Name: Mobiles.co.uk
Rating: 4.70

“According to the webpage where I reached mobiles.co.uk, which was http://www.cashbackmobilephonedeals.co.uk/choose-offer/search.php?page=0&limit=10&order=EffCost&sbm=&sbm2=&sbr=&snw=&ssi=&sof=&scb=on&sco=&smc=&smn=&stx=&scd= , there was supposed to have been a free Bluetooth handset with my order but this was not delivered. I also found that the ordering website did not in fact ask for a PAC code as had been indicated would happen when starting the ordering process. When phoning to deal with this last issue, I spoke to two people who did nothing with my query except pass me back to someone else to start the conversation again. However, phone looks good and delivery was as expected - the email and text contact to inform me of what was happening has been helpful and accurate.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 10 years ago

“I order i iPhone 4 Which suppose to to be with Galaxy tablet somehow I have phone but no tab on horizon lol and is not funny anymore cos I'm waiting around 3 weeks for it that's was not good deal I just wanna my tab and if I must pay for both when I can have only one I'm very really not happy plz do something about it or u will loose a customer and I will give u a very bad opinion on any social networks”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 10 years ago

Hi Aleksandra I’ve tried to call you but was unable to reach you. I apologise you have not yet received your tablet. I’m happy to confirm that it will be out for delivery tomorrow for you. For more delivery information please contact us via the ‘contact us’ section of the website. Kind regards Scott Customer support

Posted 10 years ago

“I received very poor initial service. I originally placed my order via the website, ordering my phone on a Tuesday for delivery the following Friday. This never happened so I rang and spoke to an operator who assured me it would arrive on the Monday - this never happened. Eventually I spoke to a customer service representative named Aaron on the Monday and he sorted it so that I finally received my phone the next day - Tuesday. So, in summary, poor overall service but very good from Aaron. As for the overall price of my deal - very good! But should deliver when they say they will.”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

Hello Andrew Thank you for your feedback. I apologise for the initial delay in getting your order process. I’m happy to hear that Aaron was able to resolve this for you and I hope you enjoy your new phone. Kind regards Scott Customer support

Posted 10 years ago

“How can you ask for feedback when i still have not received my purchase?”

Helpful Report

(Huawei Ascend Y330 Black) - Posted 10 years ago

“The delivery was quick, the phone looks good so far but no been able to use it yet as I was sent an orange SIM card instead of the 02 SIM, this resulted waiting 3 days and still waiting for my new SIM card plus they had to do another credit search just so I could get my original SIM card, which was there fault not mine, so I am a bit annoyed with the service so far, no compensation offered either!!!”

Helpful Report

(Sony Xperia Z3 Compact Orange) - Posted 10 years ago

“Your contact with me and your delivery was very good. However, whatever you did with T-Mobile resulted in me having no data access or phone access until I received my upgrade. This meant I could only make 999 calls and could not use my data plan (either current or upgraded). It also meant no-one could call me. I did not have this problem on the last 4 occasions of upgrading with the same mobile provider. If your Customer Service had not been so good I would have rated you Very Poor. I have been a customer of EE - T-Mobile - One to One since 1999 (over 15 years) This upgrade left me incommunicado for 2 days. This is not good. All said and done, your staff are polite, informative and helpful. Why as a third party you failed to keep connectivity, I don't know. Especially as other third parties have made it seamless. Please improve this essential part and I'd be happy to recommend you as Very Good.”

Helpful Report

(Samsung Galaxy Note 4 Black) - Posted 10 years ago

“Your contact with me and your delivery was very good. However, whatever you did with T-Mobile resulted in me having no data access or phone access until I received my upgrade. This meant I could only make 999 calls and could not use my data plan (either current or upgraded). It also meant no-one could call me. I did not have this problem on the last 4 occasions of upgrading with the same mobile provider. If your Customer Service had not been so good I would have rated you Very Poor. I have been a customer of EE - T-Mobile - One to One since 1999 (over 15 years) This upgrade left me incommunicado for 2 days. This is not good. All said and done, your staff are polite, informative and helpful. Why as a third party you failed to keep connectivity, I don't know. Especially as other third parties have made it seamless. Please improve this essential part and I'd be happy to recommend you as Very Good.”

Helpful Report

(Samsung Galaxy Note 4 Black) - Posted 10 years ago

“I bought a phone with O2 net work, but when my phone delivered, it cames with a SIM card of Orange net work, I have contacted Mobile.co.uk, they said my O2 SIM card will be with me 3-5 working days, but until now I do not have anything( already 3 working days).”

Helpful Report

(Sony Xperia Z3 Compact Black) - Posted 10 years ago

“the only problem i have is there is no contact details i have no phone number for the company i got the phone from and i have no phone number for the company who will be taking my monthly payments i find this very strange i cannot get in touch with anyone who is involved with my purchase so if you could solve this problem i would be gratefull as you both have my contact details .”

Helpful Report

(Samsung Galaxy Ace White) - Posted 10 years ago

Hello Jacqueline, Thank you for your review. I tried to call you today however you were unavailable. You are billed by your network provider so any billing queries need to be discussed with them. With regards to contacting us you can do so by logging into your account online, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris mobiles.co.uk support team

Posted 10 years ago

“Problems with addresses!!!! If you can't deliver to a 2nd residential address don't ask for a delivery address, change it to optional work address. And to have to phone up a 2nd time as my phone hadn't arrived by the date stated and to be told it hand only just come back into stock was bad enough but to then to be asked that I needed to verify all my details again and have another 1p taken from my account that I'd only gone thought a few day earlier was just really annoying, your profits must be really good if this standard practice! But at least I have my phone my partner is still wating for hers.”

Helpful Report

(Apple IPhone 5S 16GB Space Grey DD) - Posted 10 years ago

“Post delayed 3 days then had to get train 20 miles away to depot to collect the phone. Then it contained the wrong sim card and now I have to get one myself.”

Helpful Report

(Sony Xperia Z3 Compact Black) - Posted 10 years ago

“the fact i had to contact you to find out why my phone had not been sent”

Helpful Report

(Apple IPhone 5s 16GB Gold) - Posted 10 years ago

“Very unhappy. I'm not gr8 with new phones & thought Id treat myself. It took me ages to try & understand how to work it ... and then I realised Mobiles.co.uk had sent me the wrong SIM cards (not a nano sim). I spent ages waiting for customer support online, and then was told they can't re-issue SIMs. Because of their error (seriously if you are selling a phone surely you know which SIM cards go in it!!) I'm now having to make a special trip to a town tomorrow (I live in a little village) & have been told that I will be charged for the SIM instore! :-(. Its either that or wait four days for another one which I can't do as I'm mobile-phone less (other one broke) and am a female on a motorbike & I need one for safety reasons.”

Helpful Report

(Sony Xperia Z3 Copper) - Posted 10 years ago

“Order arrived with a standard/micro sim, however phone uses nano sim. Therefore I cannot use phone and guess what cannot contact them to discuss as Live Chat down and no telephone numbers available. Absolute disgraceful customer service.”

Helpful Report

(HTC One M8 Grey) - Posted 10 years ago

“Ordered Monday 20th , order confirmed. Left it all Tuesday, no update. Contacted via chat and was told order to be sent for delivery Wednesday 22nd. No updates. Contacted them again via chat told Thursday. Didn't arrive till Friday. No contact to explain delay despite being in stock at all local CPW. Transferred my O2 number to new O2 contact despite CPW and mobiles.co.uk saying you can't keep same number on a new contract with same network. You don't port you just transfer. Found this via chat with O2 following search of internet. You can definitely keep your existing number with the same network without doing the update route. I got new iPhone 4s on O2 £13 unlimited texts 100mb which is far better than any upgrade.”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 10 years ago

“I have been charged the wrong tarrif there is no number to call to try and sort out - please can someone contact me?”

Helpful Report

(Apple IPhone 5S 16GB Gold DD) - Posted 10 years ago

“Not a great deal of service here. Bought phone on Monday had email to say card not got throught retry. Did this Tuesday nothing happened. Tried several times to chat live kept cutting off. Phoned never answered finally go through sorted out phone delivered next day no did not arrive. Arrived finally on Thursday. Really need to sort out chat live and answer phone emails more quickly...”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 10 years ago

“Phone delivered next day - excellent service but unfortunately the SIM was faulty so the phone couldn't be used. Tried the online chat - was 46th in the queue!! which took well over an hour to get a response. The lady did her best but was unable to help other than to ask me to go to my local o2 shop to get the matter resolved - so I might just as well have bought it there in the first place.”

Helpful Report

(LG G2 Mini Black) - Posted 10 years ago

“The phone was ordered for my husband in my name and it has caused my current phone to be disabled. I have been unable to make calls for 48 hrs and the problem is still not rectified. This was not an upgrade and there was no mention that my number would be affected from this sale. My number was simply given as it stated it was needed for the credit check. For this reason if has caused me and my husband a lot of inconvenience and cost me money by making calls to aim to rectify the situation.”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 10 years ago

“Unfortunately received no email comms on order progress after placing order other than a email confirming order received. Emailed the mobiles.co.uk team and suddenly started receiving a bulk of email with order status updates and delivery updates. No issues with DPD delivery or O2. Happy with the phone so far!”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews