MOLLY MAID UK Reviews

Name: MOLLY MAID UK
Address: MOLLY MAID House, Maidenhead
Rating: 4.20

4.2 Rating 1,391 Reviews

81 %

of reviewers recommend MOLLY MAID UK

Company Reviews

Questions

Metrics

4.2

Based on 1,391 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01628 583760

Email:

ukso@mollymaid.co.uk

Location:

MOLLY MAID House
Maidenhead
SL6 8BW

Write Your review

Tell us how MOLLY MAID UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MOLLY MAID UK 1 star review on 5th September 2024

Taylan Baykut

MOLLY MAID UK 1 star review on 24th August 2024

C Brooke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After the first clean were told we couldn't have the same cleaner so Clifford sent an e-mail telling us that we should contact him if we wanted to proceed with another cleaner. I didn't get in contact. Two weeks later the (original) cleaner turned up to clean, unexpectedly. Two weeks after that I had an e-mail saying that the cleaner would be here at 9am. Not long after this my husband received a call telling us that 9am was too late and they would have to re-arrange for the afternoon. This was a different cleaner. My husband said we wanted the same person as she would know what to do - I was working away from home - and was told that 'she had heard he was rude' and that we should find someone else to clean. We work from home so consistency is important to us. Also my husband has terminal cancer and is in a vulnerable state at this time. He didn't want to have to explain everything to someone new.”

Helpful Report

(9145) - Posted 7 years ago

Hello Thank you for your detailed feedback and we are sorry to hear about your disappointment with the timings and arrangements of your home cleaning service. Your comments will be shared with Clifford and his team to follow up with you.

Posted 7 years ago

“Not thorough enough. Ironing has all had to be redone. Floor not cleaned for the second time. Skirting boards missed in some rooms again.”

Helpful Report

(9100) - Posted 7 years ago

Hello Fiona thank you for your detailed feedback, we are very sorry that you are disappointed with the service. Your local MOLLY MAID franchise owner will be in touch to discuss and resolve these issues with you.

Posted 7 years ago

“Completely unprofessional company. Wouldn't use again if you paid me. Avoid avoid avoid!”

Helpful Report

(9146) - Posted 7 years ago

Thank you very much for taking the time to give us your feedback and we're sorry to hear you were disappointed with your MOLLY MAID experience. We'll ensure to pass your comments on to the local Franchise Owner for them to follow up.

Posted 7 years ago

“Did not come at arranged time so I was not in”

Helpful Report

(9158) - Posted 8 years ago

Hi Andrea. Thank you for your comments, as all feedback helps us to improve our service to our customers. The precise timing of our arrival is sometimes difficult to set, but we will ask the Franchise Owner to contact you directly to discuss this as we recognise this factor is important to you. We hope to be able to address this satisfactorily with you so we can help in the servicing of your home into the future.

Posted 8 years ago

“One cleaner spent the whole time in the house on the phone. One cleaner was seen in a room NOT being cleaned that day! There were bits left on the living room carpet. There were stains left on the underside of the toilet seat when they left. The living room recycling bin was emptied into the kitchen non-recycling bin - making it overfull so that it had to be washed out after they left. Not enough dusting done in the living room - some areas/items not touched. Promised a 'phone call on Thursday lunchtime about this - still waiting over 24 hours later. £95 for 30 minutes "work" is a joke when the rooms are not even left clean. Need I say more!”

Helpful Report

(9037) - Posted 8 years ago

Hi Sheila Thank you for your feedback. We're really sorry to learn of your experience but have forwarded your comments straight on to your local Franchise Owner. We do hope you can agree a solution.

Posted 8 years ago

“Very poor cleaning in kitchen and managed to break glass candle holder- didn't even Hoover up all broken glass!”

Helpful Report

(9106) - Posted 8 years ago

Thank you very much for providing your feedback and we're sorry to hear about your candle holder and the broken glass. If you haven't already, please do contact your local Franchise Owner to discuss this directly and we shall make sure your comments here are passed on to them as well.

Posted 8 years ago

“Not happy with the 4 cleans I received, the first clean was not rectified as was Christmas week and very busy. After attempting the cancel after the 3rd unsatisfactory clean I was ensured that if I remained with molly maid one of the managers would attend the clean, this did not happen. 4 poor cleans and the inconvenience of having to arrange problems to be rectified”

Helpful Report

(9106) - Posted 8 years ago

Hi Kathryn, thank you for your feedback and we're really sorry to hear that you haven't been happy with the cleans you've received. We've passed your comments on to your local Franchise Owner and we'd recommend getting in touch with them directly to discuss your concerns. If you need any further assistance, you can contact the UK Support Office on 0800 500 950 or ukso@mollymaid.co.uk

Posted 8 years ago

“The worst cleaners I have ever experienced. We were happy to pay a bit more for an initial thorough clean and we were so disappointed. Whole rooms had been left, there was dust everywhere and when we complained we were assured that everything would be rectified on the next clean. The next clean was even worse - I would not recommend these cleaners as their attitude when we complained was awful.”

Helpful Report

(9070) - Posted 8 years ago

Thank you for taking the time to review your MOLLY MAID service, we're really sorry to hear your were disappointed with the clean and the subsequent re-clean. It looks like you have already spoken to your local Franchise Owner to try to rectify the situation but should you need any further assistance, you can contact the UK Support Office on 0800 500 950 or ukso@mollymaid.co.uk.

Posted 8 years ago

“Despite very specific complaints following our first clean, and assurance that these would be rectified during the second clean, this was not done. A huge cost for unacceptably poor service.”

Helpful Report

(9029) - Posted 8 years ago

We're very sorry you found that your feedback was not addressed to your satisfaction during the second clean. We will pass your comments on to the Franchise Owner in your area and hope this can be rectified to improve our service to you.

Posted 8 years ago

“On only our 2nd clean it was not done properly the kitchen was forgotten about & overall it was to a poor standard, so they came out for a 2nd time & still it was not done properly. Customer service appalling when we complained & expensive for poor cleaning. Would never use again or recommend felt very letdown.”

Helpful Report

(9106) - Posted 8 years ago

Thank you for taking the time to leave your feedback. We're really sorry to hear you felt the service wasnt completed properly and not to the standard you expected. Your comments have been passed to the local Franchise Owner who will contact you again to try to address your comments. Please don't hesitate to contact the MOLLY MAID Support Office on 0800 500 950 or ukso@mollymaid.co.uk if you require any further assistance.

Posted 8 years ago

“I paid for a blitz but the cleaners weren't aware that it was a blitz. I must say that the most disappointing part for me was when one of them used a dirty feather duster to 'clean' my kitchen benches. I had to clean my benches after they left. Not what you expect to have to do after paying what worked out at £28 an hour.”

Helpful Report

(9154) - Posted 8 years ago

Hi Gillian, thank you for taking the time to leave your feedback and we're sorry to hear you were disappointed with your MOLLY MAID experience. We have forwarded your comments onto the local Franchise Owner but if you require any further assistance, please don't hesitate to contact the Support Office on 0800 500 950 or ukso@mollymaid.co.uk

Posted 8 years ago

“everything.. the quote was ok but the delviery of it and the fact that i was conned into believing that my initial clean was for as long as it would take (Quote!) it wactually wasnt - they didn tdo what was originally agreed and went off leaving my house 3/4 cleaned. they then didnt send me my correct paperwork as I had instructed to pay by direct debit - thwey demanded cash when they arrived. then got cock and bull from the area manage who changed his story to me to fit the cloth and was actually rude about my house. so disappointed - I had high hopes ... clearly not to be used.”

Helpful Report

(9142) - Posted 8 years ago

Thank you very much for taking the time to provide us with your feedback and we're sorry to hear you were unhappy with your first MOLLY MAID experience. We have passed your feedback on to the local Franchise Owner and please follow up with them directly if you require any further assistance.

Posted 8 years ago

“Lovely lovely staff. Very polite and happy cleaners. Just too expensive for the service they provide.”

Helpful Report

(9164) - Posted 8 years ago

Thank you for taking the time to provide your feedback. We're very pleased to hear you found the Maids polite and happy but sorry that you found us too expensive. Please don't hesitate to contact your local Franchise Owner directly if you have any additional feedback regarding your clean.

Posted 8 years ago

“Cleaners came out stayed 15 minutes did not clean properly, will not use service again”

Helpful Report

(9085) - Posted 8 years ago

Hi Jodie, thank you for your comments and we're sorry to hear you were disappointed with your MOLLY MAID service. We understand that you spoke to your local Franchise Owner just after the clean and declined the offer of a free re-clean but if you require any further assistance, please don't hesitate to contact the UK Support Office on 0800 500 950 or ukso@mollymaid.co.uk.

Posted 8 years ago

“I really tell what was done, cobwebs and still on the bathroom floor and kitchen and not moped them at all Spider and cobwebs stiil on the ceiling in most rooms”

Helpful Report

(9106) - Posted 8 years ago

Thank you for your comments and we're very sorry to hear you weren't impressed with your MOLLY MAID service. We have passed your comments on to your local Franchise Owner and would suggest getting in touch with them in the first instance. If you need any further assistance, please contact MOLLY MAID Support Office on 0800 500 950 or ukso@mollymaid.co.uk.

Posted 8 years ago

“I was told that the cleaners would do "whatever was needed" there were several areas that were not done the first week. I was disappointed not to hear from the manager after the first call to check that everything was in order. The second week I asked thegirls to please steam clean some of the conservatory. I had enquired about steam cleaning with gayle when she came to give me a quotation, she said that if I got my steam cleaner out then they would do it. I was given an excuse involving the girls not being covered by insurance to clean the rabbit area due to bodily fluids?????? (What about the bathroom, in that case?). All in all I am thoroughly disappointed by what I was hoping to be a professional cleaning company.”

Helpful Report

(9162) - Posted 8 years ago

Thank you very much for taking the time to give us your feedback and we're sorry to hear you were disappointed with your MOLLY MAID service. We'll ensure to pass your comments on to the local Franchise Owner for them to follow up with you.

Posted 8 years ago

“Normally I would have voted good but yesterday having waited 2 hours, we had a phone call to say they weren't coming due to illness. Surely it must have been known earlier?”

Helpful Report

(9078) - Posted 8 years ago

Hi Alison, thank you for your comments and we're very glad that you usually have a good service. We're sorry to hear about your clean on Tuesday and we have passed your comments on to your local Franchise Owner.

Posted 8 years ago

MOLLY MAID UK is rated 4.2 based on 1,391 reviews