“I bought a bikini from this store , and expected it to take quite a while. It is now over two months and have been told that because I didn't get in touch before this...they just keepy money and I get no goods. Absolutely disgusting.service. I WILL NPT be recommending this company to anyone”
“The ad said the sale was for $3.99. It’s all a fraud. My order has yet to arrive. It’s been over three weeks. My friends order said that it arrived and never did. Fraud!”
“I was really happy with the first item so I decided to take a chance on an adorable sleeveless top. Took about three weeks to arrive and the print was so much different than the picture. But what really stunk was the colors were completely different. I was expecting vibrant yellow and green and got dull gold and blue. I probably should've check the product specs and not relied on the pic. Dang am I unhappy.”
“My order came in two shipments. The first shipment was lost, so they reshipped it. It took over 2 months to get everything. I only kept 2 items. When I returned the other items, they said everything was in good condition, but tried to only give me credit to use at Modlily. I finally convinced them to refund my credit card, but they took off the $5.95 return shipping plus an additional 15% that they never explained why. I will not order from them again. It was a very unpleasant experience.”
“They suck I returned everything ordered, took some items out of the bag and put them back in the bag, returned all . They said some were not returned and not refundable. I will never buy anything from them again . They need to track the items missing because it was they’re return label I used”
“Didn’t fit correctly so I returned . Will not get a refund($122)because I was told they had I smell. I received my purchase , tried them on , returned to same packaging they arrived in . Need my refund !!!”
“BUYER BEWARE! After placing an order for almost $100 and receiving it, none of them fit and they stated that the items were not eligible for refund/exchange because I purchased under their buy 3 get one free promotion. So now I've got 4 tops that don't fit and I have no recourse. IT'S A SCAM!!!”
“I bought some items and returned them properly in the bags they came in, within 5 days. They are not refunding my money. Which is over $100.00, by stating it did not meet the criteria. As I read reviews I see that everyone gets the same reason.
DO NOT BUY FROM THIS COMPANY. THEY ARE RIP OFFS. They should be banned from selling anything! They now have my $100.00 and want to give me a 10.00 coupon. Very dishonest company…”
“I purchased a swimsuit, my total was $50.60. The swimsuit was too large and had to return it, I was issued a refund in the amount of $29.99 This is the first and last time I will order from this company.”
“One stare is too many. Do not order from this company. The merchandise is awful, the colours are not the same as in the photos. Still trying to have my credit card refunded and all they want to do is give me a store credit. Why would I ever buy from them again.”
“Horrible customer service. I bought three swimsuits. I needed to return two. They say you can exchange them once. Every suit I picked out for exchange it said they were unavailable yet I could put them in my cart to purchase. So then chat helped me slowly. It took a good hour. I sent them back and they are offering me $10 credit!!! They said one of them stinks. The one I didn’t even try on!! I never wore them. I don’t even try the one on. The bottoms had a pinkish tinge and I thought they looked wierd. Now they won’t help me. I want them to send them back. I know they will resale them. I left the paper in them. I did everything right. Don’t buy from this company.”
“(1) There sizes are very wrong I wear a medium and ordered a large just to be safe I can always take up but not let. I couldn’t even get them on. They are swim suit it’s more like a Xsmall or a zero😡 (2) I wouldn’t even try to return it took 7 weeks from the day I ordered to even get them. I’ve not got the rest of my life to try and get a hold of an idiot to return them and then wait to be credited back. 1st time ordering last time this company is a rip off can’t get a hold of anyone ever.”
“I just received an email saying peculiar smell and they will not refund my money. The dress was too big and only tried on once. This site is a rip off! Do not use them! Looks like I’m not the only one with this issue!”
“I just received an email upon my return saying peculiar smell. I tried three suits on didn’t fit. Returned immediately. Refusing refund. Been a customer for five years. Will never purchase again! Horrible the the way they treat returning customers. First time returning! Beware!!!!”
“5/11/24. Their ad on Facebook today clearly stated Buy 2 get 1 free on every top I looked at; HOWEVER, as soon as I emailed a complaint to them about advertising it on their website as Buy 3 get 1 free, they immediately went back facebook and changed it to what was shown on their website.”
“The swimsuits and clothing that I have purchased from Modlilly have been good quality at reasonable prices. And they offer discounts off on top of the already low prices. Customer service has been easy to work with, and they do all they can to keep the customer happy. I’ve ordered from them a number of times. Be careful on what size you order. It’s important to read their sizing guidelines. It helps.”
“DO NOT PURCHASE FROM HERE. I placed an order on 4/27/2023. I canceled the same day because the delivery day was almost a month later and I will not be home for a few weeks. I was told 3 separate times I was getting a refund and never received it.”
