Name: Mobiles.co.uk
Rating: 4.70

“I never received any headphones with my new mobile phone therefore I'm disappointed as I did not receive the whole package”

Helpful Report

(Sony Xperia Z5 Black) - Posted 9 years ago

Hello Abla, Thank you for your review. I’m sorry to hear you’ve not received your headphones with your new phone. Some manufactures such as Microsoft and Sony do not provide headphones with certain handsets. I apologise for the inconvenience caused by this. I’ve tried to call you to discuss this further but I was unable to get hold of you. Please could you provide a best time for me to call you to discuss this? I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“I was mis-sold an iPhone. I contacted them in relation to an upgrade, and was lied to about ending contract with previous network”

Helpful Report

(Apple IPhone 6s 16GB Space Grey) - Posted 9 years ago

“The phone I received was not look like brand new, as my box was ripped and opened. I did not receive my head set, usb connector and Nokia original manual in the box. They informed that the accessories were not available at the time of dispatch but will send it as soon as they are available. When you buy a brand new phone, you get everything in the box. The only person who can open a new phone is its owner, otherwise it is a crime.”

Helpful Report

(Microsoft Lumia 550 Black) - Posted 9 years ago

Hello Sheeba, Thank you for taking the time to speak to me moments ago. I hope I was able to address your concerns. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Phone is lovely good condition came on time, very fast delivery. However the sim card that came with the phone doesn't work and I have had to order another sim card from 02 which means that I can't use the phone which is very disappointing. I expected to be able to put the sim in and use my phone without any problems, but I have to wait now until Wednesday which will be a full week since receiving the phone.”

Helpful Report

(Apple IPhone 6 16GB Grey Refurb) - Posted 9 years ago

Hello Emma, Thank you for your review. I’m sorry to hear about the issues you experienced and I apologise for the sim card being faulty. I’ve tried to call you to discuss this further but I was unable to get hold of you. Please could you provide a best time for me to call you to discuss this so I can sort the issues and resolve this for you. I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“The SIM card I received with the phone does not work. I have had to contact Vodafone my-self to resolve this matter.”

Helpful Report

(Apple IPhone 5s 16GB Space Grey Refurbished) - Posted 9 years ago

Hello Eileen, Thank you for your review. Please accept our apologies for the issues that you’ve had with the SIM being faulty. I’m pleased to hear the matter has now been resolved. I’ve tried to call you however I was unable to get hold of you. Please let me know the best time for me to try again so we can discuss this further. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Sadly, what should have been put through as an upgrade, we put through as a new contract. So despite good service, and speedy delivery, this deal has cost me alot of time and money to rectify.”

Helpful Report

(Sony Xperia Z5 Black) - Posted 9 years ago

Hello Barrie Thank you for your review. I’m sorry to hear that your order hasn’t been processed as an upgrade as intended, I have tried to contact you this morning to discuss this further but unfortunately you were unavailable. I understand the inconvenience and disappointment this may have caused and sincerely apologise. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“if you refuse to allow a person to have a contract do not say to them we cannot give you the information as to why you cannot have a contract you must be willing to give them the information which says that they cannot have a contract and you must be willing to provide that information in writing no information then you must be willing to allow them a contract phone not s i m card”

Helpful Report

(Apple IPhone 4s 8GB White Refurbished) - Posted 9 years ago

Hello David Thank you for your review and for taking the time to speak with me this afternoon. I hope I was able to address your concerns and answer your questions. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“I ordered new phones & was sent refurbished ones & was only advised of this when I queried the order.”

Helpful Report

(Apple IPhone 6 64GB Silver) - Posted 9 years ago

Hello Sandra Thank you for your review. It’s concerning to hear that the phone’s you have received appear to be refurbished rather than the new handsets that you originally ordered, please accept our sincere apologies for this error. I hope this has since been rectified and we apologise for any inconvenience it has caused. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“I order a contract, the phone arrived swiftly however was locked to Vodaphone and my contract is O2. I then called up to get a replacement, the lady seemed very helpful and organised a pick up. But she hung up before getting the address to pick up from or providing me with the address to send to meaning I needed to call up again. I have now been paying for a more expensive contract without a new phone and wasted a whole evening on the phone to O2 as I believed it was the networks fault the new phone wasn't working.”

Helpful Report

(Apple IPhone 6 64GB Silver Refurb) - Posted 9 years ago

Hello Amy Thank you for your review. It’s concerning to hear that the phone you received was locked to a different network to one in which you requested, instances like this are rare and apologise for any inconvenience this has caused. I am also disappointed to hear that your call with our customer support team was terminated before you were able to provide the relevant details. I tried to contact you this afternoon to discuss this further but unfortunately you were unavailable. I would like to advise that this is not our standard level of service and I hope that we can provide you with a better representation in the future. In closing, I would like to reiterate my sincere apologies for any inconvenience caused. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“My phone turned up in good time, however that is the only positive I can think of. It doesn't work. I have tried contacting customer services on several occasions (at 13p per minute) with each call resulting in me waiting in a "queue" for at least 20 minutes before giving up! I am loathe to return the phone, considering I am also expected to pay for recorded delivery to return an item which is faulty! Overall, I am not impressed!!”

Helpful Report

(Apple IPhone 6s 128GB Rose Gold) - Posted 9 years ago

Hello Catherine Thank you for your review. I’m sorry to hear that the phone you have received is faulty and that you’re experiencing difficulties when trying to contact us. I understand the frustration this would cause and sincerely apologise. I have tried to contact you this afternoon to arrange a collection of your phone however you were unavailable. If you could please kindly advise when it would be more convenient for us to contact you, a member of our team will be in touch. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“Delivery was 3 days late. original estimate was for monday, ended up being delivered thursday afternoon, so that was three days late.”

Helpful Report

(Apple IPhone 6s 128GB Space Grey) - Posted 9 years ago

Hello Matthew Thank you for your review. I'm sorry to learn that your delivery was delayed and any inconvenience this has caused. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“Waitied in a whole day for the delivery of the handset which never turned up. Called DPD to ask why with an excuse given that the delivery van broke down. Also further charged £5.36 for the pleasure of the call asking why I wasted a day. Very poor customer service.”

Helpful Report

(Apple IPhone 5s 32GB Silver) - Posted 9 years ago

Hello Andrew Thank you for your review and for taking the time to provide me with your feedback. It’s disappointing to hear of your experience with DPD and I apologise on their behalf for the issues you have encountered and for any inconvenience it may have caused. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“No information provided with new contract & phone, had to research new provider online to begin signing up process and a week later SIM still not accepted by network. Poor online support from supplier regarding this contract & phone package. Can honestly say I wish I hadn't bothered.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Iain Thank you for your review. I’m sorry to hear that you have experienced issues with your connection and Sim card, I understand the frustration and inconvenience this would cause and sincerely apologise. I have tried to contact you this afternoon but unfortunately you were unavailable. I hope this issue has since been resolved and your Sim card is now working. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“Assured by Mobiles.co.uk that network coverage from Vodafone best for my new address post code. Consequently, when purchasing my new I-phone6 from Mobiles.co.uk i agreed to discontinue with O2 and sign up with Vodafone. Mobiles.co.uk also informed me that a "sure signal" device was available from Vodafone in the event signal was poor in doors. Vodafone are refusing to supply this device unless I pay for it which contrary to what was verbally agreed by Vodafone at the time I checked coverage with them. I am now considering taking legal advice on the basis that I have been miss sold an item under the consumer sale of goods act”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Brian, Thank you for your review. Please accept our apologies for the poor coverage that you’ve been receiving from Vodafone I’ve tried to call you however I was unable to get hold of you. Please let me know the best time for me to try again so we can discuss this further. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Have used mobiles.co.uk for my last 2 upgrades at least. Always been so easy. Yet this time, after changing the colour of my selected iPhone 6s, the website changed my purchase to a new contract. I was unaware until I realised the phone had a new number after inserting the sim, by which time they will not accept the device back. Vodafone would of matched the price I thought I'd ordered... But seen as mobiles wouldn't let me return the device, I've had to pay more to alter it to a my upgrade. Therefore, I feel I have been mis sold, at the websites error, not mine, and they're weren't prepared to honour it. I won't be using them next time. Have now received my upgrade sim... But have checked the online store and u can still select phone colour and it changes to £39 from £44...”

Helpful Report

(Apple IPhone 6s 16GB Gold) - Posted 9 years ago

Hello Dale, Thank you for your review. Please accept our apologies for the issues you’ve had. I’ve tried to call you however I was unable to get hold of you. Please let me know the best time for me to try again so we can discuss your review. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“I purchased an Iphone 5s through Mobile.co.uk for my sons birthday. It came faulty with no sound. It has had to be returned and we are now waiting for a replacement. I was left with a very disappointed 12 year old with no phone.”

Helpful Report

(Apple IPhone 5s 16GB Gold) - Posted 9 years ago

Hello Lindsey, Thank you for taking the time to speak to me moments ago. I’m pleased I was able to discuss the issues you experienced and provide a resolution. If you require any further assistance please let me know and I’d be happy to help. Kind regards, Mohammed mobiles.co.uk support team

Posted 9 years ago

“I was impressed overall until I got my mobile bill. When I ordered my phone I got a message asking me to call and clarify a couple of points which I did. It took 3 calls but eventually got to speak to someone and sort out my order. What I didn't know (and no-one bothered to tell me) was that the calls to customer service cost me £26..what a con !”

Helpful Report

(Samsung Galaxy S6 32GB Gold) - Posted 9 years ago

Hello Laurence Thank you for your review. I’m sorry to hear that you’ve received a higher bill than expected, I understand the concern this would cause. I have tried to contact you this morning to discuss the additional amount you have incurred due to contacting us but unfortunately you were unavailable. To ensure that you incur no further costs, please use your login area to contact our customer support team for any future queries. I apologise for any concern caused. Kind regards Grace | mobiles.co.uk

Posted 9 years ago

“it has taken the customer service 3 working days to realize that they have given me the wrong sim and its not working until a further notice. totally disappointing even though the deal that i got through them is amazing.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Markelian Thank you for your review. I’m really sorry to hear that you have yet to receive the correct Sim; I understand how frustrating this would be. I have tried to contact you earlier today to discuss but unfortunately I was unable to reach you. I hope this issue has since been resolved and that you’re now able to use your new phone/Sim. Apologies again for any inconvenience caused. Kind regards Grace | mobiles.co.uk

Posted 9 years ago

“Great deal, super quick delivery but phone was not compatible with latest itunes on a mac and had to reset icloud etc after calling Apple, who said the iphone6s had problems with this matter. Fine but to be sold one without being informed is surely not right.”

Helpful Report

(Apple IPhone 6s 16GB Space Grey) - Posted 9 years ago

Hello Marcus Thank you for your review. It’s disappointing to hear that you have experienced issues when trying to setup your handset; I understand the inconvenience this would cause and sincerely apologise. Unfortunately we were unaware that there has been an issue when syncing the latest iPhone to iTunes so thank you for bringing this to our attention. I hope that you’re now able to use your new phone and you don’t experience any further issues. Apologies again for any inconvenience caused. Kind regards Grace | mobiles.co.uk

Posted 9 years ago

“The phone appears to be good value for money but you charged me an extra £10 airtime credit which I have not received. I have tried phoning but I get passed from one company to another. Please will you put the £10 back on my credit card. I am still learning how to set it up and will probably need to buy a stylus to operate it.”

Helpful Report

(Huawei Ascend Y330 Black) - Posted 9 years ago

Hello Doreen, Thank you for taking the time to speak to me moments ago. If you require any further assistance please let me know and I will be happy to help. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews