Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,793 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,793 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seems like DPD are not very keen on deliver things, even when you pay 5 pounds extra for a delivery on a saturday”

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(Nokia Lumia 635 Black) - Posted 11 years ago

Hello Lasse, I’d like to apologise for the problems you’ve experienced in receiving your new phone. I’m happy that I’ve been able to resolve your query today and hope that you enjoy your new phone. If you have any further queries please do not hesitate to contact me. Kind Regards Charlotte From the Mobiles.co.uk Team

Posted 11 years ago

“Until the phone arrived, I was very impressed with the ordering procedure and the great delivery time. Since then, the phone worked only when it was first switched on and hasn't worked since. The documentation says it may take 48 hrs but this is now 4 days later. Tried to use live chat but got fed up after no response for at least 15 mins. Phoned customer service at 10p a minute and was advised the wait time was 4 mins. 10 mins later someone finally answered and took nearly another 10 mins to decide I should take the phone to an O2 shop! Great help at a cost of £2, not. Thanks.”

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(Apple IPhone 5c 16GB Pink) - Posted 11 years ago

Hello Ciaran I'm really sorry to hear about the trouble you have been having with your new handset and would like to help you with this. I will call you shortly to discuss your account, Once I have been able to investigate the issue. Kind Regards Phill Mobile.co.uk Support Team

Posted 11 years ago

“Good price but incorrect delivery address and date. I requested Fri delivery to my office and it was set up for Thu to my home address. Finally I had to wait till Mon. From my previous experience also cashback does not work properly. You have only 60 days from the date of invoice. Why??? Only to find another reason to refuse.”

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(Samsung Galaxy Fame Blue Refurbished) - Posted 11 years ago

“My order was not completed due to a credit check and I had to make several calls to mobiles.co.uk to sort this out and was given conflicting advice from the various people i spoke to.”

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(Samsung Galaxy S4 Mini Pink Refurbished) - Posted 11 years ago

“Ordered refurbished phone with vodphone what I got was a new phone with O2 did phone before you sent it, was ensured it was refurbished phone. Any how I decided to keep the O2.”

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(LG Nexus 5 Black Refurbished) - Posted 11 years ago

“Not happy between yourself and DPD you managed to get my address wrong twice and not received my parcel.”

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(Apple IPhone 5c 8GB Blue) - Posted 11 years ago

“got one mobile contract and was told to call again the follwing day for the second line (wifes) however was declined the credit search on the second handset. i subsequently went to upgrade my exisitng one and contiued with EE. I would however of used two contracts from mobile.co.uk but sadly not to be......”

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(Apple IPhone 5c 16GB Pink) - Posted 11 years ago

“I have given this service a rating of poor as the amount stated on the web site does not correspond to the mount I have to pay which is 20% higher. Customer services admitted this is an error by the company as all on line charges are out of date. i have reported this to trading standards.”

Helpful Report

(Nokia Lumia 520 Red) - Posted 11 years ago

“So, sorry but your communication is terrible and poor. I waited more than 1 week without information. The end did not happen nothing. You send mail that my application is failed. This is very interesting because 2-3 weeks ago I chooses the same tariff just phone and free tablet was different and this was succesfull. Another interesting think that O2 send me mail that my e-bill is ready. So I think that is communication is very poor.”

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(Apple IPhone 5c 8GB White) - Posted 11 years ago

“Hi.I am not happy,becuse i phone lot of times,the company.I am wait for laptop,21 working days.Laptop is no very good,screen it was brok,touch pad is same no good.lot problem.i dont how long is the guarancia for laptop.And may be i need change this laptop.Sorry but mi english is poor. Thanks”

Helpful Report

(Huawei Y530 White) - Posted 11 years ago

“I got a new phone. The box of my phone was abit damaged and when i contract costomer service said we gona sent u a car charger... But they never sent me anything.”

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(Apple IPhone 5s 64GB Gold) - Posted 11 years ago

Mobiles.co.uk is rated 4.7 based on 37,793 reviews