Name: Mobiles.co.uk
Rating: 4.70

“Ordered an LG G3 32gb. Best price I could find, but when the phone arrived the box was battered, the instructions were photocopied and there was no warranty card or information, so I'm guessing I was sent a return, quite possibly even a refurb handset but charged the "new" price. They do sell refurb handsets but at a reduced price which I wasn't offered. When I emailed them about it, they made one attempt to contact me by calling my home while I was at work and that was it. No email, no denial, no explanation, nothing. Nice customer service. I don't think I'll be using these guys again.”

Helpful Report

(LG G3 32GB Metallic Black) - Posted 10 years ago

Hello Russell, Thank you for your review. I’m sorry to hear the box was damaged and the instructions were photo copied. I can assure you the handset was brand new and not refurbished. I would like to call you and discuss this further. Please could you provide a best time and contact number so we can discuss this further and allow us to put things right. I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 10 years ago

“Generally your operatives are good but let down in the final stages of the process when firstly my bank details needed to be altered and nobody bothered to call or email me to let me know, I had to call you after my phone had not arrived a week later. Secondly the inability to use business bank and card details was very annoying, I now have to use a personal account and transfer money over from my business, pathetic. In short, good product, good sales team but very bad admin.”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

Hello Trevor, Thank you for your review. Please accept our apologies for not being able to use your business account details on a personal mobile contract. For a security measure the system doesn’t allow a business account to be used at the point of sale. I can advise to contact the network and change the direct debit to your business account. The network will be able to do this which will be more beneficial as you won’t have to transfer funds from one account to the other. Once again I would like to apologise for the inconvenience this may have caused. Kind regards, Mohammed Mobiles.co.uk support team

Posted 10 years ago

“Havnt got an account with use but yet use try take money from my account? ?????”

Helpful Report

(Samsung Galaxy S4 White) - Posted 10 years ago

Hello Victoria, Thank you for your review. I’m sorry to hear you’ve been charged when you haven’t got an account with us. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and provide an update. I look forward to hearing from you. Kind regards, Mohammed E2save support team

Posted 10 years ago

Hi Victoria, We're sorry that we missed you and we haven;t yet been provided with a best time to contact you in order to discuss this further. Thanks, Grace | Customer Support Team

Posted 10 years ago

“The phone I've received seems to be faulty,i.e. battery running low constantly even when handset not being used and also very slow using WiFi . Please can someone contact me from the correct department many thanks miss Corbishley”

Helpful Report

(Samsung Galaxy S3 Mini White) - Posted 10 years ago

Hello Natalie, Thank you for your review. I’m sorry to hear your handset has developed a fault. I can see since writing your review, you’ve spoken to one of our customer support team regarding the faulty handset. Kind Regards, Chris Mobiles Customer Support Team

Posted 10 years ago

“I am really disappointed as my phone is faulty and has to be sent back - mobiles.co.uk are sending me another one but there will be a 2 day delay when I won't have a phone at all and I need one for work purposes. I wasn't offered any compensation - it was as if this happens all the time!”

Helpful Report

(Sony Xperia Z3 Compact Black) - Posted 10 years ago

Hello Andrea, Thank you for leaving a review. I apologise for the challenges you have faced with your faulty handset and am thrilled we have been able to get this resolved this morning. I have arranged everything we discussed this morning and hope you are pleased with the outcome. Kind Regards, Charlie Mobiles Customer Support Team

Posted 10 years ago

“Service from Mobiles.co.uk is good and when I spoke with an advisor they we very friendly, helpful and quick to answer, but when I took the order out I went via Topcashback and the order has failed to track. I have lodged a ticket but I will have to wait a while for this to clear, really annoying.”

Helpful Report

(Nokia Lumia 930 Green) - Posted 10 years ago

Hello Martin, Thank you for writing a review. I am glad to hear you received your order well and have a good customer experience. In regards to top cashback my advice would be to send your proof of purchase to Top cashback as they are a third party company that we have no influence over. This would allow them to see your order was completed. If you could leave the best time to call yourself I shall contact you in order to discuss this in detail. Kind regards, Charlie Mobiles Customer Support Team

Posted 10 years ago

“Still haven't recived my free gift. This company is shocking.”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

Hello Brett, Thank you for writing a review. I’d like to apologise again to you for the delay regarding the delivery of your free gift. As we discussed earlier I believe the delay has been caused by the high volume of orders around the Christmas and New Year period. After I was able to provide you an update on this I hope that you’re now feeling more satisfied by our overall customer experience. If you require any further assistance then please don’t hesitate to contact our customer services team. Kind regards, Charles Mobiles Customer Support Team

Posted 10 years ago

“Dear Sir/Madam I have issues with my handset.When i taking a pictures I cannot open some of them the message says not support file or cannot open.Also I cannot use a data.Please advice what I need to do. Regards Vlad”

Helpful Report

(LG G3 Metallic Black Refurbished) - Posted 10 years ago

Hello Vladimir, Thank you for leaving a review. After speaking to you earlier I’m glad that we’ve been able to resolve this problem for you. I’d like to apologise again though for any inconvenience that was caused whilst you were experiencing these faults with your handset. If you require any further assistance please don’t hesitate to contact our customer services team who will be happy to help. Kind regards, Charles Mobiles Customer Support Team

Posted 10 years ago

“Purchased an LG G3 refurbished phone although it was a new phone there was no manual included it did have a charger. Called mob phones. And they wont provide one. it states that although these are refurbished they will include all leads and a manual. I pointed out the company statement to no avail they still won't post one. Great phone crap cust service.”

Helpful Report

(LG G3 Metallic Black Refurbished) - Posted 10 years ago

Hello John, Thank you for your review. I tried to call you earlier however you were unavailable. Please let me know the best time to contact you so we can discuss your review. Kind regards, Chris, Mobiles.co.uk support team

Posted 10 years ago

“Hmm.. overall the site was ok. Yesterday I apparently received my two black Sony Xperia M2s, and I say apparently as one turned out to be white; however this wasn't a massive problem, as the trail of circumstances that led up to me receiving the order made me beileve that nothing would be delivered at all! The multi award winning site's first stumble occured just a few days after placing my order online, as I was sent an email claming that they had suddenly run out of stock. Frustrated by the fact that I wasn't notified before the purchase was completed, I immediately grabbed the phone, started dialing, and then.... I couldn't finish this sentence, as upon realizing the call line was a scam where I'd been placed on hold for a full 11 miniutes, thus totalling the cost at more than a pound, I decided to hang up I then decided to take a different approach by contacting them via their Facebook page. This was moderately successful as I was given an alternative number to call which was free, and surprise surprise, the company that was soo busy before, had me on hold for little more than 30 seconds this time. One I got through, I was greeted by a very nice down to earth guy, who understood the problem, and gave a solution ( and i'll congratulate you on that score as you have the only customer services where the staff speak English ); we were told that the order would be processed again for the phones in a different colour this time, and that he would call me back the next day to confirm that it worked. Three days later... No call. Disappointed and deceived, I decided to call again, where I was greeted by another very helpful woman this time, who said the exact same thing, and told us that she would call back. Two days... No call. Frustrated, I called again, and little to my surprise I was met be another helpful genuine member of staff who told us the exact same thing, however, not willing to be tricked again, I asked to be kept on the line whilst she processed the order. Finally, it worked, we received an email claming that out order had been processed and was ready for delivering. Much to my dismay, this was followed by another email, claiming that there had been an error, so to correct the error, the system decided to remove one of the phones from the order. Oh no. I decided to call for the last time, clarifying my order completely, and making it clear that if I saw one more slip up, I was cancelling the order, and they would have to explain to my kids why Santa missed them out this year. Finally, my rant worked, as two days later my oddly coloured phones were at the doorstep. Just in time for Christmas! So overall, although the process was very frustrating, I got what I desired in the end; therefor I'm giving two starts, and the moral of the story: rant at the customer services and they might listen!”

Helpful Report

(Sony Xperia M2 White) - Posted 10 years ago

Hello Donald, Thank you for writing a review. It’s disappointing to hear that you had to contact our customer service team on multiple occasions to get your query resolved. We aim to resolve as many queries as possible at the first point of contact so that we can provide a simple and efficient customer experience. I’ll be passing on the information you’ve provided and any additional training that we can give to our customer services agents will be given so that we can provide a better service in future. I hope this experience hasn’t deterred you from ordering with us in future as we’d love to keep you as customer. If you require any further assistance then please don’t hesitate to contact our customer support team and they’ll be happy to help. Kind regards, Charles Mobiles Customer Support Team

Posted 10 years ago

“I have received my new phone but have been sent the wrong SIM card I have contacted but no reply....so can somebody send me a micro sim so I can start using phone....but no doubt nobody will answer me....”

Helpful Report

(Nokia Lumia 530 Black) - Posted 10 years ago

Hello David. Thank you for your review. I can confirm you have been sent a combination sim card, which is a standard size sim card that also can break into a micro sim card, please push through the middle of the sim card for the sim card to pop out into a micro sim card, if you are having any issues with your sim card, please do not hesitate to contact us or your network provider for further help. Alternatively please leave a reply with the best time for me to call so I can discuss this in detail with you. Kind regards, Charlie Mobiles Customer Support team.

Posted 10 years ago

“Received phone but still not had the iPad mini that was meant to come soon after. The iPad still not come over 3 weeks later and this is because dpd, the parcel company delivering the gift have not got our complete address. They have tried to deliver it to somewhere else. Who is responsible for this I wonder. This gift was supposed to be a christmass present and we still not received it so very disappointed with mobiles.co.uk”

Helpful Report

(Nokia Lumia 630 Green) - Posted 10 years ago

Hello John, Thank you for your review. I apologise for the delay in you receiving your free gift, I’ve emailed our supplier and once more information is available your gift will be processed. I apologise for any inconvenience caused. Kind regards, Chris, mobiles.co.uk support team

Posted 10 years ago

“Unfortunately, I found the service extremely poor. After placing my order I was given a date when my phone would be delivered. However when I then checked my emails I was informed firstly that my order was out of stock and then in a separate email that you were experiencing delays due to a heavy demand of orders. I then received a third email stating that my order could not be delivered to an alternative address I had given as it was a business address. This was infact incorrect. As requested I contacted the company via telephone and spoke to one of your advisors but I had to basically repeat the whole order process over the phone. The phone has arrived! I am delighted with it. However, sadly no earphones were with it. Why not? You clearly advertise that the only difference between your phones is the packaging. Mmmh....not quite true! If you would like to rectify this and improve your rating/review and make a customer happy it would be appreciate. Regards Gillian”

Helpful Report

(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 10 years ago

Hello Gillian, Thank you for leaving a review. At the time you ordered we did experience some system issues and I believe that some of the emails you received were most probably sent in error. However, I acknowledge that this can cause a lot of confusion and anxiety and I apologise for this. I’ve tried to contact you regarding your missing headphones but was unable to reach you. Not all of our handsets will be delivered with these if it is a refurbished model due to hygiene. However, if you contact our customer support team they’ll be happy to send some replacements as a good will gesture. Kind regards, Charles Mobiles.co.uk Customer Support Team

Posted 10 years ago

“phone was too late in being delivered-cancelled order and went elsewhere...”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 10 years ago

Hello Susan, Thank you for your review. I am sorry for the service you have received from us resulting in you cancelling your order. I assure you this is not the level of service we aim to provide and we hope you will return in the future. Kind regards David mobiles.co.uk support team

Posted 10 years ago

“Exceptional deals on great phones. However, the customer service is very poor, hence only 3 stars. To resolve an issue took 30 mins on the phone at 10p per minute. The wait was doubled by a member of staff who disconnected me when he realised he wouldn't be earning any commission from my call. I hope the remainder of my contract will be issue-free, as I dread calling customer services again.”

Helpful Report

(Sony Xperia Z3 Copper) - Posted 10 years ago

Hello Ben, Thank you for your review. I am glad to hear you are happy with our deals. I am sorry to hear of how you were treated by this advisor, I have passed these details on to be investigated accordingly as this is not how we expect our customers to be treated. I share your enthusiasm in hoping that you have no issues regarding your contract in future, however if you do please don't hesitate to contact us so we can resolve it as necessary. Kind regards David mobiles.co.uk support team

Posted 10 years ago

“Refurbished mobiles sold without accesories.”

Helpful Report

(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 10 years ago

Hello Lukasz, Thank you for your review. You are correct that our refurbished models do not guarantee accessories are included with the handset. We try to make this as clear as possible at the point of ordering and I apologise if this was not clear to you. Kind regards David mobiles.co.uk support team

Posted 10 years ago

“ordered an upgrade, they sent me a brand new contract with a brand new number. numpties.”

Helpful Report

(Samsung Galaxy S5 Mini Black) - Posted 10 years ago

Hello Matthew, Thank you for the review. I apologise for the challenges you appear to have faced in upgrading your phone. I am thrilled to see you have spoken with my colleague Charles who has resolved this for you. If you have any further queries please provide me with a time convenient to yourself and I shall call you as soon as possible. Kind regards Charlie Mobiles.co.uk support team

Posted 10 years ago

“I just using my phone around three weeks and so my Samsung S4 Galaxy is faulty as not connecting with wi-fi”

Helpful Report

(Samsung Galaxy S4 White) - Posted 10 years ago

Hello Khadijeh, Thank you for the review. Please be aware our faulty guarantee is for 28days and after this has lapsed you are covered for a year’s warranty with Carphone Warehouse store. I have tried to contact you today with no success. Please be assured we do not wish to drive away custom and will help customers in any way we can in completing an order and also any after care services they may require. If you can provide me with an order ID and best contact number I can look into this for you. Kind regards Charlie Mobiles.co.uk support team

Posted 10 years ago

“The worst customer service I have had. Avoid ordering on the phone, you will regret it.”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

Hello Seaun, Thank you for the review. I apologise for any challenges you have faced and have attempted to call you today unsuccessfully. Please leave a time and day best to contact yourself and I will be happy to call you to discuss this in detail. Kind regards Charlie Mobiles.co.uk support team

Posted 10 years ago

“After returning mobile phone by Special Delivery on 19/11/14 I am still awaiting confirmation of cancellation. I have used the Live message service but no response as yet. It appears communication is really good when purchasing but not on cancellation/refunds. Mrs Kendall”

Helpful Report

(Apple IPhone 5c 8GB Pink) - Posted 10 years ago

Hello Amanda, Thank you for the review. I am delighted that you were able to take my call today and thrilled that we have managed to resolve this for you promptly. I have now emailed your confirmation and if you have any further problems please do not hesitate to contact us. Kind regards Charlie Mobiles.co.uk support team

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews