Name: Mobiles.co.uk
Rating: 4.70

“Was easy enough to buy the phone, but after being declined the credit check for no reason it made the experience of the transaction very unpleasant, was always given a different excuse from customer service but finally got it sorted after around 2 months. I know it may not be mobiles fault but still very unpleasant”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

Hello George I’m sorry to hear of the difficulties experienced with your order. I appreciate it can be frustrating when an order is declined and I apologise we were unable to offer any insight as to the reason for this, however we’re unable to access the information as to why an application may be declined. I understand from your review the matter has now been resolved, however please let me know if you’d like to discuss the difficulties in more detail and I’ll be happy to give you a call. Kind regards Rebecca | Mobiles Support team

Posted 10 years ago

“I ordered a sliver iPhone 6 on EE and the phone arrived quickly on a deal I liked. The phone arrived quickly but the SIM card did not work as it was registered incorrectly by mobiles.co.uk. Phoned them for a new SIM card I was advised they had to do the whole order again due to the error. This was then declined as this was the 4th request to EE( I had just changed my phone and daughters and was getting the silver iPhone 6 for my wife as changing from O2 to EE) I was then told to remove the SIM card and return the phone to mobiles.co.uk. Phone was collected next day. I was given no option on how to keep the phone and resolve the problem. I have now got the silver iphone6 from another supplier.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

Hello Andrew, Thank you for your review. I’m sorry to hear that there was an issue with your connection has since resulted in having to return the phone. I understand the disappointment this would cause. As your review mentions that the second application was declined, we would be unable to connect you as the iPhone would now be locked to that specific network. Therefore, we’re unable to move you to an alternative network and have to proceed with a return. I apologise for any inconvenience this has caused. Kind regards, Grace | mobiles.co.uk

Posted 10 years ago

“This were complications having the phone delivered then once I did get the phone I discovered that somehow it had been registered in my sons name, which then created problems when I tried to give the PAC code to retain my number. Also, although I gave specific instructions for the account to take the direct debit from, EE have taken it from my sons account (when I never gave any details at all) After several telephone calls and a visit to my local Carphone Warehouse a sales assistant did successfully issue my PAC code so I could retain my number so a big thank you to him”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 10 years ago

Hello David, Thank you for your review and for taking the time to speak with me this morning. I hope I have been able to provide some useful advice on how to rectify this issue with EE. I apologise again for any inconvenience caused. Kind regards, Grace mobiles.co.uk

Posted 10 years ago

“Bought this contract online - First contract ever after years of pay as you go and wished I hadn't done it! All I do is text with the occasional local phone call - I topped up £10 per month. I am disabled and use my phone instead of a 'lifeline' - emergency call switch. I thought I was getting a like for like but wouldn't have to worry about topping up. I took out this phone contract about 6 weeks ago. My first bill was £23.50 argghhh! I looked into it more and realised I had taken out a 'redemption' contract where I have to email bills every so many months to get the extra £10 a month back! Why? Who thought up that rubbish? Just received another bill £36.69.. because I send texts with smiley faces!! For goodness sake! Completely unhappy, misleading sales, my own fault.... should have read the small print! But if a company is decent the small print would be in a large font! :-( Whoops that's another 40p”

Helpful Report

(Samsung Galaxy S3 Neo White) - Posted 10 years ago

Hello Lynne, Thank you for your review. I'm sorry to hear that there has been some confusion regarding your deal and what was involved in terms of cashback. Our website clearly states the price before cashback and what your effective cost would be providing all the claims made are successful. This is detailed again in your basket and confirmation email, I apologise if this was missed or not clearly explained. Details on how to claim can be found on our website or in your login area. I am also concerned to hear that you have incurred additional charges for using faces in your texts, as I believe that this are included within your character allowance. I would kindly recommend you to ask the network provider what these charges are for. I apologise for any inconvenience or concern caused and please do not hesitate to contact us should you require any additional assistance. Kind regards, Grace mobiles.co.uk

Posted 10 years ago

“Sent me the wrong colour of the phone i ordered. Then had to wait for the wrong order to be collected and then get the new one reissued meaning it would be 5 days later by the time the phone is due - with weekend and bank holiday”

Helpful Report

(Samsung Galaxy S6 32GB Black) - Posted 10 years ago

Hello Valerie, Thank you for your review. I'm sorry to hear that you receieved a different colour phone to the one you wanted and ordered, I understand how frustrating and disappointing this would be. I hope you have now received the correct phone and I apologise for any delays or inconvenience caused. Kind regards, Grace Mobiles.co.uk

Posted 10 years ago

“I purchased the Galaxy S6 and it had a screen defect which I noticed straight away. So I ordered a replacement and it had the exact same problem, so I got my 3rd unit yesterday and it also had the same exact problem. There is a pink tint which covers the left side of the screen and is easy noticeable on a white background. I'd of thought you guys would of seen my ffeedback and checked if the new unit was fine, but i'm pretty sure you just send another one hoping it's okay without reading the users problems.”

Helpful Report

(Samsung Galaxy S6 32GB Black) - Posted 10 years ago

Hello Balal, Thank you for your review, I have tried to contact you in order to discuss this further but unfortunately I was unable to reach you. I'm sorry to hear that you are yet to receive a handset without this defect. If the 3rd replacement handset also has this fault, I would like to offer you the choice to switch to another handset on the same tariff. I apologise for any inconvenience caused and thank you again for your feedback. Kind regards, Clare | Mobiles Customer Support Team

Posted 10 years ago

“After the order I placed hadn't arrived after four days i phoned up only to be told my order had been lost and had to be processed again. I was also promised a free gift for my trouble' That too didn't arrive resulting in me once again having to chase the order up. Over all not very impressed.”

Helpful Report

(Apple IPhone 5s 32GB Space Grey) - Posted 10 years ago

Hello Stephen, Thank you for your review, I have tried to contact you in order to discuss this further but unfortunately you were unavailable. I'm sorry to hear that there was an initial issue with the delivery. I apologise that the accessories promised to you were delayed in being sent, this will be fed back to ensure that others customers are not met with the same experience. I apologise for any inconvenience caused and thank you again for your feedback. Kind regards, Clare | Mobiles Customer Support Team

Posted 10 years ago

“My online order did not go through and I received an email saying that the credit card payment may have been withheld so was asked to contact a salesperson on an expensive number! It seemed this was a ploy to give my the big sales talk about the mobile insurance though I outright pointed out that I have mobile insurance through my premium bank account. I was forced to hear the whole insurance talk before I was told everything was fine and payment and DD has been set up. Poor sale tactics.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

Hello Sadia Thank you for your review, I have tried to contact you this morning in order to dicuss this further but unfortunately you were unavailable. I'm sorry to hear that there was an initial issue with your card or bank details, when this occurs we ask customers to contact our order fulfillment team in order to resolve this. I apologise that upon doing this you felt that the agent was using this as an opportunity to pitch insurance, this will be fedback to ensure that others customers are not met with the same experience. I apologise for any inconvenience caused and thank you again for your feedback. Kind regards, Grace | Mobiles Customer Support Team

Posted 10 years ago

“When ordering my 2 phones it said in stock, only to find out a day later erm! only one is in stock so ok i figured it will be in stock within a couple of days and i can wait. But no try 4 weeks before its in stock and yet on there web site it says in stock! and everyday it still said in stock, so if you want to be messed about and lied to with there false advertising which i thought was against the law, then this is a company to go with Not! yes there deals look good but don't say i didn't warn you.”

Helpful Report

(Sony Xperia Z3 Compact Green) - Posted 10 years ago

Hello Charles, Thank you for your review. We’re sorry to hear the handset you wanted to order has been out of stock and I’m sorry the website has not been updated to reflect this. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time and contact number so I may call you. I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 10 years ago

“I live in Carbisbay cornwall I was told I would have good reception where I live . So why is it I have to go outside into my garden to get a signal”

Helpful Report

(Sony Xperia E1 Black) - Posted 10 years ago

Hello John, Thank you for your review. I'm really sorry to hear that you are experiencing poor signal in your area. I have treid to contact you in order to discuss this but unfortunately you were unavailable. Please let us know the best time to reach you. Apologies for any inconvenience caused. Kind regards, Grace |Mobiles Customer Support Team

Posted 10 years ago

“The 'as new' unused iPhone 6 I purchased was sent in a box belonging to another phone, bit suspicious that the phone was not as described 'a return that had never been used', how did it then end up in another phones box. This will reduce the value of the phone at contract end.”

Helpful Report

(Apple IPhone 6 64GB Silver Refurb) - Posted 10 years ago

Hello Paul, Thank you for your review. I’m sorry the handset you received was in another box. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and discuss this further. I look forward to hearing from you. Kind regards, Mohammed Mobiles support team

Posted 10 years ago

“Really disappointed after a superb start with these guys.... We found a cracking mobile deal with these guys and i was so pleased initially.... Then month 2s bill came in after we were put on stop as "we'd exceeded our credit limit" having not used the phone we couldnt believe it... Upon checking wed spent £128 on data useage.... Aparently (even thou we only use it via the wifi at home... The phone in one month had used this huge amount.... Not such a cracking buy... Still in dispute as we cant afford to pay....”

Helpful Report

(Nokia Lumia 635 Black) - Posted 10 years ago

Hello Paul, Thank you for your review. I’m sorry to hear you’ve been charged excessively for data usage. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you so we can investigate how and why you’ve been charged excessively. I look forward to hearing from you. Kind regards, Mohammed Mobiles support team

Posted 10 years ago

“No FM Radio! This is a major, major issue! I live in an area with poor 3G service, so if I'm out and about - in the garden, walking, jogging and so on - and I want to access my radio, the mobile data service is hopeless. I feel like Samsung is regressing: my new S4 is worse than my old S2, which has a broken screen after just 2 years, and now I'm going to have to dig out my Sony Walkman c. 1005 if I want to listen to the radio on the move!”

Helpful Report

(Samsung Galaxy S4 Black) - Posted 10 years ago

Hi Antony really sorry to hear that your new phone doesn't have an FM radio. There are some really great radio apps available via the Google play which should be pre-installed on your phone. Personally I use tunein which has a great range of stations available including some of the digital stations like 6 music. If you copy and paste the link into your browser you can find out about the product. https://play.google.com/store/apps/details?id=tunein.player I hope that helps, otherwise our team is here 9am to 6pm Monday to Saturday and can discuss other options for you. Many thanks Paul from Mobiles.co.uk

Posted 10 years ago

“Unfortunately had to rate as poor after previously leaving a review elsewhere for an excellent experience. The phone arrived in very quick time and speaking over the phone to sales team they were very helpful so 10/10 to them. Unfortunately I have realised that the amount of mobile data on my new tariff is not enough and have found a better deal with a lot more data elsewhere. However, even though I'm with the 14 days change of mind time frame. Mobiles.co.uk are refusing to cancel my contract because I've used the phone which signifies I've accepted contract (the 14 day regulation for consumers kicks in AFTER contract accepted so this should have no bearing). They won't entertain the idea of me staying with them if they can offer me a similar deal to the one I've found elsewhere either so I'm not very happy. I have escalated to a complaint so we will see what happens”

Helpful Report

(Samsung Galaxy Note 4 Gold) - Posted 10 years ago

Hello Jo, Thank you for your review. I'm sorry to hear about the difficulties you have had since placing an order with us. I have tried to contact you in order to discuss this in more detail but unfortunately you were unavailable. Can you please therefore provide a better time to reach you and I will gladly call you back. Many thanks, Clare Mobiles Customer Support Team

Posted 10 years ago

“I recieved the handset on time but as yet it's still not been connected 4 days later.Disappointed so far”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

Hello Katie, Thank you for your review. I'm sorry to hear about the difficulties you have had with connecting your sim card. I have tried to contact you in order to discuss this in more detail but unfortunately you were unavailable. Can you please therefore provide a better time to reach you and I will gladly call you back. Many thanks, Clare Mobiles Customer Support Team

Posted 10 years ago

“I was sent an email from billmonitor.com telling me how much I could save on my monthly contract with Orange by purchasing a new deal from yourselves. On ordering the phone with the new monthly plan I was under the impression that I would just be upgraded frommy existing Orange contract as you asked me for my current phone number. I received the phone after several weeks to find I had been given a new contract with a new phone number. I contacted the network provider, EE, for a PAC code and they told me they cannot issue a PAC code to switch numbers from one contract to another contract with the same network provider. I had weeks of hassle as I was told one thing and then another and finally had to purchase a new sim card from another network provider, activate it with a PAC code from EE, switch to the new provider and then after 24 hours get a PAC code from the new provider to switch back to EE. This has taken me about 1 month to get resolved and because of this I have ended up paying for 2 months extra on my original contract. It should be made clear that I was taking out a NEW contract with a NEW number. The assistant in the EE store says he sees this problem a lot.”

Helpful Report

(Alcatel Idol 2 Mini S Black) - Posted 10 years ago

Hello Richard, Thank you for your review. I'm sorry to hear about the difficulties you have had since placing an order with us, especially as you believed it was for an upgrade of your existing contract. I have tried to contact you in order to discuss this in more detail but unfortunately you were unavailable. Can you please therefore provide a better time to reach you and I will gladly call you back. Many thanks, Grace Mobiles Customer Support Team

Posted 10 years ago

“You would have got a very good review, but I paid for a Priority delivery, which you confirmed in writing, but omitted to tell DPD about, which caused me a lot of unnecessary hassle. Everything else, from the deal, to the process, was very good.”

Helpful Report

(Samsung Galaxy S4 Black) - Posted 10 years ago

Hello Christopher, I sincerely apologise about the error with your priority delivery, I appreciate how frustrating and inconvenient this would be and hope you have since received your parcel. Please provide me with a best contact time if you'd like to discuss this further. Many thanks, Grace | Customer Support Team

Posted 10 years ago

“I was not informed about my phone going to be refurbished and when it arrived did not have original packaging, no headphones, no manual book, just the charger. Also an email confirming my order stated wrong network provider, I have O2 instead of EE after it was swapped over the phone conversation with staff, but email did not reflect this.”

Helpful Report

(Samsung Galaxy S5 Shimmery White Refurbished) - Posted 10 years ago

Hello Adam, Thank you for your review. I'm disappointed to hear that you weren't advised that you would be received a refurbished phone, I have called but unfortunately I was unable to contact you directly. In order to investigate this, please can you provide us with a best time to reach you and I'll be in touch. Thank you Grace | Customer Support Team

Posted 10 years ago

“I am still waiting for emails giving an order number (important for redeeming cash back) in relation to a mobile which I ordered a week ago and which was delivered on 4 February. I telephoned on Friday to inform mobiles.co.uk that I hadn't received any emails from them in relation to this order (other than one confirming delivery date). The person who spoke to me mentioned that this was a known problem. It needs to be fixed! By contrast, in relation to an order made roughly a week earlier for an upgrade, the system worked perfectly.”

Helpful Report

(Nokia Lumia 635 Orange) - Posted 10 years ago

Hi Annabel, Thank you for your review, I'm sorry to hear that you haven;t been issued with an order number for you upgrade. I have tried to contact you this afternnon in order to discuss this further. Please can you provide me with a better time to reach you. I look forward to your response. Kind regards, Grace | Mobiles Customer Support Team

Posted 10 years ago

“My son is very happy with his new phone, however, I have an issue with the billing. The phone was ordered on 31st, to be delivered on 2nd. I have been billed from 31st which therefore includes three days when my son did not even have the phone. The amount is just a couple of quid but the principle is annoying. Spread this across thousands of new customers and a lot of money is being dishonestly taken from customers by this sharp practice.”

Helpful Report

(Sony Xperia Z3 Compact Black) - Posted 10 years ago

Hi John, I appreciate how frustarting this would be. As your connection with the network would commence from the 31st, your billing would coincide with this. If you would like to discuss this further, please porvide me with your order reference. Many thanks, Grace

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews