Name: Mobiles.co.uk
Rating: 4.70

“Bought phone wednesday phoned with PAC code Thursday sai i have to wait until monday for number to be transferred. Cant believe it should take that long.”

Helpful Report

(Samsung Galaxy S6 32GB Gold) - Posted 9 years ago

Hello Lisa, Thank you for your review. I’m sorry to hear you have to wait till Monday for your number to be transferred over. At mobiles.co.uk we have no capabilities to port numbers. Only the network providers are able to do this. You may call our customer service team on 01509 615 474 who’ll be able to discuss this further. Please accept our apologies for the inconvenience caused. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Was sent the wrong SIM card for the phone I had purchased and waited on the phone for 35 minutes to find out that Mobiles.co.uk could not send me a new SIM card even though they had picked the wrong one in the first place. Was told I had to contact EE or go to one of their stores direct to sort it out myself. I think I will use the 14 day cool off period and go elsewhere.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

Hello Victoria, Thank you for your review. I’d like to apologise the problems you’ve had with the SIM card. I’ve tried calling you to discuss this issue further but I was unable to get through to you. The SIM’s that we send now are multi SIM’s. These contain the standard SIM, micro SIM and nano SIM all within the one SIM card. The micro can be pushed out from the standard SIM. The nano can then be pushed out from the micro SIM. If this does not work you can call the network that can also send a replacement SIM. Please accept our apologies for the inconvenience caused by this. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Ordered the phone and received no confirmation email. Then when I called they said there was a problem but wouldn't tell me what it was. Asked the same questions and took a delivery address. I asked for it to be sent to a store, still not been told if it's there and had no info from them. Where is my phone, help.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Richard, Thank you for your review. I’d like to apologise the problems you’ve encountered since placing the order. I’ve tried calling you to discuss this issue further but I was unable to get through to you. Please can you contact our customer service team on 01509 615 474 who’ll be able to provide an update and the location of the phone. Please accept our apologies for the inconvenience caused by this. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Ordered phoned email sent phone will be delivered following day . NO phone arrived dpd didn't get it at depot until 10.30 previous night should be delivered on Friday had to phone and find out will be delivered on Monday . If that what the service is like before getting the phone I would avoid .”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Morag, Thank you for taking the time to speak to me moments ago. I’m pleased we we’re able to discuss this and I would like to thank you for the feedback that you provided. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Got the phone but still waiting for the sim card. Cant phone them up because you need to wait 15 minutes for someone to be available. Customer service needs improvement.”

Helpful Report

(Samsung Galaxy S6 Edge 32GB Gold) - Posted 9 years ago

Hello Alexander, Thank you for your review. I’d like to apologise the issues you experienced. I’ve tried calling you to discuss this issue further but I was unable to get through to you. Please could you confirm a best time that I may call you? Please accept our apologies for the inconvenience caused by this. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Poor communications, confusing if you are trying to get more than one phone. Sending part orders out in dribs and drabs without informing the client that not all the order has been accepted.”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 9 years ago

Hello Andrew, Thank you for taking the time to speak to me. I’m pleased we we’re able to discuss this and I would like to thank you for the feedback that you provided. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“The on line information would not accept my e mail address and I had to use an alternative. I selected a day for delivery where someone could be in the house. I then received a text 2 days early which stated it was to be delivered that day. I had to arrange for someone to be in the house. We were given access to a 'live' link to see where the delivery vehicle was but this was never updated so was meaningless.”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Maggie, Thank you for taking the time to speak to me regarding the issues you experienced with the delivery. I’m pleased we we’re able to discuss this. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“tried to buy two handsets but internal security "will only let you have one" you can tell my wife she can not have a phone! oh no I will buy elsewhere”

Helpful Report

(Apple IPhone 6 64GB Silver) - Posted 9 years ago

Hello Ian, Thank you for your review. I’d like to apologise for not being able to provide the handset that you want to purchase for your wife. The internal security check is carried out for the safety of our customers. We have no influence over the decision and we cannot overturn the decision. As this has been failed we are unable to overturn the decision. We are unable to process another order for at least 3-6 months. Please accept our apologies for the inconvenience caused by this. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“It's not possible to speak with Someone If I went anything I must go on ligne There no communication at all??”

Helpful Report

(Apple IPhone 6s Plus 16GB Space Grey) - Posted 9 years ago

Hello Mohammed Thank you for taking the time to speak to me regarding the issues you experienced. I’m pleased we could resolve this and would also like to thank you for the feedback. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Difficult to navigate the site for deals & in my experience mobiles.co.uk provide very little information in term of your contract. It seems the phone is thrown into a Jiffy bag with one sheet of paper & that's that. No protection for the delivery of your handset which was disappointing.”

Helpful Report

(Apple IPhone 6s Plus 64GB Gold) - Posted 9 years ago

Hello Matthew, Thank you for your review. I’m sorry to hear the website has been difficult to navigate and the details regarding the contract have been minimal. All the information for the contract details is available on the website and in your log in area. You can view the contract details by logging into your My Account section on the website. The handset is sent by DPD in an express pack. Each handset is handled with care and diligence. I apologise for any inconvenience caused. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“trying to call customer services to be told you'll have to wait 35 mins is not very poor. great to supply that info but bad that effectively the message is saying you'll not be speaking to anyone unless you want to pay the extra money per minute. you need to make it far clearer on your website that if you take one of your deals that uses the same network supplier you'll not be able to port one's number over; i've just found this out (EE in my case). so i'm in the process of buying SIMS and an unlocked PAYG phone. this is not only hassle but extra cost and not budgeted for: this info should be prominently displayed so the potential customer can make a proper, informed decision, and not find out once they've signed up. potentially the monthly tariff i could be on is good, but as i've not yet managed to port my number over i may just send the phone back this week as this is proving such a hassle.”

Helpful Report

(Apple IPhone 6s 16GB Silver) - Posted 9 years ago

Hello Adam, Thank you for your review. I am sorry that it wasn't made clear to you that you wouldn't be able to port your existing mobile number to a new EE contract when you're currently with EE. I have tried to call you today; however the number was disconnected, due to you porting it to a PAYG SIM. I will pass your feedback on so customers don't have the same issue in the future. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Order of my phone was smooth and delivered without any problems .However trying to contact customer services impossible.Having tried for the last four days to access my account online i was left with no option but to phone.Having twice been on hold for over 9 minutes have given up.I wish to return my phone but need to know how and to where.”

Helpful Report

(Sony Xperia Z5 Compact Black) - Posted 9 years ago

Hello Kevin, Thank you for your review. It’s pleasing to hear that you found the ordering and delivery process smooth. I apologise that you’ve had difficulty trying to contact our customer services team since ordering to arrange a return. If you’d like to me to contact you to arrange this then please let me know. Kind regards, Charlie l Mobiles.co.uk Customer Support Team

Posted 9 years ago

“Offered items then refused had to despute the phone conversation said they would get back to me that evening which they did not had to phone again on hold again costing me more money in phone calls”

Helpful Report

(Apple IPhone 6 64GB Space Grey) - Posted 9 years ago

Hello Chris Thank you for leaving a review. It’s disappointing to hear you had to dispute a discrepancy with your order and subsequently hadn’t heard back from us. If you’d like to discuss this with me then please let me know and I’ll be happy to help. Kind regards, Charlie l Mobiles.co.uk Customer Support Team

Posted 9 years ago

“I changed my tarriff and was told I would recieve my replacement sim in two days , 5 days later I received nothing , called office and was told nobody here to help with your problem”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

Hello Amir, Thank you for your review. I’m sorry to hear that your issue is unresolved. If you’d like me to contact you in regards to this then please let me know so that I can discuss this with you in more detail. Kind regards, Charlie l Mobiles.co.uk Customer Support Team

Posted 9 years ago

“I bought an o2 upgrade deal through mobiles.co.uk in order to upgrade my pay monthly sim-only o2 deal to a 24 month pay monthly contract with a new phone. Buying the upgrade via mobiles.co.uk went smoothly and the text on the website assured me that everything should go smoothly with the upgrade via o2. Sadly this was not the case and getting my new phone/sim-card activated and transferring my old number to it became a bit of a nightmare involving many phone calls to o2 plus a good few live chats with o2 and being told varying stories that I needed to do a sim-swap but then eventually being told that I needed to cancel my old o2 contract and have my old phone number transferred to the new contract I had taken via mobiles.co.uk. This was not the smooth 'upgrade' that I had hoped for and I'm still not convinced that everything has gone through 100% the way that it should. Time will tell when I receive my first new bill next month and see if I am charged the correct amount or maybe charged for two contracts or something. 4/10 - could do much better.”

Helpful Report

(Huawei Nexus 6P 64GB Silver) - Posted 9 years ago

Hello William, Thank you for your review. I am sorry for the inconvenience that has been caused. It sounds like you placed a new order online, rather than an upgrade. I am glad that you have been able to transfer your number across. If you have any further issues please let us know. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I needed to upgrade my t-mobile phone quickly as I was going to be out of the UK in two days. Many things went wrong: (1) I received two email messages saying the payment card didn't work and and to contact them asap. When I did, no one knew anything about it and said the purchase had gone through. (2) Received two text messages saying ring them urgently, and when I did they said the workplace delivery address couldn't be used as they "never" deliver to university (or college or educational) offices although nothing was said about this when the order was place. As I couldn't offer a neighbour to be available for the delivery, had to collect it from a shop --- very unhelpful for my situation. (3) They emphasised I would have to collect it with ID, but I couldn't go so sent spouse who was handed the parcel with no ID at all! (4) When the parcel was opened I discovered that I had been sent a phone with a new number and my specific request to keep the original number had been ignored. A lot of time was wasted ringing around to try to get that sorted but of course it couldn't be in so little time as I was en route to the airport. Bottom line: Only order from these people if you are not in a rush! I have had to travel outside the UK with my old and my new phone (presumably I'm being billed for both). The company should have alerted me when I first discussed ordering that it couldn't be assured of getting sorted in the time I had (because of the way T mobile is linked to EE). Lots of time was wasted phoning around and dashing into a shop to collect it when I didn't have the time. Not impressed. And expecting costs to mount up as I pay for a PAC number and pay for two phone numbers at the same time while I am out of the UK. I wouldn't recommend this company to a friend (or enemy)!”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Robin, Thank you for your review. I am really sorry to hear about the issues that you have experienced whilst placing an order through our website and receiving emails asking you to call us, when it wasn't necessary. I believe when you placed the order, you thought that where is says to enter your existing mobile number if you're an EE customer, that this would be an upgrade. However this is just what the network request when processing a credit check, which is mentioned when placing the order. I apologise for the confusion and inconvenience caused by this. You should need to take ID to collect your parcel; I will pass this feedback on and get this looked into. If you need anything once you come back from your trip away, please call us on 01509 615 474 and we will be happy to help. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Firstly, I was happy with the speed of delivery – however I was not impressed with WHERE your driver left my phone. I had to go and collect it from another building because he couldn't be bothered to take it to the right address – which completely negates the purpose of delivery.”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 9 years ago

Hello Modinat, Thank you for your review. Please accept our apologies for the issues that you’ve had with the delivery of the handset. I’m pleased to hear you’ve been able to collect the handset. This will be investigated with DPD and appropriate action will be taken. I’ve tried to call you however I was unable to get hold of you. Please let me know the best time for me to try again so we can discuss this further. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“My order was delivered to the wrong address, I had to make a call to mobiles which has cost me £14 to arrange another delivery. Having resolved this I then had to contact the network directly to arrange for a SIM card to be delivered separately. A week later and still not received the sim so will have to go to a store to get it resolved. Had thought it would be quick and simple way to get my new mobile. On the positive side the girl at the call centre seemed to do her best to assist me.”

Helpful Report

(Apple IPhone 6s 64GB Gold) - Posted 9 years ago

Hello Melissa Thank you for your review and for taking the time to speak with earlier today. I hope that you are pleased with the outcome of our conversation and I have been able to address all of your concerns. Kind regards Grace | Mobiles Customer Support

Posted 9 years ago

“David, my salesperson, was helpful and enthusiastic but his service was not matched by the company he works for. The choice of mobiles available for same price upgrade was very limited and when they were delivered they came with the wrong SIM cards. This indicates that somebody in Mobiles .Co was not doing their job properly and means that three days after delivery of the new phones we have been unable to use them. We still don't know when the correct SIMs will arrive. Also I wanted to phone David to tell him of his company's failure and was outraged to find that it would cost me 13p per minute to call. I started to make the call despite this but when I was put on hold I rang-off astounded that a company should have such an arrogant and high handed way of dealing with customers.”

Helpful Report

(Sony Xperia Z3 Compact Orange) - Posted 9 years ago

Hello Paul Thank you for your review. I’m sorry to hear that upon receiving your orders they had come with the incorrect Sim cards, I appreciate the inconvenience and frustration this would cause and sincerely apologise. I have tried to contact you this morning but unfortunately there was an issue connecting the call. Depending on your network provider, you would need to contact their customer service team or store in order to obtain a replacement Sim card. In regards to contacting our aftercare team, they can be reached on a number that is charged at a local rate, however calls to our sales team will be charged at 13p a minute from a landline. Apologies for any inconvenience or disappointment caused. Kind regards Grace | Mobiles Customer Support

Posted 9 years ago

“I have not received item yet. It was due on Monday between 1-2pm. I went home for lunch to get it but DPD did not call and did not leave a card.”

Helpful Report

(Apple IPhone 6s 64GB Gold) - Posted 9 years ago

Hello Niamh, Thank you for your review. I’m sorry to hear about the issues you’ve had with delivery. You can view the details with the tracking number that can be obtained from your online account. I’ve tried calling you to discuss this issue further but I was unable to get through to you. Please could you confirm a best time that I may call you so I we can discuss this? I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews