Name: Mobiles.co.uk
Rating: 4.70

“The phone i ordered was shipped very fast, but I have been waiting since monday night to get service, its now been over 72 hours. I have contacted vodafone and was told the number hasnt been registered correctly so have to wait”

Helpful Report

(Apple IPhone 6s 16GB Gold) - Posted 9 years ago

“Received the phone and now after almost a week it's still not working. Having to take it to the EE shop as I think the SIM card is faulty. Could do without this hassle!!!!”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 9 years ago

Hello David Thank you for your review and for taking the time to speak with me earlier this afternoon. I hope that I was able to address your concerns and that these issues have now been resolved. Apologies for any inconvenience caused. Kind regards Grace | mobiles.co.uk

Posted 9 years ago

“Poor level of information on the website. Difficult to contact customer services. Received 1st bill prior to receiving the handset and the bill was too high.”

Helpful Report

(Apple IPhone 6s 64GB Silver) - Posted 9 years ago

Hello Mark Thank you for your review and for taking the time to speak with me earlier this morning. I hope that I was able to address your concerns and that these issues have now been resolved. Kind regards Grace | mobiles.co.uk

Posted 9 years ago

“No details on how to obtain the cash back and Mobile UK seem uncontactable. O2 who I have my phone line with are also not supportive of Mobile UK”

Helpful Report

Posted 9 years ago

Hello Colin, Thank you for your review. I’m sorry for the lack of information regarding your cash back. You can log in on the my account section of the website. Once your logged in you can view all the cash back information on your account. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time and contact number so I may call you and provide an update. I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“I requested a different delivery address which was not actioned so had to change delivery day in order to take time off work for the delivery. The phone was not delivered despite several calls to the courier. They wanted to attempt redelivery on Monday which would mean taking more time off work, I could change the delivery address but that meant I would not get the phone until a week after I should have received it. They finally agreed to deliver it on Sunday (today) I have had my text, I am delivery no. 78 so I am not hopeful that I will receive it as I was no 52 on Fri when he ran out of time! If it is not delivered I will cancel the order as I cannot be doing with the aggravation”

Helpful Report

(Samsung Galaxy S6 32GB Black) - Posted 9 years ago

Hello Julia, Thank you for your review. We’re sorry to hear about the issues you’ve experienced and I would like to apologise for the inconvenience this has caused you. I’ve tried to call you to discuss this further however I’ve not been able to get through to you. I would like to call you to discuss this further. Please could you provide a best time and contact number so I may call you and discuss this further? I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“gentleman on the phone was very nice, however, when you've ordered a phone for your daughters birthday, and you go to get it set up and cant, because you haven't been sent a sim card with it, its very dissapointing as that's what you've paid for, and it cant have been that hard to put it in the bag along with the phone!!”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 9 years ago

Hello Carolyn, Thank for taking to time to leave a review and for speaking with me today. May I again apologise for the inconvenience that has been caused. Kind regards, Clare |mobiles.co.uk

Posted 9 years ago

“You didn't give me ear phones but thats parts of the handset”

Helpful Report

(Apple IPhone 5s 16GB Gold Refurbished) - Posted 9 years ago

Hello Mubshra, Thank you for your review. I have tried to contact you this afternoon in order to discuss this further but unfortunately I was unable to reach you. If you would like me to call you, please confirm your best contact number and a time you are available to talk. If you have a refurbished handset, we don’t supply earphones for hygiene reasons. This is stated in the information section on our website about refurbished phones. However, if you have a brand new handset that has come without earphones, I’ll happily arrange for some to be sent out to you. I apologise for any inconvenience this has caused. Kind regards, Clare |mobiles.co.uk

Posted 9 years ago

“You didn't give me ear phones but thats parts of the handset”

Helpful Report

(Apple IPhone 5s 16GB Gold Refurbished) - Posted 9 years ago

“Product supplied didn't work with sim card sent. Agreed to replace product but, having been collected 24 hours ago I still have no notification of when my replacement will arrive. Disappointing service so far.”

Helpful Report

(Apple IPhone 6 64GB Grey Refurb) - Posted 9 years ago

Hello Mr Mcgachen, Thank you for taking the time to speak with me today. Further to our conversation, I hope the information I provided was helpful. Please don’t hesitate to contact us if you require further assistance with this matter. Kind Regards Clare | Mobiles.co.uk Support team

Posted 9 years ago

“Phone sent was locked to another carrier, so has got to be returned for a swap. A simple quality gate to check this would have saved the inconvienence.”

Helpful Report

(Apple IPhone 6 64GB Grey Refurb) - Posted 9 years ago

Hi Darren, Thank you for your review. I’m sorry to hear that your handset arrived locked to another network. All of our refurbished handsets are sent through quality control as soon as they are received. So it is disappointing to hear that, in this instance, your handset was not fully checked. May I take this opportunity to apologise for any inconvenience this may have caused. Kind Regards Clare Chesterton | mobiles.co.uk Customer Support Team

Posted 9 years ago

“I have to say i Disnt expect my invoice to arrive before my phone turnud up And the phone arrived within 24h Very disappointed”

Helpful Report

(Apple IPhone 5s 16GB Gold Refurbished) - Posted 9 years ago

Hello Ewelina, Thank for your review, I'm really sorry to hear that you received your invoice before your phone. I have tried to contact you this morning so that we could discuss this further but unfortunately you weren't available. I hope this issue has now been resolved, however if you wish to discuss this, please can you advise when it is best to contact you. Apologies for any inconvenience caused. Kind regards, Grace | Mobiles.co.uk Customer Support Team

Posted 9 years ago

“Had phone for a few days now and first impressions are great but the delivery service from DPD was awful. Let them know I was not going to be in and got confirmation that they would leave the parcel at number 6. They still tried to deliver to me, found I wasn't in (as they knew), sent me a message to say that the parcel had been left at number 1 but actually left it at number 2. Luckily I know the neighbours well and got the parcel OK. 'Local' depot for DPD to collect is 35 miles away. PLEASE USE A DIFFERENT DELIVERY COMPANY MOBILES.CO.UK”

Helpful Report

(LG G4 Titan Grey) - Posted 9 years ago

Hello Gary, Thank you for taking the time to provide us with feedback on your experience with DPD and for taking the time to speak with me earlier this morning. All of the issues you have incurred will be passed on to ensure that other customers are not affected in the same way. May I take this opportunity to apologise again for any inconvenience this may have caused. Kind regards, Grace | Customer Support Team

Posted 9 years ago

“due to my phone not working as it should when it came, I had to go to customer service at Vodafone for help to get it working .as this phone would not receive landline call and I had to get a new sim from Vodafone because when I called your customer services they were very unhelpfull which left me very angry and up set and so had to go to the Vodafone shop for this new sim which I had to take time off from work to make this happen”

Helpful Report

(Nokia Lumia 635 Green) - Posted 9 years ago

Hello David, Thank you for your review. I'm sorry to hear that your handset didn't work correctly upon receipt, I understand the frustration this would cause. I have tried to contact you this morning in order to discuss this and the issues regarding your sim card however I was unable to reach you. If you would like me to contact you, can you please provide me with the most convenient time to reach you. Apologies for any inconvenience caused. Kind regards, Grace | Customer Support Team

Posted 9 years ago

“Lots of things which not mentioned when taking a contract out, customer awareness is important.”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 9 years ago

Hello Tariq, Thank you for taking my call moments ago. Thank you for the feedback and I’m pleased we were able to discuss the issues and come to a resolution. If you require any further assistance please let me know and I will be happy to help. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Your prompt service was let down by the courier delivering to an incorrect address. I asked for delivery to18A but item was delivered to 33. This was to a recently widowed lady whom we were trying to protect from any unnecessary visits. Very disappointing result which reflects poorly on your firm.”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 9 years ago

Hi Ian, Thanks for taking the time to leave a review regarding the delivery of your order. It is really disappointing to hear that your neighbour was disturbed due to a delivery error and I would like to apologise for the inconvenience caused by this. I have tried to contact you this afternoon by phone but unfortunately I was unable to reach you. I’d like to discuss this with you in more detail so that we can investigate the points you’ve raised. Therefore, I’d kindly ask you to confirm the most convenient time to reach you and provide the best contact number. I look forward to hearing from you and hope to be given the opportunity to put things right. Kind Regards Clare | Mobiles.co.uk Support team

Posted 9 years ago

“I bought a £31 a month contract and am being charged £33 a month! The phone itself and delivery time were great though.”

Helpful Report

(Apple IPhone 5s 32GB Gold) - Posted 9 years ago

Hello Carly, Thank you for taking the time to speak with me today. Further to our conversation, I hope the information I provided was helpful. Please don’t hesitate to contact us if you require further assistance with this matter. Kind regards Clare | Mobiles.co.uk Support team

Posted 9 years ago

“I would've given a 5* review but I had a bad experience. Upon checkout of my basket I had another checkout window open with a similar deal except the one I wanted had a £55 upfront cost and the other had £100. During the entire checkout process it only stated that I was paying for the one phone. Then afterwards I got an email saying I'd paid for two and that I was charged £155. I called the company straight away and a woman said she'd sort the situation out for me. My phone was then delivered, which was very quick, and the next day I got a text saying another phone would be delivered to me tomorrow. So they hadn't bothered to cancel my order! I called them up again and they apologised and told me I would receive my own money in 7 working days. Horrendous. The good thing about mobiles.co.uk is their cheap deals and the quick and efficient delivery system. Other than that their customer service is awful. I spoke to three people; one didn't bother to fix my order, one was very rude and the other was patronising as hell. I live on a very tight budget and the £100 that went missing from my account made travelling to work an issue. Not impressed.”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 9 years ago

Hello Mica, Thank you for your review. It is really disappointing to hear about the issues you have experienced since ordering with us and that you haven’t received the level of service we aspire to. I have tried to contact you this afternoon by phone but unfortunately I was unable to reach you. We’d like to discuss this with you in more detail so that we can investigate the points you’ve raised. Therefore, I’d kindly ask you to confirm the most convenient time to reach you. May I take this opportunity to apologise for any inconvenience this incident has caused and I hope that we are able to provide you with a more representative example of the level of service you should rightly expect. Kind regards, Grace | mobiles.co.uk

Posted 9 years ago

“Cannot pair the iPhone 6 with my new. Vw Tiguan. Very annoying”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello David, Thank you for your review. I’m sorry to hear that you’re experiencing issues connecting your iPhone 6 to your new car, I understand the frustration this would cause. I have tried to contact you this morning by phone in order to discuss this further but unfortunately I was unable to reach you. For support regarding this issue, I would recommend using the Apple website as they have forums and FAQ sections that provide assistance and resolutions. I apologise for any inconvenience this has caused. Kind regards, Grace |mobiles.co.uk

Posted 9 years ago

“Due to a mix up between Mobiles.co.uk and EE, I was presented with an initial bill of over £90 compared to the expected £18.50. I'd been put on the wrong tariff and charged a £50 deposit covering the ability to make international calls, something which according to EE I should have been made aware of when placing the order with Mobiles. I wasted an entire morning ringing both Mobiles and EE to sort this out. All in all I would say that I wont be using mobiles.co.uk again.”

Helpful Report

(Apple IPhone 5c 8GB White) - Posted 9 years ago

Hello Jamie I’m sorry to hear of the difficulties you’ve experienced since taking a contract through ourselves. I’ve arranged for a member of our team to contact you today, to discuss these issues in further detail. Kind regards Rebecca | Mobiles Support team

Posted 9 years ago

“Was easy enough to buy the phone, but after being declined the credit check for no reason it made the experience of the transaction very unpleasant, was always given a different excuse from customer service but finally got it sorted after around 2 months. I know it may not be mobiles fault but still very unpleasant”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello George I’m sorry to hear of the difficulties experienced with your order. I appreciate it can be frustrating when an order is declined and I apologise we were unable to offer any insight as to the reason for this, however we’re unable to access the information as to why an application may be declined. I understand from your review the matter has now been resolved, however please let me know if you’d like to discuss the difficulties in more detail and I’ll be happy to give you a call. Kind regards Rebecca | Mobiles Support team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews