Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,793 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,793 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot open the web link on the Welcome email outlining claiming cash back by redemption. I have replied to the email to explain but this bounces back The web link is rejected as not secure I wonder if someone can get back to me shirley.simpson@nhs.net”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 10 years ago

Hello Shirley, I am very sorry you have had difficulty accessing the link we have provided. I tried calling you today to discuss this but unfortunately you were not available. This link is to the account section situated at the top right corner of our website www.mobiles.co.uk , so you can simply access it by clicking on there. If you would like to discuss this with us further, please reply with a contact number to reach you on and we will call you as soon as possible. Kind regards David mobiles.co.uk support team

Posted 10 years ago

“Complete lack of communication when a simple email would of cleared up any problems with payment of a penny. Premium rates contact number? No direct email address? Chat on website that doesn't work? If you were me would you be happy with this sort of service? That answer is no.”

Helpful Report

(HTC Desire 610 Blue) - Posted 11 years ago

Hi Daniel I'm sorry to hear that you have been having problems getting through to us. If you can reply to this message with your best contact number and a time to call you. I will then be able to discuss your issue further with you. Kind regards Scott Mobiles.co.uk

Posted 11 years ago

“two missing parts”

Helpful Report

(HTC One M8 Grey Refurbished) - Posted 11 years ago

Hi Thomas I've tried to call you regarding the missing parts you have. Please could you reply to this message with a convenient time for me to call you, or you can contact us via Live Chat on our website. Kind regards Scott Mobiles.co.uk

Posted 11 years ago

“I wanted 4g so I ordered a phone which I thought was a good package until I tried to connect to 4g which I cannot do as the package I have been sold advertised 02sim with 1gb of data with 4g along with a iPhone 4s. This is the 1st time I have had iPhone as I couldn't get 4g I complained to 02 and they told me that iPhone 4s does not support 4g so basically I've been miss sold a product stay away from this site.....”

Helpful Report

(Apple IPhone 4s 16GB White Refurbished) - Posted 11 years ago

I James I can see that you have contacted us regarding your issue. We are looking in to what 4G handsets are available and we will call you shortly with an alternative.

Posted 11 years ago

“Issues with stock levels i.e. saying the handset was in stock online but after placing order being told it was not. Handset was also badly packaged which has caused slight damage to the back casing of the phone. The stock issue was resolved quickly but I have not heard anything back about the minor damage.”

Helpful Report

(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 11 years ago

Hi Mathew I've tried to call you regarding you current issue. Please reply to this comment with the best time to call you and your best contact number so that i can discuss this with you further. Many thanks Scott Mobiles.co.uk

Posted 11 years ago

“I purchased a new contract with o2 of a refurbished samsung galaxy s5. The handset works fine, although I have got no service but this is not mobiles.co.uk fault...the reason I have rating this site as poor is because I received the handset with no charger (although on the site states that all refurbished handset will come with charger and headphones and battery) I contacted live chat yesterday and I was told that today I will received a new charger for my phone...I have received a charger as I was promised but unfortunately it is not a charger for my galaxy s5!!!!!! trying to contact mobiles.co.uk via live chat (the only way....) and have not been successful after many many attempts.....so not a happy customer really”

Helpful Report

(Samsung Galaxy S5 Shimmery White Refurbished) - Posted 11 years ago

Hello Ana, I am very sorry that you did not receive what you expected to receive. I have tried to call you today to discuss this further but unfortunately you were not available. Kind regards David Mobiles.co.uk support team

Posted 11 years ago

“Nokia Lumina 625 only got phone last thruseday and only ready the speaker has gone”

Helpful Report

(Nokia Lumia 625 Black Refurbished) - Posted 11 years ago

Hi Aimee, I am very sorry to hear that your phone has become faulty. I have tried to call you today to resolve this but unfortunately you were not available. We will be able to exchange this for you but need to talk to you to arrange this. Kind regards David Mobiles.co.uk support team

Posted 11 years ago

“I've received my first bill from O2 but as yet have not received a phone or sim card!!”

Helpful Report

(LG Nexus 5 Black Refurbished) - Posted 11 years ago

“I've receives my first bill from O2 but as yet have not received a phone or sim card!!”

Helpful Report

(LG Nexus 5 Black Refurbished) - Posted 11 years ago

Hi Sean, I am sorry that you have gotten the wrong impression from this. The network send you the bill within the first 14 days, this is only to inform you of the fact they will be billing you. I can also see that you have now received your order, I hope everything was ok with this. Kind regards David Mobiles.co.uk support team

Posted 11 years ago

“i still havent received this phone and no matter who i email no one gets back to me and also i am already being billed for this. i am not very happy very poor service”

Helpful Report

(Apple IPhone 5c 8GB Pink) - Posted 11 years ago

Hello Annemarie, I apologise for the delay in delivering your order. After investigating your account I can confirm your order has now been delivered successfully. Kind regards, Chris Mobiles.co.uk support team

Posted 11 years ago

“Phone delivered in 48 hours. But sim deactivated a day before phone arrived. (updates on delivery were sent via text but had no phone)”

Helpful Report

(BlackBerry Q10 Black) - Posted 11 years ago

Hello Mageza, I am sorry that you have had trouble with your order and called you today to discuss this further but unfortunately you were not available. Please contact us back if you wish to discuss this further and we will be more than happy to assist you. Kind regards David Mobiles.co.uk support team

Posted 11 years ago

“The service I received was quick and fast but I ordered my phone on Thursday and it still hasn't arrived”

Helpful Report

(Apple IPhone 5c 16GB Blue) - Posted 11 years ago

Hello Zara, I am sorry that you have not received your order. I have tried to call you regarding this but unfortunately I was unable to reach you. Please reply with a best time to call you so we can discuss this further. Kind regards David Mobiles.co.uk support team

Posted 11 years ago

“I have recently upgraded my contract through mobiles.co.uk. I got 24 contract on o2 4G with free samsung galaxy s3 phone plus cashback. I have recieved my order on time,but i was very surprised as the version of S3 i got does not support 4G internet.I called mobiles.co.uk and i was told that o2 adverticed thta on their website.Have spoken with o2 they reffered me to carphone warehouse:).I went to one of their shops they said-mobiles.co.uk are responsible::)). Anyway i will keep that phone but disapointed really.”

Helpful Report

(Samsung Galaxy S3 Blue) - Posted 11 years ago

“Received my phone next day . 3 week later I've still not received my free gift.”

Helpful Report

(Nokia 105 Black) - Posted 11 years ago

“Still waiting for my bloody phone...taking too long”

Helpful Report

(Huawei Ascend Y330 White) - Posted 11 years ago

“Good price, very poor communication, unprofessional. It was unclear that this company is really Carphone Warehouse before I committed to buy - if I had known that I wouldn't have gone any further as I have found their customer service to be horrendous in the past. The Mobiles.co.uk page did not clearly identify my phone as a 'refurbished' product, leading to unfair price comparison with others. Once I had completed the transaction, an email was sent to me which was clearly just a template without the important information in it (like which bills to send to claim the cashback). On accessing their website to find the info for myself & contact them about it, the site was unfinished with dead links. There was no working way to contact them regarding the problems (their 'contact us' button led nowhere) & they didn't even give their email address anywhere on the site. It is an unprofessional looking operation and exactly the level of poor customer service I have been led to expect from Carphone Warehouse. As it turns out the phone I received is in good condition & I will be sticking with it, but will not recommend Mobiles.co.uk to anyone I know.”

Helpful Report

(Sony Xperia Z1 Compact Black Refurbished) - Posted 11 years ago

“The phone I ordered was out of stock. Was advised they would notify me when back in. Next thing was one week later it appeared at my door having already purchased elsewhere. Contacted Mobiles UK and they greed to collect two days later by DPD. They never turned up and I never received a pre-email advising of hour slot. To date I can't get hold of them, have e-mailed on their website and no reply and now I have a phone I dont want which I am probably having to PAY to return. Not happy.”

Helpful Report

(Samsung Galaxy Y) - Posted 11 years ago

“Poor service. It's a refurbished phone which came in a damaged cardboard box (not the original phone box) without any instructions. You simply get a badly packaged handset and the SIM card. Free delivery: they promise to give to an hour slot, but note that this comes in an email a few hours before delivery. My slot was 5.15-6.15pm (the phone arrived at 6.15).”

Helpful Report

(HTC One M8 Grey Refurbished) - Posted 11 years ago

“I have received my phone but not my gift? Can you give me any advise of when it will be delivered?”

Helpful Report

(Samsung Galaxy S5 Copper Gold) - Posted 11 years ago

“Bought a 24 month contract with an LG G3. I was promised a next day delivery after having placed my order at 2pm. Having had to take a day off work the next day, I had noted that my order still wasn't processed so I had to chase them to find out. At this point they proceeded to tell me that my order would not be delivered on that day due to a system error - they did not even have the common courtesy to send me even an email to let me know. I wanted to complain about this matter and was told that a representative would call me back to lodge a complaint. After having waited over 3 hours I had to chase them up again myself. I received my phone the day after but needless to say that I expect much more from a well-established company such as this. And to top it all off still no reply to my complaint. They need to pull something special to keep this customer loyal!”

Helpful Report

(LG G3 Metallic Black) - Posted 11 years ago

Hello Bhavin, Thank you for discussing your review with me today, I apologise again for the service you have received and I’m happy that this issue has now been resolved. If you have any further queries please don’t hesitate to contact us by using our live chat feature. Kind regards, Chris Mobiles support team

Posted 11 years ago

Mobiles.co.uk is rated 4.7 based on 37,793 reviews