles.co.uk gave me the best iPhone deal around! (Even my provider of 10 years could not give me a good deal or match theirs! -super impressed), I was very disappointed with the courier service that took two days and then couldn't find my building, resulting with me at a DPD depot on Saturday morning.”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Claire, Thank you for your review. I’m sorry to hear about the issues you experienced with the delivery of the handset. This will be investigated with the courier company. I’ve tried to call you to discuss this further however I was unable to reach you. Please let me know a best time for me to try again. I look forward to hearing from you so I can discuss the review and provide feedback from the courier. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“They had the best deal on the market but couldn't seem to cope with the fact that I ordered 2 phones at the same time. I had emails saying my order had been processed and my order was complete then at 8.15 at night I got another email to say they hadn't been able to process my order today but don't contact us about it! How rude! I ended up receiveing one phone one day and another phone the next day which means that I had to wait in 2 separate days for delivery of the items and my contracts and bills are now on different days which was why I ordered 2 together in the first place.”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 9 years ago

Hello Emma, Thank you for taking the time to speak to me regarding the issues you experienced. I’m pleased we could resolve this and would also like to thank you for the feedback. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“I wish to make a complaint. My new phone was delivered as scheduled, for which many thanks. However, when I attempted to swap the O2 SIM card provided, by following the online process, it failed to complete properly. O2 then stated that they had no record of this SIM reference and could not process it. They are now having to issue me with a new one, which will take up to 3 days. What is the point of your sending me a card that I cannot use? D Schatz”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Douglas, Thank you for your review. I’m sorry to hear about the issues you experienced with the SIM card. When the SIM card arrives it may take up to 72 hours to become active. Usually its instant however in some cases the network do take up to 72 hours. I’ve tried to call you to discuss this further however I was unable to reach you. Please let me know a best time for me to try again. I look forward to hearing from you so I can investigate the issues you experienced with the SIM swap. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Purchased iPhone 6 without hassle, however £60 upfront fee was deducted twice from my bank account. Still waiting to be reimbursed.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Tommy Thank you for your review. It’s concerning to hear that your upfront cost has been deducted twice, I understand the concerns and frustrations this would cause. I hope this issue has since been resolved and the amount has now been refunded. Please accept our sincere apologies for any inconvenience caused. Kind regards Grace | Mobiles Customer Support Team

Posted 9 years ago

“Phone arrived promptly but with no clear instructions about getting my old number onto the new phone and no paper copy of the contract. I've emailed customer service twice asking for the end date of my contract but have received no reply! Mobiles.co.uk is very much just a phone and not much else.”

Helpful Report

(Huawei Nexus 6P 32GB Black) - Posted 9 years ago

Hello Lucy Thank you for your review. I’m sorry to hear that you were unsure of how to transfer your number, I hope you have since managed to port your number to the order taken with ourselves. I have tried to contact you this afternoon but unfortunately you were unavailable. Unfortunately we wouldn’t know the exact end date of your contract, however your network provider would be able to provide you with this information. Please accept my apologies for any inconvenience or confusion caused. Kind regards Grace | Mobiles Customer Support Team

Posted 9 years ago

“I've never had more trouble ordering something online. Partial deliveries, no notification of cancelled orders and customer support can't tell you why …. disappointing.”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Matthew Thank you for your review. I’m sorry to hear that you have experienced difficulties when trying to place your order online, I hope you have since had success. It’s also disappointing to hear that you have only received part of your order and that our customer support team haven’t been able to resolve this for you. Please accept our apologies for any concerns or inconvenience caused. Kind regards Grace | Mobiles Customer Support Team

Posted 9 years ago

“I bought a phone as a Christmas present, and when I initially went on the site it showed a code to enter for a discount at checkout. There was nowhere to enter the code so I had to pay full price!!”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Christopher Thank you for your review. It’s disappointing to hear that you weren’t able to take advantage of a promo code that was available at the time of purchase, I appreciate the frustration this would have caused and sincerely apologise. I have tried to contact you this afternoon to discuss this further but unfortunately you were unavailable. The promo/voucher code is usually entered on the “Your Basket” page, I apologise if this was missed during your purchase. Kind regards Grace | Mobiles Customer Support Team

Posted 9 years ago

“I ordered 2 phones from you. Only one arrived. Then I got a email telling me that the other one had been canceled as requested. I never canceled it. And still the money came out my back for both phones. I tried to reorder the second phone again and was sent a email telling me it had been declined. I was very disappointed about this as the phones were for my kids Xmas”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Laura Thank you for your review. I’m sorry to hear that your second order was unsuccessful based on the outcome of your credit check. I understand and apologise for the disappointment and inconvenience this may have caused especially as it was intended as a gift. Please except our extended apologies. Kind regards Grace | Mobiles Customer Support Team

Posted 9 years ago

“I never received any headphones with my new mobile phone therefore I'm disappointed as I did not receive the whole package”

Helpful Report

(Sony Xperia Z5 Black) - Posted 9 years ago

Hello Abla, Thank you for your review. I’m sorry to hear you’ve not received your headphones with your new phone. Some manufactures such as Microsoft and Sony do not provide headphones with certain handsets. I apologise for the inconvenience caused by this. I’ve tried to call you to discuss this further but I was unable to get hold of you. Please could you provide a best time for me to call you to discuss this? I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews