Name: Mobiles.co.uk
Rating: 4.70

“Waited over a week for delivery of the phone even though the it ordered on 6th of October and just arrived now. Nightmare to contact you I was 50th in queue on livechat and took forever on premium phone number”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

“Phone colour ordered wasn't available and there was going to be a two week wait. I only found this out when I was told my delivery address wasn't acceptable, so changed it online which ended up being a mixture of my previous and current addresses, then I phoned up and it took half an hour to confirm my new address, this was when i was told that the colour i had ordered wasn't available. Then DPD tried to deliver it to the wrong house about half a mile from where it should have gone. They couldn't find it so they put the sorry we missed you card through a random letter box. I then had to speak to DPD to arrange redelivery... I eventually got my phone but wouldn't recommend mobiles.co.uk”

Helpful Report

(Samsung Galaxy Note 4 White) - Posted 10 years ago

Hello Matthew, Thank you for your review and for accepting my call today. I apologise for the issues you’ve experienced and will pass on your feedback to DPD. If you need any further help please don’t hesitate to contact us. Kind regards, Chris Mobiles.co.uk support team

Posted 10 years ago

“- Order the phone (in stock) the 11/10/14. - Receive this email: "Due to high demand this is out of stock so we are unable to send the order out to you. We are sorry for the delay and thank you for your patience." But the website still say that the phone is "in stock". - The link provided for the cashback (redemption) doesn't work. ("this page can't be displayed") - Will receive the phone the 20/10/14. - I have not even received the phone yet and i'm already worried about their service. The time will tell if they can be trusted.”

Helpful Report

(Nokia Lumia 530 Orange) - Posted 10 years ago

“Not been able to use the phone yet! Waiting for a replacement sim card, because for whatever reason, the sim which came with the phone was not suitable for an "upgrade" deal according to Orange!”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

“Initially I was told I would receive the phone on 9/10/14 but then received an email to tell me high demand meant it wasn't available. This was followed by two emails of the same ilk and a phone call on the Friday asking if the matter was urgent. I was told that I'd receive a further call to update on ”Tuesday or Wednesday" and that I would receive a ”free gift". I did not receive a call but instead an email confirming that delivery would be made on the 16/10/14 and I am so far unaware of this mysterious ”free gift". It was delivered on time but was the black version and not the white that had been ordered, this is not a real problem as I now prefer the colour. Subsequently, I have been sent 6 emails prompting me to complete this review, I would suggest less emails would be appreciated. Finally, I am very happy with the phone, it is just the service I found to be sub-par. From an over abundance of emails and delivering the wrong colour of phone a week late to calling me on a number I couldn't call back, the service leaves a lot to be desired. Why take an order that you were not currently in a position to fulfill? And confirm delivery for the 9/10/14 when this was an impossibility? I feel the service has let down an excellent refurbishment.”

Helpful Report

(LG Nexus 5 White Refurbished) - Posted 10 years ago

“I got a call saying I was due an upgrade. I said I was happy with the phone but that a bigger screen would be good and that I felt the tariff was now too high. I was told instantly that I could have a bigger screen with a much reduced tariff rate which I was very happy with. I asked what was the difference then between the phone I had and the new one - apart from the bigger screen - and was told there was none! Strange but true. When the phone arrived it had exactly the same screen size and looked exactly the same as the one I had. I intend to send it back.”

Helpful Report

(Samsung Galaxy Ace 3 Black) - Posted 10 years ago

“I do like Mobiles.co.uk because of their great offers but I am not happy with my latest purchase. I pre-ordered my galaxy note 4 early with O2 unlimited mins and text, 5gb data for £33 per month and paid £129 for the phone, but a week later I found out on the same deal the phone only cost £99. DO NOT pre-order your phone, wait till it actually comes out because you could get a better deal.”

Helpful Report

(Samsung Galaxy Note 4 White) - Posted 10 years ago

“I've been waiting for 3 days for my network to activate but still I have no service :(”

Helpful Report

(Apple IPhone 5c 8GB White) - Posted 10 years ago

“I am still waiting for several gifts that were the deciding factor in choosing mobiles.co.uk over other sites. Overall, poor aftercare and interest in the customer after they have completed the sale. Will advise others not to use this company.”

Helpful Report

Posted 10 years ago

“When I phone up to an upgrade I ordered an iPhone 5c 16gb in blue but instead they send the 8gb one which I did not order now I got on to the phone to them & told them what happen they are sending the right phone out to me which I won't get it till Friday now”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 10 years ago

“Cash-back is made of doses which you may or may not receive, depending on functionality of the third party. After purchase network provider were invoicing different (higher) price than stated by third party on mobiles.co.uk”

Helpful Report

(Sony Xperia Z3 Compact Black) - Posted 10 years ago

Hello Karel Thank you for your feedback. When you order on our website we do show the actual cost and also the effective cost of the deal after cash back. Your cash back is very easy to claim for. You can upload your bill to us via your account we then process your claim and send you a cheque. If you require any further information regarding this then please feel free to contact us via our live chat service. Kind regards Scott Customer support

Posted 10 years ago

“I have not received my free gift and was on hold for 45mins on live chat before being cut off”

Helpful Report

(Samsung Galaxy S3 Blue) - Posted 10 years ago

Hello Alan, Thank you for review and for taking my call today. I’m happy to see that your gift has been delivered to you. If you have any further queries, please contact me for free using live chat via your online account. Please follow the link below to access this; https://www.secure-mobiles.com/customer_login/login King regards Thomas mobiles.co.uk support team

Posted 10 years ago

“I am disappointed as had I approached the O2 store they would have matched this offer....”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 10 years ago

Hello Claire, Thank you for review. I’ve tried to contact you today to discuss this further but was unable to reach you. If you’d like to speak to me regarding your query, please contact me for free using live chat via your online account. Please follow the link below to access this; https://www.secure-mobiles.com/customer_login/login King regards Thomas mobiles.co.uk support team

Posted 10 years ago

“Difficult to contact ,poor comms and phone not upgraded as requested ,however the delivery was quick ,had to organise with my mobile company the sorting out of issues .No Further communication required .”

Helpful Report

(Nokia Lumia 630 Orange) - Posted 10 years ago

Hi Shaun Thank you for your feeback. I apologise that you have had difficulties trying to contact us, we have taken on board your comments and we are currently working on ways to improve our communcations. Kind regards Scott Customer support

Posted 10 years ago

“Difficult to contact ,poor comms and phone not upgraded as requested ,however the delivery was quick ,had to organise with my mobile company the sorting out of issues .No Further communication required .”

Helpful Report

(Nokia Lumia 630 Orange) - Posted 10 years ago

“You done me over good phoned me to upgrade so i did with free gift. Told me i was getting a good quality laptop but recieved a 2gb notebook poor service tricked me”

Helpful Report

(Samsung Galaxy S3 Mini White) - Posted 10 years ago

“Before you read this review, note, the phone did arrive 1 day ahead of plan, and the delivery service provided by DPD was very good. However, The wrong network SIM arrived with my phone. I wasn't able to send an email from my account to raise this issue, the only option was `live chat'. The live chat waiting time was over half an hour, and then I got cut off. I re-submitted my request several times, and on one occasion I was number 42 on the list. When I finalled phoned through, I waited 40 mins before being served. Dissapointed with their customer services response time.”

Helpful Report

(Sony Xperia Z3 Compact Orange) - Posted 10 years ago

“I place order on 010/10/14 and expect it on the 13/10/14 which is good, I have receive a bill from network provider that does not show cash back. Was not able to check with Buy mobile as they are close from Friday until Monday hopeful that all will be made clarified or I have to send phone back. when that is done I can then give Bette rating.”

Helpful Report

(Samsung Galaxy S3 Blue Refurbished) - Posted 10 years ago

“The actual phone order process went well. Sadly on delivery the wrong size SIM card had been sent - the phone needed a nano size card. Contacting customer services was lengthy and difficult - the only way to do so was via an online chat system - that had me waiting for 90 mins before I reached the top of the queue. Once with an advisor, I was told there was nothing mobiles.co.uk could do, as the items had already been dispatched. (A bit obvious, as i was contacting them to say I'd received the wrong item!). The only way to get a nano size card was to go and visit an O2 shop, and get them to sort out mobiles.co.uk's mess. Not what I would call customer care, just palming the problem off for someone else to sort out.”

Helpful Report

(Sony Xperia Z3 Compact Orange) - Posted 10 years ago

“Unticked free insurance and it sill added onto my contract. This should be set to none by default.”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews